Jobs in the United States

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Added 5 mins ago
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Senior Program Manager
Jobgether
Remote, United States
- $80,000 to $100,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Program Manager based in the United States.
Added 7 mins ago
Program Manager-Educational Support Resources
Capital Region BOCES
Albany, NY
Reports orally and in writing to the Director of Educational Support Services regarding program activities;
Added 9 mins ago
WV
Transportation DMV Regional Office Assistant Manager - Mineral Co.
West Virginia
Keyser, WV
- $22.26 USD / hour
…Virginia Division of Motor Vehicles as a Regional Office Assistant Manager!In this vital position, you will work closely with the Regional Office Manager to inspire and guide a dedicated…
Added 12 mins ago
Project Manager
Forbes Bros. Group of Companies
North Platte, NE
The Senior Project Manager leads the planning and execution of complex utility construction projects, including transmission lines, substations, and distribution infrastructure. Working…
Added 13 mins ago
Registration Manager
BCD
United States
The Registration Manager is responsible for supporting the clients, Bank of America partners and the Operations Team with the execution of successful meetings and events, whether they be…
Added 14 mins ago
Third Keyholder
Family Dollar
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Manager, Production
Allison Transmission, Inc.
Indianapolis, IN
The Manager, Operations is responsible for multiple lines and departments within Plant Operations. The Manager directly oversees one or more salaried supervisors with indirect management…
Added 16 mins ago
Elite/Lead Field Service Technician
Evoqua Water Technologies LLC
Tampa, FL
Valid driver’s license required
Added 17 mins ago
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Senior Project Engineer, PE (Geotechnical) - Aberdeen, MD
Hillis-Carnes
Aberdeen, MD
- $75,000 to $125,000 USD / year
Support branch operations and perform additional duties as assigned by the Division or Branch Manager.
Added 19 mins ago
MS
Clinical Nurse-Med-Surge-Stepdown-10W-Mount Sinai Hospital-Per Diem/Days
Mount Sinai Health System
New York, NY
- $85.94 USD / hour
Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as…
Added 19 mins ago
MS
Clinical Nurse-Med-Surge-Stepdown-10W-Mount Sinai Hospital-Per Diem/Days
Mount Sinai Health System
New York, NY
- $85.94 USD / hour
Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as…
Added 23 mins ago
Sr Principal Mechanical Engineer
Northrop Grumman
Independence, MO
+ Support the Program Manager as a control account manager to ensure accurate schedule and cost tracking
Added 24 mins ago
Assistant Community Manager - Allure at Tempe
Greystar Management Services, LLC
Tempe, AZ
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions · Incumbents must have valid driver’s license to drive a golf cart on property
Added 26 mins ago
Senior Tools Governance Manager, Marcom
Apple
Sunnyvale, CA
The Senior Tools Governance Manager owns the governance framework for Marcom’s internal operational tools, making sure they're selected, deployed, maintained, and retired through…
Added 26 mins ago
Senior Data Governance Manager, Marcom
Apple
Sunnyvale, CA
The Governance and Technology Operations (GTO) team safeguards Marcom’s people and work by building a strong governance framework and running the reliable technology and infrastructure the…
Added 26 mins ago
Compensation Compliance & Administration Lead- Senior Program Manager
Apple
Austin, TX · Cupertino, CA
…optimize global compensation compliance and administrative operations. Sitting within the compensation administration team, this individual will serve as the operational anchor, leading…
Added 27 mins ago
WC
Director, CalAIM Programs, Southern California
WEA CA PC
Los Angeles, CA
- $115,000 to $145,000 USD / year
WEA is hiring a Director of CalAIM Programs to lead every CalAIM program across our Southern California operations in Los Angeles, San Bernardino, San Diego, and Riverside counties. The…
Added 27 mins ago
WC
Deputy Director, CalAIM Programs, Southern California
WEA CA PC
Los Angeles, CA
- $92,000 to $116,000 USD / year
The Deputy Director reports to the Director of CalAIM Programs, leads day-to-day CalAIM operations across the region, and acts for the Director in their absence, with full authority over…
Added 30 mins ago
Business Operations Manager
Hewlett Packard Enterprise
Chippewa Falls, WI
…and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners cross-functionally to…
Added 30 mins ago
CX Ops Specialist
Together AI
San Francisco, CA
Experience in a customer-facing support, customer success, billing support, program management, or operations role, or equivalent projects. We care more about what you’ve built and the…
Added 30 mins ago
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Cultivation Technician II
Acreage
Egg Harbor Township, NJ
- From $21.68 USD / hour
…December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting…
Added 35 mins ago
Environmental Health and Safety Specialist
Aviation Enterprise
United States
Works under the general supervision of the Airport Asset and Facilities Services Department Manager.
Added 35 mins ago
Design Project Manager (Architect)
Aviation Enterprise
United States
As a Design Project Manager (Architect), you will manage a wide variety of multi-disciplinary projects to construct landside and airside improvements under the Aviation Enterprise Capital…
Added 36 mins ago
CH
Pharmacy Technician
CVS Health
Oak Park, MI
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 36 mins ago
Accounting Assistant I (Accounts Payable – CampusShip)
Rutgers University-New Brunswick
NJ
Must have clear written and verbal communication skills and the ability to provide professional, responsive customer service

Together AI

CX Ops Specialist

San Francisco, CA, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

About the Role

As a CX Operations Specialist, you’re the first point of contact for customers’ billing and account needs, and you build the automation that makes the whole Customer Experience team faster. You’ll resolve billing disputes, handle account and SSO setup, and own monthly credit and renewal reporting. You’ll work closely with Commerce, Billing, and Finance as well as directly with customers. In this role, empathy and clear communication matter as much as the technical work.

This is a role where you’ll spend roughly half your time on support and reporting and the other half building. You’ll find the repeatable, rules-based steps in the work, starting with refund request triage, and turn them into agent skills and workflows that produce accurate, reliable results. You’ll also partner with Commerce and engineering to turn friction in support-side billing workflows into clear requirements.

You will be the first hire in a new function on a growing team. As the day-to-day gets automated, there’s room to grow into ownership of areas like RCA deliverables, CSAT, and renewals, or to go deeper as a technical tools and automation specialist.

This role is based out of our SF headquarters and hybrid.

Responsibilities

Own billing and account support: triage, respond, and resolve, or route to the right team
Process refunds, investigate disputed charges, and resolve payment declines, payment-method changes, negative balances, and credit-limit issues
Handle account setup, including SSO configuration for common identity providers (Okta, Azure AD, Google Workspace), and diagnose common failures
Manage monthly reporting of customer credit requests, supporting forecasting and detailed customer reports checked against contract terms
Build and maintain agent skills that automate repeatable steps of billing and credit work, starting with refund request triage
Work with the Commerce team on product delivery, credit deposits, order fulfillment, and endpoint reservations, using internal systems and command-line tools
Raise friction in support-side billing workflows and help turn it into clear requirements
Agree on priorities with your manager based on hours saved and error reduction

Requirements

Experience in a customer-facing support, customer success, billing support, program management, or operations role, or equivalent projects. We care more about what you’ve built and the problems you’ve solved than the number of years.
A knack for breaking problems into core pieces and turning recurring patterns into clear rules and steps that an automated workflow can follow
Comfort working in a terminal: running commands, reading curl or HTTP requests, and interpreting JSON error responses
Strong written communication and genuine empathy, with the ability to explain billing and technical concepts to non-technical customers
Attention to detail with numbers: you check totals, reconcile sources, and catch discrepancies
Experience owning a ticket queue in a support platform (Pylon, Zendesk, Intercom, or similar) and working to response and resolution targets
A strong sense of ownership and a habit of documenting what you learn and fixing root causes instead of repeating the same fix
Ability to manage multiple workstreams and switch context frequently

Preferred Qualifications

Golang or Rust development experience
Experience building and managing cloud-native services (e.g., AWS, Google Cloud Platform)
Strong understanding of Linux system and networking fundamentals, including TCP/IP, kernel operations, memory, and file system management
Familiarity with Open Compute Project (OCP) technologies (OpenBMC, Coreboot, Linuxboot, etc.)

If you don’t meet every requirement but believe you’d be a great fit, we’d still love to hear from you. We’re looking for part support, part PM, part engineer.

About Together AI

Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $140K - $180K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Application Policy

Please read each role carefully and apply to the position best suited to you. Candidates are limited to 6 applications within a 90-day period, and applications beyond that limit will be automatically rejected. You may apply to additional roles 90 days after your last application.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our privacy policy at https://www.together.ai/privacy.

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Jobs in the United States