IT Program Manager

Overview

The IT Program Manager leads TISTA's prime contract performance on the Department of Veterans Affairs Supply Chain Management DevSecOps (SCMDSO) Integration task order supporting VA's supply chain and logistics Product Line. This is a designated Key Personnel position that VA requires be maintained for the life of the contract, and the individual is TISTA's single point of accountability to the VA Contracting Officer, VA Program Manager, and Contracting Officer's Representatives.

Beyond the contract, this position is a senior account leader within TISTA's SCM Domain. The IT Program Manager owns the SCMDSO account from a business standpoint, including program financials, staffing and talent pipeline, subcontractor and OEM partner relationships, customer satisfaction, and organic growth through the Optional Task Scrum Teams and follow-on opportunities. The role also contributes to TISTA's broader VA and federal health growth strategy, mentors the next generation of TISTA program leaders, and helps mature TISTA's delivery methods, so they can be reused across the company.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

Leadership & Management:

• Own the SCMDSO account end to end: program P&L, revenue forecasting, cost and margin management, invoicing accuracy, and monthly financial reporting to Health Solutions leadership.
• Serve as the executive face of TISTA to VA Product Line leadership, building a trusted advisor relationship that positions TISTA as the partner of choice for supply chain modernization.
• Lead, mentor, and develop the team, including performance management, career development, retention planning, and succession planning for Key Personnel.
• Manage the Team TISTA partner ecosystem, including subcontract performance, workshare, small business participation goals, and named executive escalation paths.
• Participate in TISTA Domain reviews, program management reviews, and corporate risk reviews, and represent the program in TISTA leadership forums.
• Drive CPARS outcomes by proactively managing customer perception, resolving issues before escalation, and documenting performance evidence throughout the period of performance.

Business Growth and Account Development:

• Identify, shape, and capture growth within the account.
• Partner with TISTA Business Development and Capture teams on VA and federal health pursuits, serving as a solution and past performance lead, contributing to proposals, orals, and technical challenges, and participating in customer discovery.
• Develop and maintain a 12 to 24 month account growth plan and pipeline, with quarterly reviews with Domain leadership.
• Cultivate relationships across VA OIT, VHA Supply Chain, and enterprise programs to expand TISTA's footprint and reputation.
• Feed customer insight, lessons learned, and win themes back into TISTA's capture library and corporate past performance repository.

People Leadership and Talent:

• Partner with TISTA Talent Acquisition and HR to recruit, interview, and onboard staff for the base team and for surge Scrum Teams, ensuring candidates meet PWS certification and skillset requirements before activation.
• Build a bench and reach-back network of VA supply chain and OEM talent to support rapid Scrum Team stand-up.
• Champion TISTA culture, values, and employee engagement on the program; conduct regular one-on-ones, skip-levels, and team retrospectives.
• Ensure staff complete TISTA corporate training and VA TMS training, and that all staff are current on background investigation, PIV, and Rules of Behavior requirements.

Corporate Contribution and Thought Leadership:

• Serve as a corporate practitioner and coach for TISTA's SAFe Agile and DevSecOps delivery model.
• Act as an executive sponsor and customer-facing voice for TISTA's AI SDLC accelerator, providing product feedback, use case validation, and success stories to TISTA's innovation team.
• Contribute to TISTA's VA supply chain thought leadership through white papers, conference presentations, and industry engagements (for example, AFCEA, ACT-IAC, HIMSS) as approved.
• Support TISTA corporate initiatives, including process improvement, quality management system audits, CMMI or ISO assessments, and peer reviews for other programs.

Qualifications

• 12+ years of IT program/project management experience, including 5+ years managing large federal IT services contracts ($10M+ per year) as Program Manager.
• 5+ years leading Agile/SAFe DevSecOps delivery organizations of 100+ FTEs across multiple concurrent products.
• Demonstrated experience with VA OIT programs (VIP, PLM Playbook, VA PARS, TRM, ATO/A&A processes).
• Experience managing multi-vendor teaming arrangements and subcontractor performance.
• Experience delivering task orders with CLIN-based deliverables and QASP-driven performance management.

Technical Skills:

• Jira, GitHub, ServiceNow, SharePoint, MS Project
• SAFe PI Planning, Scrum of Scrums, ART coordination
• Integrated Master Schedule development and dependency management
• Risk/issue management and POA&M tracking

Preferred Qualifications:

• Prior experience supporting VHA Supply Chain/Logistics, IFCAP, AEMS/MERS, VALIP, Nuvolo/ServiceNow, or EHRM/FMBT integration programs.
• Familiarity with AI-assisted SDLC tooling and governance

Core Competencies:

• Executive Leadership and Accountability
• Strategic Thinking and Roadmap Governance
• Communication (written deliverables, executive briefings)
• Cross-Team Collaboration and Dependency Management
• Customer Focus (VA/VHA mission)
• Problem Solving and Risk Management
• Adaptability
• Financial and Contract Acumen

Physical Requirements:

• Ability to sit and work at a computer for extended periods.
• Ability to travel CONUS as required

Certifications:

• Required:
• PMP (Project Management Professional)
• SAFe Agilist (SA), SAFe Program Consultant (SPC), or equivalent SAFe certification
• Preferred:
• PgMP or PMI-ACP
• ITIL 4 Foundation
• CISSP or Security+ (understanding of ATO/RMF)

Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field.
• Master's degree preferred.

Work Environment:

• Primarily remote from TISTA facilities or approved remote locations with COR concurrence. Access to VA systems via GFE or VA-approved remote access (CAG/AVD). Work at Government sites may occasionally be required during non-business hours

Pay Range:

• The suggested pay for this position ranges from $180,546 to $210,875.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/