Venue Supervisor

Venue Supervisor - Food & Beverage Lead the team. Elevate the experience. Make every shift count. 🎰🍽️ Are you a hands-on leader who thrives in a fast-paced hospitality environment? Do you know what it takes to create an exceptional guest experience while keeping a team motivated, operations running smoothly, and standards consistently high? We’re looking for an experienced Venue Supervisor to join our Food & Beverage team at our casino property. This is a hands-on leadership role overseeing both Front of House and Back of House operations, where no two shifts are exactly alike. You’ll be the leader on the floor - coaching your team, solving problems, connecting with guests, and making sure every detail is executed to our high standards and in accordance with Company Policies, Procedures, and Gaming Regulations. ⭐ What You’ll Bring

• Proven restaurant or Food & Beverage supervisory experience
• Strong people-management and team-building skills
• Kitchen supervisory experience and a passion for operational excellence
• Experience with training, scheduling, coaching, performance management, and associate relations
• Knowledge of inventory management, ordering, and par levels
• A strong understanding of food safety, sanitation, and health & safety standards
• Ability to confidently handle guest concerns and turn challenges into positive experiences
• Knowledge of New York State alcohol regulations and Commercial Gaming Regulations
• A hands-on leadership style - you’re not afraid to jump in and work alongside your team when business gets busy
• Excellent communication, organization, and problem-solving skills

🎯 What You’ll Do As a Venue Supervisor, you’ll play a key role in the success of your assigned outlet. You’ll:

• Lead, train, schedule, coach, and develop Food & Beverage associates
• Oversee Front of House and Back of House operations during your assigned shift
• Monitor staffing levels and respond to call-ins and scheduling challenges
• Maintain inventory and par levels while minimizing waste and excess
• Be a visible presence on the floor during peak periods
• Build genuine guest relationships and resolve concerns quickly and professionally
• Ensure food quality, service, sanitation, and safety standards are consistently met
• Support hiring, performance evaluations, discipline, promotions, and other supervisory responsibilities
• Ensure compliance with all applicable Company Policies, Procedures, and Gaming Regulations
• Step into any role necessary to keep the operation running at its best

🕐 Schedule The typical shift is 1:30 PM–10:00 PM, but this is a dynamic casino environment, so open availability is required. 🎓 Qualifications

• High School Diploma or GED required
• Two- or four-year degree in Hospitality Management or a related field preferred
• Minimum 2 years of restaurant/Food & Beverage experience with supervisory experience
• Must be able to meet the physical requirements of the position, including standing and walking for extended periods and lifting/moving items as required

🎁 Why Join Our Team? We offer more than just a job - we offer opportunities to grow, build a career, and be part of an exciting hospitality environment.

Our benefits include:

• 👶 Employee daycare - open 7 days a week, 7 AM–11 PM, at great rates; subsidy may also be available
• 💰 Generous 401(k) - 100% vested from day one
• 🏥 Medical, Dental, Vision & Life Insurance available for full-time employees
• 🌴 Paid Time Off, Sick Time & Holiday Pay
• 🎓 Tuition Reimbursement for eligible employees
• 🏨 Employee discounts on hotels, restaurants, spa services, and more

If you’re ready to lead from the front, create memorable guest experiences, and take your Food & Beverage career to the next level, we want to meet you! 👉 Apply today and bring your leadership to the floor!