Shift Lead

Key Responsibilities

1. Team Leadership

• Lead and supervise team members during the shift
• Assign positions and tasks to staff
• Coach and support team members to follow brand standards
• Assist with training new employees
• Maintain a positive and productive team environment

2. Guest Experience

• Ensure fast, friendly, and accurate service for every guest
• Resolve guest complaints professionally
• Maintain drive-thru and front counter efficiency
• Promote upselling and suggestive selling

3. Operations Management

• Manage shift operations including front counter, drive-thru, and kitchen
• Ensure food quality and product consistency
• Monitor productivity and workflow during the shift
• Complete opening and closing procedures

4. Food Safety & Cleanliness

• Ensure compliance with food safety and sanitation standards
• Monitor product freshness and food handling
• Maintain cleanliness of dining room, kitchen, and restrooms
• Ensure team members follow health and safety policies

5. Cash & Inventory Control

• Manage cash registers and count drawers
• Verify deposits and cash handling procedures
• Ensure adequate stock levels during the shift
• Monitor waste and report inventory issues

6. Administrative Tasks

• Complete shift reports and checklists
• Coordinate employee breaks and staffing coverage
• Communicate shift performance and issues to management

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.