Customer Service Representative (Santa Fe)

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers. Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values - honesty, hard work, respect, compassion, and consistency - which guide everything we do.

Job Description

We are seeking a friendly, organized, and reliable Customer Service Representative to join our team. This role is the first point of contact for customers and plays a key role in delivering excellent service by answering calls, scheduling appointments, and resolving customer questions efficiently and professionally. Job Requirements

• Answer inbound calls and assist customers with questions, service requests, and scheduling
• Provide accurate information about services, pricing, and policies
• Schedule, reschedule, and confirm appointments
• Document customer interactions and update records in company systems
• Resolve customer concerns or escalate issues as needed
• Communicate effectively with dispatch, technicians, and management
• Maintain a professional and positive attitude at all times
• Assist with permitting and other office needs

Job Qualifications

• Hours of 7:45am - 5pm
• In-person work
• Able to demonstrate outstanding customer service.
• Capable of handling a large volume of calls with composure
• Ability to fully understand what is being communicated by clarifying with detailed questions.
• Attention to detail in data entry of work orders.
• Prior call center experience is a plus.
• Knowledge and understanding of scheduling and dispatching software.
• Promotes teamwork and displays a positive attitude.
• Ability to organize your daily priorities.
• Willing and capable of handling additional work, or projects, as assigned.

Why choose us?

• Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.
• Secure your future with our retirement plan and company-provided life insurance policy.
• Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.
• Great Work Culture: Be part of an empowering and collaborative community.

Hourly $18 - $22