Client Relationship Manager

TITAN Environmental Solutions | Fullerton, CA Proposed Salary: $65,000–$75,000 + Quarterly Performance Bonus Description Are You a People Person Who Knows How to Make a Lasting Impression? Do you have a natural ability to connect with people, build trust, and turn professional relationships into lasting partnerships? Are you someone who thrives outside the office, enjoys networking, and loves bringing people together? Are you also creative, social media savvy, and excited about representing a company at industry events? If you're the type of person who walks into a room and leaves a lasting impression, we want to meet you! TITAN Environmental Solutions is looking for a dynamic, outgoing, and relationship-driven Client Relationship Manager (CRM) to help strengthen our established client relationships and expand our presence throughout Southern California. This isn't your typical desk job! You'll spend much of your time out in the field visiting clients, building connections, attending events, and ensuring TITAN remains top of mind. You'll also have the opportunity to get creative by helping manage our social media presence, coordinate networking events, and showcase what makes TITAN stand out. The best part? You don't need environmental testing experience to succeed in this role. We're looking for someone with proven relationship-building experience, strong communication skills, creativity, and the drive to make an impact. We'll help you learn our services! What You'll Be Doing Be the Face of TITAN!

• Represent TITAN with confidence, professionalism, enthusiasm, and a genuine passion for connecting with people.
• Build and maintain strong relationships with established clients throughout Orange County, Los Angeles County, and the Inland Empire.
• Serve as an additional point of contact for priority clients to strengthen relationships and ensure continuity.

Build Relationships That Last!

• Conduct regular in-person visits with existing clients, including scheduled check-ins, lunches, and relationship-building meetings.
• Get to know client decision-makers, understand their needs, and help ensure an exceptional client experience.
• Identify opportunities to strengthen relationships and refer potential business opportunities to the appropriate Account Executive.
• Maintain accurate records of client visits, communications, and follow-up activities in Zoho CRM.

Bring the WOW Factor to Every Interaction!

• Deliver engaging, approved service-refresher presentations to existing clients.
• Collaborate with Account Executives to support client meetings and presentations.
• Gather client feedback, identify potential concerns, and communicate service needs to the appropriate internal teams.
• Help create memorable experiences that keep clients connected to TITAN.

Be Our Networking and Events Superstar!

• Help plan, coordinate, and execute exciting industry events, golf tournaments, networking mixers, happy hours, trade shows, and conventions.
• Research networking opportunities and assist with event budgets, logistics, and promotional materials.
• Represent TITAN at industry gatherings and help build meaningful professional connections.
• Coordinate promotional merchandise, giveaways, event displays, banners, and branded materials.

Get Creative With Social Media!

• Help manage TITAN's professional presence on LinkedIn, Instagram, and Facebook.
• Develop and maintain a monthly social media content calendar.
• Create, schedule, and publish engaging posts highlighting company updates, services, and industry events.
• Capture photos and short videos at networking events, trade shows, and company activities.
• Share event highlights and recaps while maintaining TITAN's professional brand image.
• Monitor social media inquiries and direct business opportunities to the appropriate team members.
• Ensure sensitive, client-specific, and technical content receives appropriate approval before publication.

Stay Organized and Make an Impact!

• Plan field visits and manage your schedule efficiently to maximize client engagement.
• Maintain daily documentation of client interactions and activities in Zoho.
• Collaborate closely with Account Executives, Operations, and leadership to ensure clients receive exceptional support.
• Keep projects, events, follow-ups, and client communications organized and on track.

What We're Looking For We're looking for someone with the WOW factor - a natural connector who knows how to build trust, communicate confidently, and make people feel valued.

Required Qualifications:

• Minimum of 2 years of professional experience in client relations, account management, B2B marketing, business development, or a similar client-facing role.
• A warm, outgoing, engaging personality with excellent communication and interpersonal skills.
• Proven ability to build and maintain professional relationships.
• Experience coordinating business events, networking activities, client appreciation events, or trade shows.
• Hands-on experience managing business social media accounts, creating content, and posting photos, videos, and updates.
• Strong organizational and time-management skills, including the ability to manage field visits, follow-ups, and event logistics.
• Confidence delivering presentations and interacting with professionals at all levels.
• Comfortable using CRM software, such as Zoho, to track client interactions and activities.
• Self-motivated, dependable, proactive, and comfortable working independently.
• Valid driver's license and reliable transportation.
• Ability to travel regularly throughout Orange County, Los Angeles County, and the Inland Empire.
• Flexibility to attend occasional evening or weekend industry events.

Preferred Qualifications:

• Experience in restoration, property management, construction, environmental services, insurance, or a related B2B service industry.
• Established professional relationships within Southern California business communities.
• Familiarity with industry associations, networking events, and client appreciation activities.
• Experience using Canva, CapCut, or similar content creation tools.
• Knowledge of environmental testing, asbestos, or industrial hygiene services is a plus, but not required.

No environmental testing experience? No problem! We're looking for someone who brings the right combination of personality, professional experience, creativity, and relationship-building skills.

What We Offer

• Competitive compensation: Proposed annual base salary of $65,000–$75,000, depending on experience and qualifications.
• Quarterly performance bonus: Opportunity to earn up to $1,500 per quarter ($6,000 annually) based on completed client visits.
• Total potential annual compensation: $71,000–$81,000.
• Paid holidays and vacation in accordance with company policy.
• Group health, dental, and vision insurance for eligible employees.
• 401(k) retirement savings plan.
• Applicable state-mandated benefits.
• Opportunity to represent TITAN at exciting industry events and networking opportunities.
• A dynamic, people-focused position where no two days are exactly alike.
• Opportunity to make a meaningful impact on client relationships, brand visibility, and company growth.

Benefit eligibility, accrual, and coverage are subject to applicable company policies and plan documents. Ready to Be the Face of TITAN? If you're someone who brings energy into every room, loves building relationships, enjoys getting creative with social media, and knows how to make a lasting impression, we'd love to hear from you! Join TITAN Environmental Solutions and become a key part of strengthening relationships, creating memorable client experiences, and showcasing our brand throughout Southern California. Apply today and bring your WOW factor to TITAN!