Mission Engagement Associate

The Work: Join a Mission That Matters

Torch.AI is building the AI Control Layer for the United States Government.

Not another dashboard. Not another workflow app. Not another black-box model glued to a PowerPoint.

The AI Control Layer is foundational data and intelligence infrastructure that makes sense of messy, adversarial, multi-domain data at machine speed. Commanders, analysts, and operators can act with clarity when it matters most.

Our platform - ORCUS (data movement), NEXUS (deep semantic vectorization), and HALO (graph-native reasoning) - is accredited, deployed, and operating today across enterprise clouds and tactical edge environments. We support multi-INT fusion, predictive movement analysis, targeting workflows, anomaly detection, and decision support for cross-domain operations including ISR, information advantage, joint effects, and force protection.

We are seeking candidates who want to build systems that operate under real constraints: degraded visibility, adversarial mis/disinformation, intermittent connectivity, low-SWaP hardware, and seconds-to-decision timelines.

This is operational AI.

It ships. It runs. It gets used.

If you’re driven to strengthen U.S. defense readiness and protect national interests, Torch.AI offers meaningful impact at national scale.

What You'll Do

A hybrid customer success and growth role, for someone who thinks about customer relationships as much as program coordination, and who wants to build mission-focused partnerships that grow over time.

Sustain the Relationship & Support Growth

• Build trusted relationships with mission customers and become their go-to point of contact, earning the operational trust that keeps them relying on Torch.AI.
• Recognize when a customer's mission needs may call for expanded support or new capabilities, and flag those opportunities to engineering and leadership.
• Partner with Mission Engagement Managers, Solutions Architects, and capture teams when follow-on or expansion conversations arise.
• Stay attuned to shifts in the mission landscape within your customer relationships so you can flag risks or emerging needs early.

Deliver Mission Outcomes

• Coordinate delivery execution to ensure mission success, user adoption, and sustained operational trust.
• Support onboarding, training sessions, and rollout of new platform capabilities.
• Coordinate issue resolution and escalation between customer stakeholders and internal engineering teams.
• Maintain customer engagement plans, deployment readiness checklists, and mission success metrics.

Be the Voice of the Customer

• Track customer outcomes, usage patterns, and mission feedback to identify improvement opportunities.
• Document and communicate customer insight in a way that actively shapes product and engineering roadmap priorities - not just logs it.

Report & Represent

• Prepare customer-facing materials - status updates, adoption reports, executive summaries - that make Torch.AI's impact visible and make the case for renewal.
• Contribute to post-deployment reviews and continuous improvement initiatives.
• Monitor risks to delivery, adoption, or operational continuity and escalate appropriately.

Core Skills & Qualifications

• B.S. in Business, Engineering, Computer Science, or related field.
• 1–4 years of experience in customer success, customer relationship management, business development, sales, program coordination, or mission support roles - comfortable being measured on relationship and growth outcomes, not just task completion.
• Strong written and verbal communication skills, with the instinct to sell an idea, a win, or a customer's priority internally and externally.
• Ability to build trust quickly with both technical and non-technical stakeholders, and to manage multiple relationships across cross-functional teams.
• Self-starter mentality - comfortable identifying and pursuing opportunities without being explicitly told to.
• Experience tracking metrics, documenting outcomes, and organizing structured follow-up actions.
• Strong organizational discipline and attention to detail, with the ability to manage competing priorities in high-tempo, mission-driven environments.
• Comfort operating in structured, compliance-driven, or secure environments.

Additional Valuable Experience

• Prior experience in a sales, customer relationship management, or business development role - capture or BD experience is a strong plus.
• Experience supporting DoD, Intelligence Community, or other mission-focused government customers.
• Familiarity with AI-enabled systems, data platforms, analytics workflows, or enterprise software deployments.
• Experience supporting deployments across multiple security domains.
• Exposure to change management, user adoption strategies, or training coordination.
• Experience working with Jira, Confluence, or CRM/customer tracking systems (Salesforce, HubSpot, or similar).
• Active Secret or Top Secret clearance.

Compensation, Benefits, Incentives

We offer competitive, performance-aligned compensation tied to technical depth, clearance level, and mission impact.

Total Rewards Include:

• Competitive base salary
• Quarterly performance bonuses
• Equity participation within the first 12 months
• Unlimited PTO + 11 paid company holidays
• Professional development in a high-growth, mission-driven environment
• Weekly in-office catering at HQ

Benefits:

• 401(k) plan (no current employer match)
• PPO, HSA, and TRICARE Supplement medical options
• Above-market HSA contributions
• HSA, FSA, and Dependent Care FSA options
• Dental and vision plans above national averages
• Employer-paid life insurance (1× salary)
• Employer-paid Short-Term and Long-Term Disability
• Voluntary Accident, Critical Illness, and Hospital Indemnity coverage
• Up to $300/month in tax-advantaged commuter benefits

Torch.AI is an Equal Opportunity / Affirmative Action Employer committed to building a team that reflects the mission we serve.

Qualifications

What Makes Torch.AI Different

Torch.AI was founded on a simple operational insight: better use of data leads to better decisions. As data volumes increased across commercial, enterprise, and national security environments, the limiting factor was not collection, storage, or user interface design. The missing layer was machine understanding. And an infrastructure that could operate and reason between layers, preserve context, reconcile meaning, and make data useful for decisions in real time.

We believe the government must own its data and decision environment. In mission and operational environments, the layer where data becomes context, context informs models, models support decisions, and decisions shape action cannot be controlled entirely by private technology vendors.

Ownership does not mean the government must build every component itself. It means the government maintains stewardship and authority over the mission and operational layer. Commercial software, models, and services can contribute to the environment, but they should not capture the mission.

We are craftsmen.

We build with intention.

We ship with discipline.

You’ll collaborate with engineers, data experts, veterans, and mission practitioners. You’ll own meaningful work, move quickly, and see your systems deployed in production, often within weeks.

We are fast-paced, entrepreneurial, and mission-driven. Every day is a new puzzle.

The Type of Candidates Who Thrive

People who do well here tend to approach problems similarly.

• They are comfortable operating without full clarity.
• They pay attention to what actually happens, not just what was intended.
• They are willing to be wrong, adjust quickly, and improve based on real feedback.
• They take responsibility for outcomes, not just implementation.

This is not a good fit for someone who needs tightly defined problems or prefers distance from how their work is used.

Security Clearance

Some roles require an active Secret, Top Secret, or Top Secret/SCI clearance. Where required, candidates must be eligible to obtain and maintain the appropriate clearance level.

U.S. citizenship is required for all positions. Torch.AI does not sponsor employment visas.

If you do not currently hold a clearance but are eligible, sponsorship may be available depending on role and mission requirements.

Work Location

Most roles are based at our headquarters in Leawood, KS. Some hybrid/remote positions across the Arlington, VA, Washington, DC, and Maryland (DMV) region are available. Limited travel (<10%) may be required for some roles.