Human Services Coordinator

Human Service Coordinator Location: Cedar Rapids, IA Company: To The Rescue Department: Human Services Schedule: Full-Time | Varies based on program needs, including on-call rotation Make a direct impact in helping individuals live independently while leading program operations and supporting teams that deliver high-quality care every day.

About the Role To The Rescue is seeking a Human Service Coordinator to support individuals with developmental disabilities, brain injuries, and/or mental illness in community-based settings. In this role, you’ll oversee program operations, ensure compliance, and support staff in delivering consistent, high-quality care. You’ll work closely with internal teams and community partners to help individuals maintain independence, safety, and quality of life.

Key Responsibilities

Program Oversight & Compliance Oversee program operations to ensure compliance with Iowa Code, Medicaid, and organizational standards Monitor documentation, service plans, and reporting for accuracy and completeness Partner with Quality Assurance to maintain up-to-date and compliant records Track program performance, expenses, and service delivery expectations Team Leadership & Staff Support Provide leadership, coaching, and support to Human Services Supervisors and Direct Support staff Assist with employee training, development, and performance management Guide staff on policies, procedures, and best practices Support scheduling oversight to ensure operational and service expectations are met Member Support & Coordination Lead and support member meetings and interdisciplinary team collaboration Develop and maintain relationships with internal teams and external stakeholders Ensure member health, safety, and service needs are consistently met Respond to incidents, provide follow-up, and support resolution as needed Operations & Communication Provide timely updates to internal and external stakeholders Support coordination of services across programs and community partners Maintain professional representation of To The Rescue in all interactions Participate in on-call rotation and respond to urgent program needs

What We’re Looking For Strong leadership and communication skills Ability to manage multiple priorities in a fast-paced, dynamic environment Experience working with individuals with disabilities or in human services settings Ability to think critically, solve problems, and make sound decisions Comfortable working both independently and as part of a team

Preferred Experience & Qualifications Experience in human services, social services, or a related field Working knowledge of compliance, auditing, or regulatory standards Experience supervising or supporting staff Familiarity with documentation requirements and service planning Proficiency with Microsoft Office and Google Workspace (G-Suite)

Why This Role Stands Out

• Leadership role with direct impact on program quality and outcomes
• Opportunity to guide and develop staff in a growing organization
• Work that directly supports individuals living independently in the community
• Variety in your day - no two situations are exactly the same
• Strong collaboration across teams and external partners

IND-IA To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability or status as a protected veteran.