Front Desk Agent

We are seeking a highly motivated and professional Front Desk Agent to join our team at Quality Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.

Responsibilities:

• Greet guests in a friendly and professional manner
• Handle all guest inquiries with a service-minded attitude
• Check guests in and out of the hotel
• Answer guest inquiries and provide information about hotel services and amenities
• Provide directions and information on local attractions
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints
• Respond to hotel incidents and emergencies in collaboration with managers

Skills:

As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.

Minimum Qualifications:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to stand for extended periods of time

Preferred Qualifications:

• Previous experience in a hotel or hospitality industry
• Fluency in a second language
• Experience with hotel reservation software

For over four decades, Total Management Systems has been a trusted leader in hotel ownership and operations throughout the Southwest Founded in 1980 and headquartered in Albuquerque, New Mexico, TMS is uniquely positioned in its ability to combine hands-on, proactive hotel management with a deep understanding of ownership priorities to deliver exceptional results.