Control Center Supervisor

Position Summary The Control Center Supervisor is responsible for leading and overseeing the Company’s 24/7 pipeline Control Center, ensuring safe, reliable, and compliant monitoring and control of the Company’s pipeline, terminal, and truck loading assets through the SCADA system. This position supervises Pipeline Controllers, oversees and manages compliance with regulatory requirements, manages control room activities, and ensures timely response to operational issues, alarms, emergencies, and abnormal operating conditions.

General Duties and Responsibilities:

• Supervise day-to-day Control Center operations, including receipts and deliveries, batch scheduling and tracking, line pack, pressure and flow management, and monitoring of truck loading facilities across the enterprise.
• Supervise, schedule, coach, and evaluate pipeline controllers; set clear performance expectations and conduct periodic controller workload assessments.
• Own, maintain, and continuously improve the Company’s written CRM Plan in accordance with applicable regulatory agencies and inspection protocols.
• Oversee leak detection monitoring and response, including computational pipeline monitoring, and leak detection program management.
• Assist in and participate in DOT required emergency drills and tabletop exercises. Oversee and direct the company’s Control Center emergency response.
• Ensure controller qualification under the Operator Qualification rule and maintain accurate training and qualification records. Maintain active Operator Qualifications to serve as a backup controller during staffing emergencies.
• Foster a safety-focused culture by reinforcing controllers' authority to suspend or shut down the pipeline when safety is in question.
• Serve as Control Center lead during PHMSA and state agency CRM inspections; prepare evidence packages, respond to information requests, and assist with written responses to findings.
• Partner with applicable technology teams to support operational compliance in line with applicable regulations and Company Incident Response Plans.
• Coordinate with third-party pipelines, shippers, terminals, and interconnecting control centers; and oversee daily volume reporting, custody transfer ticketing, and measurement data validation.
• Track emerging PHMSA rulemakings, advisory bulletins, NTSB recommendations, enforcement trends, and updates to industry standards; assess their impact on the Control Center and develop implementation plans ahead of effective dates.
• Develop and maintain a multi-year Control Center roadmap covering SCADA upgrades, high-performance HMI, alarm system improvements, leak detection enhancements, backup control room readiness, and staffing and succession.
• Establish and trend leading and lagging performance indicators (e.g., alarm rates, abnormal operating condition frequency, fatigue deviations, handover quality, change management cycle time, training completion) and use the results to address risk before it results in an incident.
• Apply Pipeline Safety Management System principles including but not limited to: Plan-Do-Check-Act, risk-based decision making, and near-miss reporting.
• Revise and maintain document control for the CRM Plan, controller procedures for normal, abnormal, and emergency operations, alarm response procedures, shift handover templates, and Control Center sections of the Operations, Maintenance, and Emergency manual.
• Prepare management of change documentation, technical evaluations, incident and root cause investigation reports, and lessons-learned bulletins.
• Draft written responses to regulatory inquiries and audit findings, and prepare daily, monthly, and annual operational and compliance reports for leadership.
• Serve as a technical resource and project coordinator for Control Center initiatives, and support special requests as needed.
• This position is subject to DOT Drug and Alcohol requirements.

Position Qualifications

Knowledge, Skills and Abilities:

• Comprehensive working knowledge of 49 CFR Parts 190–199, with expert knowledge of 195.446, and knowledge of applicable state pipeline safety regulations.
• Working knowledge of API RP 1165, 1167, 1168, 1130, 1175, and 1173, and of PHMSA CRM FAQs and inspection protocols.
• Strong knowledge of SCADA systems (e.g., AVEVA/Wonderware, historian platforms), field devices (PLCs, RTUs, flow computers), communication infrastructure (fiber, satellite, radio, cellular, TCP/IP), and industrial control system cybersecurity fundamentals.
• Working knowledge of pipeline hydraulics, batch and product scheduling, custody transfer measurement, and leak detection methods.
• Demonstrated ability to research, write, and maintain detailed technical procedural documents, well-organized procedures, plans, investigation reports, and regulatory correspondence; ensuring accuracy, consistency, version control, and alignment with organizational policies.
• Ability to effectively communicate complex technical concepts and operational issues to stakeholders at all levels, ensuring understanding and alignment among controllers, field personnel, engineers, executives, and regulators.
• Strong analytical skills, including performance indicator development, trend analysis, and structured root cause analysis methods.
• Strong leadership and coaching skills, with the ability to build and retain a high-performing, qualified controller workforce.
• Ability to make sound decisions and remain composed under high-pressure and emergency conditions.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Visio, Teams), document management systems, and data visualization tools.

Experience, Education, Qualifications:

• Bachelors degree in engineering technology, a technical discipline, or a related field is preferred/
• Minimum of 5 years of pipeline control room experience, including at least 3 years in a supervisory or lead controller role.
• Current or prior qualification as a pipeline controller on hazardous liquid and/or natural gas systems.
• Experience supporting PHMSA or state agency CRM inspections preferred.
• Possess and maintain valid driver’s license.

Travel:

• Up to 10% travel required. Requires the ability to travel to field locations, the backup control room, and industry and regulatory meetings.

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally position, transport and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to:
• Be stationary for long periods of time while monitoring multiple SCADA displays;
• Communicate with and exchange information verbally and in writing, including by email and telephone;
• Move about in a control room and office environment;
• Work using repetitive motion, including keyboard and mouse use;
• Occasionally walk and move across field sites, including uneven terrain.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Work requires physical efforts associated with using the computer and phones to access information.

Working Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:

• Regularly in a 24/7 control room and office environment.
• Occasionally exposed to field conditions during site visits, including outdoor weather, extreme cold, and extreme heat.
• Occasionally exposed to work near moving mechanical parts; vapors or airborne particles.
• Occasionally exposed to propane or hydrocarbon-based vapors.

The noise level in the work environment is usually moderate. This position is required to be performed at the work site. Must be available to respond to emergency call-outs 24/7 and to work rotating 12-hour shifts, including nights, weekends, and holidays, when needed to cover controller vacancies or emergencies. Must remain composed and make sound decisions during emergency events. This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.