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Added 45 mins ago
O
Principal Core Infrastructure Engineer-Network Capacity
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure, or OCI, is seeking a Principal Software Developer to design and build scalable software capabilities that support infrastructure demand and capacity planning.
Added 4 hours ago
Mechanical Engineer, Specialist
Axiom Space
United States
Axiom Space is a human space exploration company, building era-defining space infrastructure and delivering technology-driven solutions that will empower civilization to transcend Earth.…
Added 7 hours ago
O
Senior Principal Data Systems Software Engineer - Exadata Database
Oracle
Redwood City, CA
- $126,200 to $264,100 USD / year
- Develop core software for Oracle Database and Exadata, focusing on scalability, performance, and reliability.
Added 9 hours ago
SI
Senior Software Engineer, Site Reliability (Agentforce Ops)
Salesforce, Inc.
CA · MA · NY · WA · VA
- $148,500 to $246,000 USD / year
This is a role for an engineer who loves the "scaling" problem. You will focus on production excellence, performance tuning, and infrastructure automation. Because you are embedded in the…
Added 9 hours ago
SI
Principal Software Engineer, Site Reliability (Agentforce Ops)
Salesforce, Inc.
Remote, United States
- $197,300 to $344,700 USD / year
This is a role for an engineer who loves the "scaling" problem. You will focus on production excellence, performance tuning, and infrastructure automation. Because you are embedded in the…
Added 10 hours ago
Lead AI Ops Engineer - Infrastructure
United Services Automobile Asn
United States
As the Lead AI Ops Engineer - Infrastructure, you own what’s harder than any single use case: the technical judgment calls that don’t have an obvious owner - which anomaly-detection or…
Added 10 hours ago
Senior AI Ops Engineer - Infrastructure
United Services Automobile Asn
United States
As a Senior AI Ops Engineer – Infrastructure on this team, you’ll build the pipelines that ingest infrastructure telemetry at real scale; train the models that baseline normal capacity and…
Added 10 hours ago
AI Ops Research Engineer-Mid -Level
United Services Automobile Asn
United States
We are seeking a dedicated AI Operations Research Engineer-Mid -Level. The AI Operations Research Engineer conducts applied research and experimentation to identify and advance emerging AI…
Added 11 hours ago
Principal/Director, Technical Program Manager, AI Infrastructure Transformation
Google
San Jose, CA
As Principal Technical Program Manager, you will drive our complex, technical initiatives, including the transformation of Core and Google’s infrastructure for AI and Cloud, as well as the…
Added 11 hours ago
Principal Software Engineer, Operations Engineering
Workday, Inc.
OR
We are seeking a Principal Engineer with strong experience in infrastructure automation, configuration management, and CI/CD pipelines. In this leadership role, you will help define and…
Added 12 hours ago
Senior Principal Model Bring-up Engineer
SambaNova
Austin, TX · San Jose, CA
SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. At the core of SambaNova's technology is the RDU…
Added 12 hours ago
Principal Place and Route (PnR) Engineer
SambaNova
Austin, TX · San Jose, CA
SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. At the core of SambaNova's technology is the RDU…
Added 12 hours ago
Mechanical Engineer, Specialist
Axiom Space
United States
Axiom Space is a human space exploration company, building era-defining space infrastructure and delivering technology-driven solutions that will empower civilization to transcend Earth.…
Added 12 hours ago
Enterprise Data Analyst Intern, Power BI & Data Quality (Summer 2027)
Axiom Space
United States
Axiom Space is a human space exploration company, building era-defining space infrastructure and delivering technology-driven solutions that will empower civilization to transcend Earth.…
Added 12 hours ago
EL
Structural Project Engineer
ECS Ltd
Chantilly, VA
- $80,000 to $100,000 USD / year
ECS is seeking a Structural Project Engineer to join our Mid-Atlantic Building Science + Infrastructure team in Chantilly, VA In this role, you will support structural engineering and…
Added 12 hours ago
EL
Structural Senior Engineer
ECS Ltd
Roanoke, VA
- $90,000 to $120,000 USD / year
ECS is seeking a Structural Senior Project Engineer to join our Mid-Atlantic Building Science + Infrastructure team in Roanoke, VA. In this role, you will manage structural engineering and…
Added 12 hours ago
EL
Structural Project Associate
ECS Ltd
Roanoke, VA
- $80,000 to $100,000 USD / year
ECS is seeking a Structural Project Associate to join our Mid-Atlantic Building Science + Infrastructure team in Chantilly, VA. In this role, you will support structural engineering and…
Added 12 hours ago
BG
HPC Software Engineer
Bolt Graphics
Sunnyvale, CA
- $165,000 to $300,000 USD / year
We are seeking a talented and experienced HPC Software Engineer to develop and optimize high-performance computing solutions for complex, computationally intensive applications.
Added 12 hours ago
O
Lead Principal Advanced Services Engineer, ERP
Oracle
United States
- $103,000 to $264,100 USD / year
Added 13 hours ago
Principle SRE
Merge Healthcare Solutions Inc. (US)
Remote, United States
Build and maintain infrastructure-as-code, environment provisioning, and deployment automation.
Added 13 hours ago
Senior Customer Engineer, Strategic - Seattle, WA
Cloudflare
San Francisco, CA
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap…
Added 13 hours ago
Principle Systems Engineering- Software
AST SpaceMobile
Dallas, TX
We’re looking for a Principal Systems Engineer - Software to lead the definition, decomposition, and management of software requirements across a complex communications platform. You’ll…
Added 14 hours ago
P
Principal Software Engineer, Platform
PermitFlow
New York City, NY
- $250,000 to $300,000 USD / year
We’re hiring a Principal Engineer to own the evolution of our architecture and platform so it works for agents as well as people. Our goal is simple: double the output of our entire…
Added 14 hours ago
R
Distinguished AI Engineer
Rapid7
Remote, United States
- $273,900 to $370,500 USD / year
…than 20 years of Rapid7 security expertise. Our work drives core use cases across Detection and Response, such as alert triage, threat investigation, and automated response, and Exposure…
Added 14 hours ago
Senior Pre-Sales Systems Engineer, Higher Education (Texas)
Everpure
Remote, United States
…its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators,…

Closed listing

Toast

Principal Software Engineer, Support Tech

Remote, United States

$246,000 - $394,000 USD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $246,000 - $394,000 USD
Experience: 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
Posting language: English
Posted: May 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Support Technology builds the systems and platforms that power how Toast supports restaurants across every stage of their journey. Our teams work at the intersection of customer experience, agent experience, and intelligent systems, developing the capabilities that enable scalable, high-quality support across channels.

Support Tech is responsible for a broad ecosystem that includes agent tooling, customer-facing support experiences, communications infrastructure, and the emerging platform capabilities that enable AI-assisted support. These systems work together to help restaurants resolve issues quickly, access the help they need, and operate their businesses with confidence.

As Toast continues to grow, the support platform must evolve to handle increasing scale and complexity while improving the overall customer experience. Support Tech plays a critical role in shaping how that platform develops, ensuring that our systems remain reliable, extensible, and capable of supporting new experiences and capabilities over time.

About This Role

We are building the Customer Experience Platform that will define how Toast supports restaurants at scale.

As Principal Engineer for Support Tech, you will serve as the LOB-level technical leader responsible for defining and driving the multi-year strategy that shapes how Toast delivers support. You will translate business strategy into coherent technical direction, align engineering investments with measurable customer and operational outcomes, and guide the architectural evolution of the support platform.

This role extends beyond ownership of individual systems or services. You will help define how core components of the support ecosystem - including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences - work together as a unified platform. You will partner closely with engineering, product, design, and Care leadership to establish a shared technical vision, make high-impact architectural decisions, and ensure that our platform continues to scale as new capabilities and experiences are introduced.

Success in this role requires strong systems thinking, sound architectural judgment, and the ability to bring clarity to complex technical environments. You will help strengthen engineering leadership across the organization, guide teams toward durable platform solutions, and ensure that our technology investments translate into meaningful improvements for both restaurants and the Care teams that support them.

A day in the life (Responsibilities)

Define and drive the multi-year technical strategy for the Support Tech platform, ensuring alignment with company goals and long-term customer experience outcomes.
Lead architectural direction for critical platform capabilities that support customer and agent support experiences, including contact center infrastructure, AI-assisted support systems, and internal agent tooling.
Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
Ensure that evolving systems across Support Tech operate as a coherent and extensible platform rather than a collection of disconnected tools or services.
Partner with product, design, and Care leadership to translate strategic goals into scalable technical solutions that improve support outcomes and operational efficiency.
Establish architectural principles and engineering standards that guide teams toward durable, scalable platform solutions.
Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the Support Tech organization.
Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions.
Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
A track record of mentoring senior engineers and raising the engineering bar within an organization.
Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$246,000 - $394,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient - when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work - raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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