ESSENTIAL JOB FUNCTIONS:Strategic Leadership * Establish and execute the strategic vision and operating plan for the Manhattan Branch, aligning business priorities with corporate objectives and long-term growth strategies. * Ensure strong coordination and collaboration across Service, Repair, Modernization, and New Installation teams to maximize operational efficiency, customer experience, and financial performance. * Lead and develop a high-performing leadership team, building organizational capability, succession plans, and a culture of accountability, collaboration, and continuous improvement. * Represent the Manhattan Branch with executive leadership, key customers, labor partners, industry stakeholders, and the local business community. * Champion a customer-focused, safety-first culture that reinforces operational excellence and business performance.Business & Financial Performance * Maintain full P&L responsibility for the branch, delivering revenue, EBIT, gross margin, cash flow, and working capital objectives. * Identify and mitigate commercial, contractual, operational, and financial risks that may impact branch profitability, customer relationships, or business performance. * Drive profitable growth through disciplined financial management, operational efficiency, productivity improvements, and strategic investment decisions. * Analyze business performance to identify opportunities, mitigate risk, and implement actions that improve financial and operational results. * Review and approve major customer agreements, pricing strategies, capital expenditures, and other significant business investments. * Drive backlog growth, conversion, and execution performance to maximize revenue realization, cash flow, and customer satisfaction. * Ensure disciplined management of accounts receivable, collections, retainage recovery, and contract risk mitigation initiatives.Commercial Leadership * Lead commercial growth strategies and partner with sales and operations leaders to achieve booking, pricing, retention, and market share objectives across all business lines. * Build and maintain executive relationships with building owners, developers, property management firms, consultants, architects, engineers, and general contractors throughout the Manhattan market. * Partner with sales and operations leaders to achieve booking, pricing, market share, and retention objectives across all business lines. * Promote exceptional customer service and retention through operational execution and trusted client partnerships.Operational Excellence * Ensure all branch operations are executed safely, efficiently, and in compliance with company policies and regulatory requirements. * Drive continuous improvement through process optimization, technology adoption, performance management, and operational best practices. * Monitor key performance indicators including backlog, labor utilization, project execution, service quality, modernization performance, and customer satisfaction. * Partner with regional and corporate leadership to implement enterprise initiatives that improve operational performance and scalability. * Drive workforce productivity, labor efficiency, resource utilization, and execution performance across all operating functions.Safety, Risk & Compliance * Promote an uncompromising culture of safety while ensuring compliance with company safety standards, OSHA regulations, and all applicable federal, state, and local requirements. * Lead safety reviews, compliance audits, and corrective action initiatives that continuously improve organizational performance. * Ensure adherence to elevator codes, labor regulations, and collective bargaining agreements, including the International Union of Elevator Constructors (IUEC).Talent & Culture * Lead workforce planning, succession planning, leadership development, and organizational effectiveness initiatives that strengt