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HT
Sr. Director Strategic Account, Semiconductor
Honeywell Technologies
Providence, RI
- $238,000 to $297,000 USD / year
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety.…
Added 1 min ago
AA
Business Development Manager
Apera AI Inc
MI
- $90,000 to $110,000 USD / year
…packaging, and assembly are now open to fast, precise, and reliable automation. We work with the world's leading automotive OEMs and Tier 1…
Added 3 mins ago
TT
Technical Product Manager
True Talent Solutions Partners
New York, NY
- $175,000 to $275,000 USD / year
- Understanding of software development lifecycle automation and agent infrastructure.
Added 3 mins ago
UG
Associate Director, Strategic Analytics and Applied AI - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
…performance measurement, advanced analytics, applied AI, and workflow automation. The Associate Director will shape analytical approaches, lead workstreams, establish reusable technical and…
Added 3 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
Experience in DevOps Automation tools (Oozie, Python, etc.)
Added 4 mins ago
CI
Automation Machine Tool Electrician- 2nd & 3rd Shift
Caterpillar, Inc.
KY
- $38.52 to $49.03 USD / hour
Automation Machine Tool Electrician – $5,000 Sign On Bonus
Added 4 mins ago
Medical Support Assistant
Veterans Affairs, Veterans Health Administration
Berea, KY
Added 4 mins ago
Senior Release Infrastructure Architect
NVIDIA Corporation
CA · Santa Clara, CA · Santa Clara
Strong API development field, with experience in REST contracts, versioning, and automation-friendly interfaces.
Added 4 mins ago
Senior Software Developer Test and Automation
NVIDIA Corporation
CA · Santa Clara, CA · Santa Clara
Move the needle in testing NVIDIA's embedded software! As a highly skilled and motivated senior software developer you will push the boundaries for testing and automation. This role offers…
Added 4 mins ago
Senior Technical Program Manager - GPU Software
NVIDIA Corporation
CA · WA · Santa Clara, CA · Redmond, WA · Seattle, WA · Santa Clara · Redmond · Seattle
Experience with software productivity tools and process automation
Added 4 mins ago
Senior System Software Engineer, NVLink Fusion
NVIDIA Corporation
CA · MA · Santa Clara, CA · Westford, MA · Santa Clara · Westford
Develop unit, integration, and system-level tests, diagnostics, and automation across pre-silicon and post-silicon environments.
Added 4 mins ago
Senior Technical Program Manager - GPU Software
NVIDIA Corporation
CA · WA · Santa Clara, CA · Redmond, WA · Seattle, WA · Santa Clara · Redmond · Seattle
Experience with software productivity tools and process automation
Added 4 mins ago
Senior Software Engineer, Cloud Platform
NVIDIA Corporation
Remote, United States
Building network and systems automation software for managing a multi-tenant cloud infrastructure
Added 4 mins ago
Senior Software Engineer, NVIDIA Kubernetes
NVIDIA Corporation
Remote, United States
Experience in automation using tools like Ansible and Terraform, along with experience establishing and managing CI/CD systems.
Added 4 mins ago
O
Oracle NetSuite - Account Executive - Enterprise (North America) - Software vertical
Oracle
Frankfort, KY
- $47.98 to $80.29 USD / hour
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over…
Added 5 mins ago
Manager Advanced Analytics 2
Baylor Scott & White Health
Frankfort, KY
Drive process improvements, automation initiatives, and self-service analytics capabilities to increase efficiency and user adoption.
Added 5 mins ago
Software Engineer, Systems ML
Meta
Frankfort, KY
Track record of applying AI tools and automation to redesign engineering workflows, with demonstrated efficiency or quality improvements at organizational scale
Added 5 mins ago
Associate VP, IT Procurement & Supplier Management
Humana
Frankfort, KY
Use intake, orchestration, analytics and automation to improve transparency, data quality and cross-functional coordination.
Added 5 mins ago
Senior Manager Network Planning
Lumen
Frankfort, KY
Added 5 mins ago
Market Finance Lead
Humana
Frankfort, KY
Identify opportunities to improve efficiency, accuracy, and scalability through reporting automation, process standardization, and enhanced analytical tools.
Added 5 mins ago
Director, Data Quality & Integrity (Provider Network Operations)
Humana
Frankfort, KY
Partner with Technology teams to implement tools that enhance automation, monitoring, and data governance.
Added 5 mins ago
Tester (Remote)
GovCIO
Frankfort, KY
…reports what is covered and what is not. The role is hands-on, automation-first, and deadline-driven. Story testing starts and finishes inside the sprint; the SDET also creates the longer…
Added 5 mins ago
O
Senior Director, Data Systems Software Engineering
Oracle
Frankfort, KY
- $193,600 to $414,400 USD / year
…development and drive improvements, and set direction to ensure automation, testing, and debugging of systems to ensure service and product availability, health, support, and…
Added 5 mins ago
AT
Principal Software Engineer - (Reston or Cambridge)
Akamai Technologies, Inc.
Frankfort, KY
- $169,300 to $304,700 USD / year
…Engineering principles to ensure web applications, APIs, and automation platforms excel in reliability. Additionally, you will build specialty tooling to maintain our globally distributed…
Added 5 mins ago
HT
Sr. Director Strategic Account, Semiconductor
Honeywell Technologies
Frankfort, KY
- $238,000 to $297,000 USD / year
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety.…

Timebox Pro

Desktop & Application Support Lead

atlanta, GA, United States

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Job details

Experience: 5+ years of hands-on experience in desktop support, end-user computing, IT support, or application support.
Posting language: English
Posted: Oct 30, 2026

Original job description

About the Role

We are seeking a highly hands-on Desktop & Application Support Lead for a full-time position providing daily onsite technology support to business users in Atlanta and managing a team of 3–5 support professionals based in India.

The Lead will personally troubleshoot and resolve technical issues while coordinating team activities and working closely with business stakeholders. Strong, current technical skills, clear communication, and active involvement in day-to-day support are essential.

Key Responsibilities

Personally troubleshoot and resolve desktop, laptop, peripheral, operating-system, connectivity, and business-application issues.
Provide responsive onsite support to business users, understand their daily needs, and take ownership of issues through resolution.
Support Microsoft 365, Outlook, Teams, and other workplace and business applications.
Manage a 3–5 member support team in India, including work allocation, prioritization, coaching, escalations, and service-quality reviews.
Coordinate daily onsite and offshore activities, ensuring clear handoffs and appropriate overlap across time zones.
Manage incidents and service requests, maintain accurate ticket records, and meet agreed service levels.
Lead critical incident resolution and communicate business impact, progress, and next steps to stakeholders.
Collaborate with infrastructure teams, application owners, and vendors to resolve complex issues.
Support employee onboarding and offboarding, device provisioning, and access requests according to company policies.
Investigate recurring issues and implement improvements that reduce disruptions and repeat tickets.
Maintain troubleshooting guides, support procedures, and knowledge-base articles.
Monitor ticket backlogs, service performance, and user satisfaction.

Required Qualifications

5+ years of hands-on experience in desktop support, end-user computing, IT support, or application support.
Demonstrated ability to lead a small support team while remaining actively involved in technical troubleshooting and daily ticket resolution.
Experience coordinating with offshore teams, preferably in India.
Strong troubleshooting skills with Windows desktops and laptops, Microsoft 365, and common enterprise applications.
Working knowledge of Active Directory / Microsoft Entra ID, user access management, and endpoint support.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience with ServiceNow, Jira Service Management, or a comparable ticketing platform.
Ability to investigate application issues, document reproducible steps, and collaborate with technical teams on resolution.
Strong communication, customer-service, organizational, and business stakeholder-management skills.
Ability to work onsite in Atlanta five days per week and coordinate daily with the team in India.

Preferred Qualifications

Experience supporting business-critical enterprise applications.
Familiarity with Microsoft Intune, SCCM, or comparable endpoint-management tools.
Basic PowerShell scripting or support-task automation experience.
Familiarity with ITIL incident, problem, and change-management practices.
Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft certifications.

Compensation & Benefits

We offer a competitive salary based on experience and qualifications, along with an attractive benefits package designed to support employee well-being and long-term financial security. The role also offers opportunities for professional development, leadership growth, and long-term career advancement.

Specific compensation and benefits details will be discussed during the hiring process.

Work Authorization

Candidates must be authorized to work in the United States. U.S. citizens, permanent residents, and qualified H-1B candidates are welcome to apply. Any required sponsorship or transfer arrangements will be evaluated individually.

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