BDC Manager - Gladstone Mitsubishi

Gladstone Mitsubishi | A subsidiary of Time Auto Group

Gladstone Mitsubishi is looking for an enthusiastic and customer‑focused BDC Manager to join our growing team! In this role, you’ll be the first point of contact for many of our customers - building relationships, responding to inquiries, and supporting the BDC team and store with volume and store growth. It is TIME to love where you work - and we’re excited to welcome someone who thrives on communication, organization, and helping customers take the next step in their vehicle search.

Time Auto Group is recognized as Oregon's Top 10 Best Places to Work 2026

Our mission is to provide a fun, positive, healthy, and ethical workplace while supporting both employees and managers. We value strong communication, collaboration, and work/life balance across every department.

Why our BDC Managers enjoy working here:

• Organized call flow with clear expectations and support.
• A team‑driven environment that values communication and follow‑up.
• Training that builds confidence in product knowledge and sales processes.
• A culture built on integrity, respect, and doing the right thing.

Schedule: 9am to 7pm

Compensation: Salary + Commission

What You Will Do:

BDC Managers play a key role in driving customer engagement and sales momentum. Responsibilities include, but are not limited to:

• Lead and manage all daily activities of the BDC team.
• Train, coach, develop, and evaluate BDC representatives.
• Handle all guest vehicle inquiries with a focus on 100% guest satisfaction.
• Ensure timely responses to all inbound calls, internet leads, emails, text messages, and other communication channels as directed by management and/or procedures.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
• Oversee follow-up process for dealership leads, manufacturer manifests, equity opportunities, and other marketing campaigns.
• Monitor appointment setting activities and work with sales team to maximize show and close rates.
• Review and maintain CRM data integrity, ensuring all information is accurately documented.
• Work closely with dealership leadership to develop and execute sales and marketing initiatives.
• Generate and analyze reports as requested.
• Communicate with the dealership management or front-line employees on behalf of our guests; deliver messages to other departments when needed.
• Complete Sales Consultant responsibilities as needed/requested.
• Other duties as assigned.

Qualifications

• 5 years recent experience as a BDC Representative or related position required.
• Software Experience with Dealer Track DMS, Cox Automotive products, Vintel, Cudl
• Valid driver's license and clean driving record.
• Available to work flexible hours and weekends.
• Proficient finance knowledge, documentation skills, phone etiquette, effective scheduling.
• Self-starter mentality and ambitious spirit preferred.
• Ready to waste no time on learning new product ins and outs, eager to improve.
• Phenomenal communication skills with customers and team members.
• Professional, well-groomed personal appearance.

What's in it for you

• Medical, Dental, and Vision eligible 1st of the month after 30 days of employment.
• 401k eligible after 90 days of employment.
• Employee Assistance Programs.
• Paid Holidays (7, plus Veterans Day for eligible Veterans).
• Paid Vacation (40 hours at 1 year, tier levels with tenure).
• Career Development Coaching.
• Career advancement and training programs.
• Positive and Supportive Culture that values Employee Empowerment, Community, Communication, Recognition & Respect.
• Professional, Safe, and clean work environment.
• Employee discounts on Parts, Service and Vehicles.

This position does has supervisory responsibilities.

Our team is dedicated to helping one another just as much as we are passionate about helping clients! Our managers work just as hard as our employees, our playing field is even and supportive. Our motto is "Always do the right thing." If you are that qualified individual and are seeking an employer who supports your personal and professional goals, we just may have the position that only you can fill!

Pre-employment screening includes background check and drug test. (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.