Communications Manager

The Communications Manager leads Hope Cooperative’s efforts to share its mission, impact, and values with the community. This role develops and implements communications strategies that build awareness of mental health, housing, and supportive services, while ensuring the organization’s public voice is clear, consistent, and compelling. The Communications Manager manages digital platforms, media relations, publications, and brand storytelling, creating content that inspires engagement from community members, donors, and partners. Working in close collaboration with the CEO and Board of Directors, this role ensures that communications efforts amplify fundraising campaigns, advocacy priorities, and program outcomes. By combining creativity with strategy, the Communications Manager strengthens Hope Cooperative’s visibility, enhances its reputation, and helps position the organization as a leader in advancing housing stability, mental health recovery, and community empowerment.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Brand and Marketing Strategy

• Develop and execute an annual marketing and communications plan aligned with organizational goals.
• Ensure consistent branding across all print, digital, and media materials.
• Manage design, production, and distribution of organizational collateral, including brochures, newsletters, annual reports, and promotional items.

Digital Media & Storytelling

• Oversee Hope Cooperative’s website, ensuring engaging, accurate, and up-to-date content.
• Manage social media platforms with a focus on building awareness and community engagement.
• Develop compelling stories of impact that highlight the experiences of individuals served, in alignment with confidentiality standards.
• Produce and distribute regular e-newsletters and digital campaigns.

Media & Public Relations

• Serve as the primary media contact and build relationships with local journalists and outlets.
• Draft and distribute press releases, op-eds, and talking points for organizational leadership.
• Coordinate media outreach for events, advocacy efforts, and crisis communications.

Campaign & Event Support

• Partner with department team members on communications for fundraising campaigns and events.
• Develop marketing strategies to increase event attendance and visibility.
• Provide design and messaging support for donor stewardship and community outreach initiatives.

Internal Communications & Staff Support

• Support staff and Board members with communication tools and training to serve as ambassadors for Hope Cooperative.
• Provide internal updates and resources to keep staff informed and aligned with organizational messaging.

Agency Wide

• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the Agency HIPAA Manual.
• Regular and predictable attendance is required.
• Other job duties as assigned.

Supervisory Responsibilities:

• Directly supervises volunteers, interns, and/or contractors supporting communications, design, or media projects.
• May supervise staff assigned on communications projects as the department grows.
• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including onboarding, training, scheduling, and providing performance feedback.

Education and/or Experience:

• Bachelor’s degree in communications, marketing, journalism, public relations, or a related field; or equivalent combination of education and relevant experience.
• Minimum of 3 years of professional experience in communications, marketing, or public relations, preferably in a non-profit or mission-driven organization.
• Demonstrated success in managing digital platforms, social media, and content creation.
• Strong writing, editing, and storytelling skills for multiple audiences and platforms.
• Experience with graphic design, video production, or content management systems is desirable.
• Familiarity with donor-focused communications and nonprofit fundraising campaigns is preferred.
• Previous experience working with individuals with psychiatric and/or other disabilities, homelessness and substance abuse is highly desirable.

Certificates, Licenses, Registrations:

• Provide own vehicle, possess a valid California Driver’s License and current vehicle insurance. Driving record must meet, and continue to meet the generalized driving guidelines used by our insurance broker.
• Must have at least 3 years of driving experience.

Other Skills, Abilities, and Job Requirements:

• Ability to pass clearance of various agencies including but not limited to, the Department of Justice, the Federal Bureau of Investigation, the Department of Motor Vehicles, a third-party consumer reporting agency, and, perhaps, other agencies.

Benefits:

HOPE Cooperative (also known as TLCS, Inc.) provides a competitive benefits package, which includes, but is not limited to, the following items. Please note that benefits may be subject to change:

• 21 PTO days per year (4 weeks & 1 day)
• 26 PTO days after the 5th year (5 weeks & 1 day)
• 6 days paid sick time
• 11 paid holidays
• 1 Personal Day
• Leadership Development
• Reimbursements
• Eligible for Government Loan Forgiveness Programs
• Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
• HSA Contributions
• Flexible Spending Account
• 401k match
• PTO Cash Out
• Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
• Employee Assistance Program
• Regular wage step scale increases
• Flexible start/end times for some positions
• iPhone with unlimited data for personal/professional use and laptop for some positions
• Clinical Supervision towards licensure (for certain positions and upon approval)
• CEU days for certain positions
• Up to $500 CEU allowance for certain positions
• Annual BBQ and staff appreciation awards
• Annual Gift Card Program
• Referral Bonuses
• All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.

To apply, visit our Hope Cooperative – Online Career Center Final Filing Date: Until Filled