Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
Senior Salesforce Developer
Zayo
Frankfort, KY
Zayo is seeking a highly skilled and experienced Senior Salesforce Developer to join our dynamic team. As a Senior Salesforce Developer, you will play a pivotal role in architecting,…
Added 2 mins ago
C
ServiceNow Integration / Data Architect
Cognizant
Frankfort, KY
- $100,000 to $117,000 USD / year
As an Integration / Data Architect, you will make an impact by designing how trusted data flows into the ServiceNow platform, so that our clients can rely on accurate records, clean…
Added 2 mins ago
C
ServiceNow AICT Solution Architect
Cognizant
Frankfort, KY
- $100,000 to $117,000 USD / year
As a ServiceNow AICT Solution Architect, you will make an impact by shaping how our clients govern, deploy, and scale AI on the ServiceNow platform through AI Control Tower (AICT). You will…
Added 10 mins ago
Specialized Business Intelligence Analytst
Memorial Hermann Health System
Houston, TX
Use scripting tools & ServiceNow functionality to create scripts and automate tasks
Added 11 mins ago
Configuration Analyst Sr Stf - E5
Lockheed Martin
Boulder, CO · Longmont, CO · Boulder · Longmont
Proficiency with Atlassian suite (Jira, Jira Service Management, ProForma, Confluence).• Familiarity with ITSM tools such as ServiceNow.
Added 34 mins ago
Senior SAP Programmer Analyst TRBK
ATB
AB, CA · ON, CA
As ATB’s next TRBK Senior Developer, you're a key technical leader responsible for the end-to-end design, development, and implementation of robust SAP ABAP solutions, with a focus on core…
Added 45 mins ago
Principal Engineer Software (Device Security - Generative AI Back End)
Palo Alto Networks, Inc.
CA
Integrate generative AI capabilities to automate routine coding tasks and improve developer productivity for SDLC.
Added 48 mins ago
Specialist II TIS Application Observability
Enbridge Inc.
Remote, United States
Experience with cloud platforms (Azure and/or AWS), Kubernetes, microservices, REST APIs, ServiceNow integrations, and modern DevOps practices.
Added 49 mins ago
TA
IT Business Analyst I-II
Texas A&M University - Corpus Christi
Corpus Christi, TX
- $4,166.67 to $5,214.42 USD / month
Added 1 hour ago
FA
IT Audit Manager, Corporate Technology & Cybersecurity - HYBRID
First American Title Insurance Co
CA
- $129,300 to $172,300 USD / year
…experience is valued. Familiarity with AuditBoard, Power BI, ServiceNow, Jira, or SailPoint is…
Added 1 hour ago
FA
Sr. IT Auditor, Corporate Technology & Cybersecurity - HYBRID
First American Title Insurance Co
CA
- $97,700 to $130,300 USD / year
Added 1 hour ago
Software Engineer III-ServiceNow
JPMC page
San Francisco, CA
As a Software Engineer III at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you serve as a seasoned member of an agile team to design and deliver…
Added 1 hour ago
Global Support Manager
Eurofins
Lancaster, PA
Working knowledge on ITSM (ServiceNow, BMC Helix) and ALM Tools (Azure DevOps)
Added 1 hour ago
Service Management Platform Engineer
Compeer Financial
Bloomington, IL · Lakeville, MN · Mankato, MN · Sun Prairie, WI · Prairie du Sac, WI
Minimum of four years of progressive experience in enterprise platform engineering, ServiceNow development or administration, workflow automation, application development, systems…
Added 1 hour ago
Insurance Client Coordinator
Compeer Financial
Rochester, MN
Added 1 hour ago
N
GTM Engineer (Founding)
Nango
San Francisco, CA
- $150,000 to $225,000 USD / year
Nango serves 700+ paying customers, including ServiceNow and Replit. We’re a YC-backed team of 20 from AWS, GitHub, Okta, Snyk, and other leading tech companies.
Added 1 hour ago
Senior Salesforce Developer
Zayo
Bismarck, ND
Zayo is seeking a highly skilled and experienced Senior Salesforce Developer to join our dynamic team. As a Senior Salesforce Developer, you will play a pivotal role in architecting,…
Added 1 hour ago
BN
Field Services Representative
Boldyn Networks US Operations LLC
Schenectady, NY
- $25 to $30 USD / hour
Experience managing workload with a ticketing system, including service orders and account information gathering. ServiceNow experience preferred.
Added 2 hours ago
Business Technology Operations Support Specialist
Samsara
San Francisco, CA
Experience with a ticketing system (Zendesk, ServiceNow, etc).
Added 2 hours ago
Principal Data & Applied Scientist - Ontologies & Semantics
SAP
Palo Alto, CA
…SAP, various external providers (such as Salesforce, Workday, ServiceNow), and MES/IoT systems into unified semantic…
Added 2 hours ago
Software Developer - ServiceNow CSM Lead
Crown Equipment Corporation
New Bremen, OH
ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator.
Added 2 hours ago
Software Engineering Manager 3 (Automation Delivery)
U.S. Bank
Cincinnati, OH
Experience integrating automation solutions with enterprise platforms such as ServiceNow, APIs, databases, and cloud services.
Added 2 hours ago
US Supply Chain_E2E Procurement_Sr Manager
EY
Columbus, OH · Cleveland, OH · Cincinnati, OH · Toledo, OH · Grandview Heights, OH · Akron, OH
Experience with platforms such as Zip, GEP, ServiceNow, SAP Ariba, Coupa or comparable solutions.
Added 2 hours ago
Software Engineer
Nationwide Mutual Insurance Company
Columbus, OH
…production fixes, and business reporting needs using Oracle, SQL Developer, PL/SQL, and stored procedures. Leverage ITSM Processes such as Incident Management, Defect Management, Problem…
Added 2 hours ago
Specialist, Cybersecurity Governance
Carnival Corporation
Miami, FL
Experience with GRC platforms such as LogicGate, Archer or ServiceNow IRM.

Timebox Pro

Desktop & Application Support Lead

atlanta, GA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of hands-on experience in desktop support, end-user computing, IT support, or application support.
Posting language: English
Posted: Oct 30, 2026

Original job description

About the Role

We are seeking a highly hands-on Desktop & Application Support Lead for a full-time position providing daily onsite technology support to business users in Atlanta and managing a team of 3–5 support professionals based in India.

The Lead will personally troubleshoot and resolve technical issues while coordinating team activities and working closely with business stakeholders. Strong, current technical skills, clear communication, and active involvement in day-to-day support are essential.

Key Responsibilities

Personally troubleshoot and resolve desktop, laptop, peripheral, operating-system, connectivity, and business-application issues.
Provide responsive onsite support to business users, understand their daily needs, and take ownership of issues through resolution.
Support Microsoft 365, Outlook, Teams, and other workplace and business applications.
Manage a 3–5 member support team in India, including work allocation, prioritization, coaching, escalations, and service-quality reviews.
Coordinate daily onsite and offshore activities, ensuring clear handoffs and appropriate overlap across time zones.
Manage incidents and service requests, maintain accurate ticket records, and meet agreed service levels.
Lead critical incident resolution and communicate business impact, progress, and next steps to stakeholders.
Collaborate with infrastructure teams, application owners, and vendors to resolve complex issues.
Support employee onboarding and offboarding, device provisioning, and access requests according to company policies.
Investigate recurring issues and implement improvements that reduce disruptions and repeat tickets.
Maintain troubleshooting guides, support procedures, and knowledge-base articles.
Monitor ticket backlogs, service performance, and user satisfaction.

Required Qualifications

5+ years of hands-on experience in desktop support, end-user computing, IT support, or application support.
Demonstrated ability to lead a small support team while remaining actively involved in technical troubleshooting and daily ticket resolution.
Experience coordinating with offshore teams, preferably in India.
Strong troubleshooting skills with Windows desktops and laptops, Microsoft 365, and common enterprise applications.
Working knowledge of Active Directory / Microsoft Entra ID, user access management, and endpoint support.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience with ServiceNow, Jira Service Management, or a comparable ticketing platform.
Ability to investigate application issues, document reproducible steps, and collaborate with technical teams on resolution.
Strong communication, customer-service, organizational, and business stakeholder-management skills.
Ability to work onsite in Atlanta five days per week and coordinate daily with the team in India.

Preferred Qualifications

Experience supporting business-critical enterprise applications.
Familiarity with Microsoft Intune, SCCM, or comparable endpoint-management tools.
Basic PowerShell scripting or support-task automation experience.
Familiarity with ITIL incident, problem, and change-management practices.
Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft certifications.

Compensation & Benefits

We offer a competitive salary based on experience and qualifications, along with an attractive benefits package designed to support employee well-being and long-term financial security. The role also offers opportunities for professional development, leadership growth, and long-term career advancement.

Specific compensation and benefits details will be discussed during the hiring process.

Work Authorization

Candidates must be authorized to work in the United States. U.S. citizens, permanent residents, and qualified H-1B candidates are welcome to apply. Any required sponsorship or transfer arrangements will be evaluated individually.

Apply About employer

Report this job