Revenue Operations Manager

About the role The Revenue Operations Manager owns everything that happens after a deal closes. You make sure campaigns launch on time, run as planned, and are set up to renew, and you make sure what each campaign teaches us shapes the next one. Sales owns the commercial relationship; you own delivery quality, O&O ad operations, buying, measurement, workflow, vendors and team capacity. Launch Point runs two sides of one revenue cycle. Presale support (Digital Strategist and Sales Enablement) helps Sales win the work. Post-sale delivery, which you lead, gets it done. Closed deals move between the two through a single documented handoff, and you are the person who accepts it. What you will own

• Team leadership. Lead the Campaign Coordinators and Media Operations Lead, with the two Ad Order Entry Specialists reporting through the Media Operations Lead. Set workload, priorities and standards.
• Handoff and kickoff. Accept closed-won handoffs, run internal kickoffs, and return incomplete submissions to Sales.
• Delivery workflow. Maintain delivery workflows, QA checklists and turnaround standards across digital, O&O and print.
• O&O ad operations. Own creative execution and standards for all O&O placements, including premium executions like Home Page Takeovers, and oversee seller submissions and changes. Work with product and technology teams to improve ad position performance, CTR and site speed.
• Vendors and partners. Manage managed-service vendors and partners, including terms and escalations.
• Media buying. Oversee buying across Google Ads, Meta, DV360, Basis and other DSPs, including programmatic and CTV. Set buying standards, review plans and optimizations, and step in hands-on on complex or high-value campaigns.
• Conversion tracking and attribution. Own conversion tracking setup and attribution across campaigns using Google Tag Manager and Google Analytics, connecting all media platforms (Meta, Basis, Reddit, Google Ads and others) and client CRM data so performance ties back to client goals and ROI.
• CRM integration and automation. Connect HubSpot with ad platforms, call tracking and client CRMs, and automate handoffs, status updates and reporting to reduce manual work.
• Book health. Monitor pacing, delivery issues, margin and client retention risk across all accounts.
• Reporting and insights. Work with Sales Enablement to keep post-sale data in HubSpot and client reporting dashboards accurate. Pair results with insights, open questions and recommended next steps, so each report gives Sales a reason to revisit client priorities and uncover new needs.
• Campaign learnings. Capture what worked across audiences, creative and channels, and make sure those learnings carry into the next campaign.
• Visibility. Report delivery health, staffing capacity and issues to the Director, and escalate systemic risks early.

What you will partner on

• Sales. Clean handoffs in, renewal and upsell conversations out. Sales owns the client relationship and commercial decisions; you bring the performance insights and recommendations that support those conversations.
• Digital Strategist. Making sure what was sold is what gets delivered, and turning campaign learnings into specific recommendations for the next plan and for broader client growth.
• Audience-based sponsorships. Help Sales and the Digital Strategist spot high-impact sponsorships that pair O&O assets with the full digital media platform, such as sports, holiday initiatives, music events and other major community moments.
• Product and technology. Ad position performance, page and ad load issues, and site changes that improve O&O delivery.
• Sales Enablement. HubSpot fields, the handoff checklist, and reporting templates.
• Agency. Coordination on accounts over $5,000 per month and other complex opportunities.

What you bring

• 8 or more years in agency operations, ad operations, account services or campaign delivery at an agency, media company or publisher.
• Two or more years leading people, including setting priorities and coaching.
• Hands-on buying experience in Google Ads, Meta and at least one DSP (Basis, DV360 or similar), plus working knowledge of O&O, programmatic, CTV, search and social delivery and managed-service relationships.
• O&O ad operations experience: creative specs, premium and takeover placements, ad server trafficking (GAM preferred), and working with product or development teams on ad load and site performance issues.
• Experience setting up conversion tracking and reporting on attribution with Google Tag Manager, Google Analytics, and CRM data, and explaining performance and ROI to clients.
• Experience integrating a CRM with ad platforms and other tools, and automating workflows and reporting.
• Process discipline: you build checklists and standards that hold up under volume.
• Comfort with pacing, budget and margin math, and with CRM reporting.
• Clear communication with sellers, clients, vendors and leadership, including turning performance data into practical recommendations.

Bonus points: HubSpot administration or integration experience; Google Ads, Google Analytics or Basis certifications; experience with sponsorships or event-driven media packages; print production exposure; experience building an operations function rather than inheriting one. Why Work at the Tampa Bay Times

• Be part of an organization committed to public service and journalistic excellence.
• Support a diverse workforce that includes newsroom, production and corporate teams.
• Work in a collaborative, mission-driven environment.
• Health coverage for you and your family through medical, dental and vision plans.
• 100% employer-paid short-term and long-term disability and basic life insurance.
• Supplemental life insurance and flexible spending account options.
• Tax-deferred savings plan for retirement.
• A generous PTO program and much more.

Equal Opportunity Employer The Tampa Bay Times is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.