IT Intern

Qualifications

JOB SUMMARY: This position is responsible for assisting the IT department in maintaining all computer systems for Wilson Logistics.

DUTIES AND RESPONSIBILITIES:

· Help Desk Duties - respond to user requests for service, troubleshoot problems and help develop solutions.

· Computer/Monitor set up.

· Printer set up.

· Diagnose and fix user problems (invalid log in/start up issues).

· Phone/Voice mail set up.

· Perform minor repairs to equipment and arrange for other servicing needs.

· Assist IT department with current projects, perform special projects as determined by the manager.

· Assist IT department with PC performance rebuilds/upgrades/fixes.

· Some after hours and weekend activities are expected.

COMPETENCIES

· Problem Solver – resolve problems in a timely manner, gather and analyzes information skillfully.

· Confidentiality – must have the ability to be trusted with Personal Identifiable Information (PII).

· Organized – must be able to quickly organize the daily schedule and maintain structure throughout the workday.

· Detailed Oriented – must be able to pay attention to details and makes a conscious effort to understand to root causes of situations.

· Judgment - must display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS/QUALIFICATIONS

· Working towards IT/Computer degree or relevant field.

· 6 months related experience preferred.

· Highly organized and able to work independently with little direction.

· Able to effectively prioritize and manage multiple projects simultaneously.

· Able to adapt to changing prioritization and last-minute adjustments.

· Excellent verbal and written communication skills.

· Solid skills in Windows, Microsoft Office and other Windows-based software.

· Experience with ConnectWise Automate (LabTech), O365, iCloud, PowerShell, Batch Files, SSMS, SSRS, or MS SQL a plus.