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Added 33 mins ago
J
Software and Controls Product Management Leader
Jobgether
Remote, United States
- $248,000 to $372,000 USD / year
We are seeking an accomplished and visionary Product Management Leader to shape the strategy, development, and commercialization of innovative software, controls, and digital technology…
Added 44 mins ago
Senior Account Director
Ciklum
Remote, United States
Experience: Minimum of 10+ years in technology consulting, IT services, digital transformation, or custom software engineering, with at least 8+ years dedicated specifically to account…
Added 58 mins ago
QA Automation Engineer - Quantitative Sports
Hard Rock Digital
Remote, United States
Work with engineering leadership to drive the software quality assurance lifecycle
Added 1 hour ago
Staff Security Researcher
Invicti Security
Remote, United States
…applications are secured for nearly 20 years. Recognized as a leader in Application Security Testing and a DAST Innovator by Latio, Invicti enables organizations to continuously scan and…
Added 1 hour ago
Staff Security Researcher
Invicti Security
Remote, United States
…applications are secured for nearly 20 years. Recognized as a leader in Application Security Testing and a DAST Innovator by Latio, Invicti enables organizations to continuously scan and…
Added 1 hour ago
Wireless Technical Support Engineer
Intracom Telecom
Remote, United States
INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and…
Added 1 hour ago
Wireless Products & Solutions Presales Engineer
Intracom Telecom
Remote, United States
INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and…
Added 2 hours ago
Security Analyst
Innovative Hematology, Inc.
Remote, United States
Key responsibilities include administering the enterprise Vulnerability Management Program (VMP), serving as primary technical POC for our MSSP, triaging multi-source security alerts,…
Added 3 hours ago
Forward Deployed Engineer
Safe Security
Remote, United States
We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500,…
Added 4 hours ago
Senior Account Executive - Payment
DataVisor
Remote, United States
…legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many scalable financial service companies across the…
Added 5 hours ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
…ideal candidate will have a strong background in mechanical engineering and experience working with high-density data…
Added 5 hours ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
…ideal candidate will have a strong background in mechanical engineering and experience working with high-density data…
Added 5 hours ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
…ideal candidate will have a strong background in mechanical engineering and experience working with high-density data…
Added 5 hours ago
A
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $200,000 to $240,000 USD / year
…ideal candidate will have a strong background in mechanical engineering and experience working with high-density data…
Added 6 hours ago
Vice President, Presales Engineering
Jobgether
Remote, United States
As a strategic leader with global responsibility, the Vice President of Presales Engineering will shape and scale a high-performing presales organization.
Added 7 hours ago
G
Director, Grid Planning Product Management
GridUnity
Remote, United States
- $184,000 to $213,000 USD / year
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process and…
Added 7 hours ago
ES
EverHealth - Lead Forward Deployed Engineer (Remote, US)
EverCommerce Solutions Inc.
Remote, United States
- $170,000 to $200,000 USD / year
…senior individual contributor role, part of the EverHealth engineering organization, reporting to the engineering leader for RCM, with dotted-line partnerships into RCM professional…
Added 7 hours ago
ES
EverHealth - Forward Deployed Engineer (Remote, US)
EverCommerce Solutions Inc.
Remote, United States
- $140,000 to $170,000 USD / year
…people who depend on it. This role is part of the EverHealth engineering organization, reporting to the engineering leader for RCM, with dotted-line partnerships into RCM professional…
Added 8 hours ago
Manager, DevOps Enterprise Architect
Amyris, Inc.
Remote, United States
The Manager, Enterprise DevOps Architect will serve as a senior technical and team leader for Amyris’s hybrid infrastructure and for the CI/CD and DevOps practices that deliver across them.…
Added 9 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic,…
Added 9 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic,…
Added 9 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software, including experience leading strategic,…
Added 10 hours ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Global
Remote, United States
…love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work…
Added 10 hours ago
H
Product Manager - SaaS
HSI
Remote, United States
- $92,000 to $115,000 USD / year
…across our products and platform. We're looking for a product leader with experience building SaaS products, partnering closely with engineering teams, and translating customer needs into…
Added 10 hours ago
Staff Application Security Engineer
BambooHR
Remote, United States
Train and coach software engineers and engineering teams on secure design and threat modeling, with emphasis on authentication, authorization, multi-tenancy, and AI features

Closed listing

Toast

Principal Software Engineer, Support Tech

Remote, United States

$246,000 - $394,000 USD

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $246,000 - $394,000 USD
Experience: 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
Posting language: English
Posted: May 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Support Technology builds the systems and platforms that power how Toast supports restaurants across every stage of their journey. Our teams work at the intersection of customer experience, agent experience, and intelligent systems, developing the capabilities that enable scalable, high-quality support across channels.

Support Tech is responsible for a broad ecosystem that includes agent tooling, customer-facing support experiences, communications infrastructure, and the emerging platform capabilities that enable AI-assisted support. These systems work together to help restaurants resolve issues quickly, access the help they need, and operate their businesses with confidence.

As Toast continues to grow, the support platform must evolve to handle increasing scale and complexity while improving the overall customer experience. Support Tech plays a critical role in shaping how that platform develops, ensuring that our systems remain reliable, extensible, and capable of supporting new experiences and capabilities over time.

About This Role

We are building the Customer Experience Platform that will define how Toast supports restaurants at scale.

As Principal Engineer for Support Tech, you will serve as the LOB-level technical leader responsible for defining and driving the multi-year strategy that shapes how Toast delivers support. You will translate business strategy into coherent technical direction, align engineering investments with measurable customer and operational outcomes, and guide the architectural evolution of the support platform.

This role extends beyond ownership of individual systems or services. You will help define how core components of the support ecosystem - including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences - work together as a unified platform. You will partner closely with engineering, product, design, and Care leadership to establish a shared technical vision, make high-impact architectural decisions, and ensure that our platform continues to scale as new capabilities and experiences are introduced.

Success in this role requires strong systems thinking, sound architectural judgment, and the ability to bring clarity to complex technical environments. You will help strengthen engineering leadership across the organization, guide teams toward durable platform solutions, and ensure that our technology investments translate into meaningful improvements for both restaurants and the Care teams that support them.

A day in the life (Responsibilities)

Define and drive the multi-year technical strategy for the Support Tech platform, ensuring alignment with company goals and long-term customer experience outcomes.
Lead architectural direction for critical platform capabilities that support customer and agent support experiences, including contact center infrastructure, AI-assisted support systems, and internal agent tooling.
Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
Ensure that evolving systems across Support Tech operate as a coherent and extensible platform rather than a collection of disconnected tools or services.
Partner with product, design, and Care leadership to translate strategic goals into scalable technical solutions that improve support outcomes and operational efficiency.
Establish architectural principles and engineering standards that guide teams toward durable, scalable platform solutions.
Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the Support Tech organization.
Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions.
Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
A track record of mentoring senior engineers and raising the engineering bar within an organization.
Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$246,000 - $394,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient - when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work - raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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