Pier Coordinator - NYWT

Job Title: Pier Coordinator Location: New York, NY Compensation: $18/hour + Weekly Bonus Incentive Schedule: Full-time | Weekends & Holidays Required

About the Role:

New York Water Tours is seeking a reliable and energetic Pier Coordinator to support daily operations at our piers. This key role ensures smooth boarding processes, accurate passenger tracking, and top-notch customer service for our water tour guests.

Key Responsibilities:

• Manage pier operations including staff setup, equipment checks, and signage.
• Scan tickets and troubleshoot any issues.
• Accurately track and report passenger attendance and daily scan reports.
• Communicate with bus dispatch and management about schedule changes, delays, or closures.
• Monitor passenger data through internal platforms and submit all required forms.
• Ensure safety standards are met and incidents are properly documented.
• Handle mooring tasks including catching lines and securing vessels.
• Welcome guests, provide trip information, and promote tour upgrades.
• Conduct dock inspections and maintain a clean, efficient boarding area.
• Support a positive and professional environment for staff and guests.

Requirements:

• Ability to commute to Pier 40.
• Able to lift up to 50 lbs and stand for long periods.
• Excellent customer service and communication skills.
• Ability to work independently and stay organized under pressure.
• Willing to work outdoors in all weather conditions.
• Comfortable working 12-hour shifts, weekends, and holidays.
• Sales experience or willingness to promote upgrades is a plus.

Join us and help create memorable experiences on New York’s iconic waterways!