Meat Customer Service

Job summary: Responsible for offering extraordinary customer service to all customers.

Summary of essential job functions:

· Immediately greet all customers and ensure extraordinary customer service. · Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints. · Solicit sale of new or additional services or products by educating customers and offering suggestions. · Take customers' orders and write ordered items on tickets. · Prepare food using recipes or following directions. · Wrap items according to Tony’s standards. · Label items sold using scales or other pricing methods. · Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability. · Fulfill special orders and requests utilizing all tools provided. · Replenish foods in demos and display cases. · Abide by safety, health and security rules. · Complete specials projects and other duties as assigned · Regular and consistent attendance is essential for this position.

Standard job functions:

· Upholds the 7 guiding principles of the company · Support goals and vision of General Manager · Consistently presents a professional personal image and uphold the company’s uniform policy · Maintain safe, clean and well-organized working and shopping environment · Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws. · Ability to work a flexible schedule including evenings, holidays and weekends

Knowledge, skills and abilities required:

· Strong interpersonal and verbal communication skills · Ability to multitask and use organizational skills