Guest Services

Titanic Museum

Guest Services Representative

Department: Guest Services Employment Status: [Full-Time/Seasonal]

Position Summary

The Guest Services Representative is responsible for creating a welcoming, positive, and memorable experience for every museum guest. This position serves as one of the first points of contact for visitors and plays an important role in delivering exceptional customer service while supporting the museum's daily operations.

Guest Services Representatives assist guests with admissions, ticketing, general information, wayfinding, and questions about museum exhibits and attractions. This role requires a friendly, professional, and service-oriented individual who enjoys interacting with people, working in a fast-paced environment, and contributing to an enjoyable visitor experience.

Essential Duties and Responsibilities

Guest Experience & Customer Service

• Welcome guests with a friendly, enthusiastic, and professional attitude.
• Provide information about museum exhibits, attractions, events, and visitor amenities.
• Answer guest questions and assist with directions throughout the museum.
• Address guest concerns and resolve issues in a courteous and timely manner.
• Maintain a positive and engaging atmosphere for guests of all ages.
• Recognize opportunities to enhance the guest experience and create memorable visits.

Admissions & Front Desk Operations

• Assist with guest admissions, ticket sales, reservations, and check-in procedures.
• Process cash, credit card, and other approved forms of payment accurately.
• Operate point-of-sale systems and maintain accurate transaction records.
• Explain admission options, pricing, promotions, and available packages.
• Assist with opening and closing procedures as assigned.

Museum Operations

• Maintain clean, organized, and presentable guest service areas.
• Monitor guest areas and communicate maintenance, safety, or operational concerns to management.
• Assist with crowd flow and guest direction during busy periods or special events.
• Follow established museum policies, procedures, and safety guidelines.
• Support special events, group visits, school tours, and other museum activities as needed.
• Communicate effectively with other departments to ensure smooth daily operations.

Qualifications & Requirements

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or tourism experience preferred.
• Strong verbal communication and interpersonal skills.
• Friendly, outgoing, and approachable personality.
• Ability to handle multiple responsibilities in a fast-paced environment.
• Basic computer skills and ability to learn ticketing and point-of-sale systems.
• Ability to handle cash and process transactions accurately.
• Reliable attendance and punctuality.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift and carry up to 30 pounds.
• Ability to move throughout the museum and assist guests in various areas.
• Ability to work in a public-facing environment with frequent guest interaction.

Work Environment & Schedule

• Work is primarily performed in a public-facing museum environment.
• Schedules may include weekends, evenings, holidays, and special events based on museum operating hours.