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Added 4 mins ago
Product Design Engineering Program Manager
Apple
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As a Product Design Engineering Program Manager you will be a part of the team responsible for the technical management of the development and implementation process for the mechanical…
Added 4 mins ago
Archer IRM Developer / Administrator
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Project Manager, AI Seller Experience
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Marketing Manager - Strategy, Planning and Operations
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Archer IRM Developer / Administrator
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Helena, MT
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Media and Social Marketing Manager Lead
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Added 31 mins ago
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Macy's
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Employee Assistance Program with mental health counseling and legal/financial advice
Added 49 mins ago
Marketing Manager - Strategy, Planning and Operations
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Remote, United States
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Added 1 hour ago
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Remote, United States
The Curriculum Product Program Manager leads end-to-end delivery of complex curriculum and content-development initiatives. Working across Product, Curriculum, Content, Operations,…
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Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
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Added 1 hour ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Tempe, AZ
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tucson, AZ
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Project Manager, AI Seller Experience
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RTP, NC
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Added 1 hour ago
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Sr Mgr HS Success and Teacher Development
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Remote, United States
- $85,000 to $92,000 USD / year
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Added 1 hour ago
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Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…is a senior leadership opportunity to drive enterprise-wide digital transformation within a complex, highly regulated healthcare…
Added 1 hour ago
Personal Banker
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AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Teller
PNC Bank NA
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…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 hour ago
Branch Banker (MLO)
PNC Bank NA
CA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Global Engineering Manager - Germ Protection
Reckitt
Belle Mead, NJ
The Global Engineering Manager will own the technology roadmap for Germ Protection manufacturing and serve as the global subject matter expert for category-specific processes and equipment…
Added 2 hours ago
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Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…AI-assisted workflows with accountable human review. As a Content Program Manager - Commercial Knowledge, you will deepen expertise in enterprise support scenarios, quality controls,…
Added 2 hours ago
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Content Program Manager - Customer Knowledge Experience
Microsoft
United States
- $142,800 to $304,200 USD / year
…across human and AI-assisted support experiences. As a Content Program Manager - Customer Knowledge Experience, you will lead people and programs that improve customer-facing content,…
Added 2 hours ago
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Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
…insights into better products, knowledge and experiences. As a Digital Community Support Manager, you will lead a multidisciplinary team across Community, social support, creative media and…
Added 2 hours ago
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Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Define and track audience engagement metrics, including audience growth, repeat engagement, relationship development, digital engagement, advocacy, and pipeline influence, to evaluate…
Added 2 hours ago
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Content Program Manager - Consumer Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…discipline and AI fluency to trusted customer guidance. As a Content Program Manager - Consumer Knowledge, you will build expertise in support scenarios, content measurement and emerging…

TIAA

Wealth Support Team Manager

Dallas, TX, United States

$71,700 to $114,000 USD / year

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Job details

Pay: $71,700 to $114,000 USD / year
Posting language: English
Posted: Oct 27, 2026

Original job description

Hybrid Flex

Dallas, TX, USA

Full time

R261000248

The Customer Service Manager, Licensed oversees that customer questions are answered in an efficient and effective approach. As a licensed professional, this job supervises a team of Customer Service professionals and ensures that customers who call with questions or issues receive superior customer service. This job also interacts with customers by providing hands on support for escalated issues.

Key Responsibilities and Duties

Maintains customer satisfaction through the management and development of Customer Service professionals.
Interacts with customers regarding escalated issues on a daily basis, responding to their questions and guiding them to the appropriate service.
Reviews customer complaints and Customer Service metrics to identify ways to improve quality of service.
Plans and schedules levels of support to ensure proper advancement of customer queries that require knowledge that is more advanced.
Assists in the development of strategic Customer Service and technical support initiatives.
Sets goals and objectives for team members for achievement of Customer Service operational results.
Ensures Customer Service policies, practices and procedures are understood and followed by direct reports.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 26 or 24

Licenses and Certifications

Life and Health Insurance License (Resident State) - Multiple Issuers required
Additional non-resident licenses may be needed preferred
FINRA Series 63 is preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

8PL

Required Skills:

Must have Series 6 or 7; Series 63 ; Series 26 or 24 and Life and Health Insurance (Resident State)
Experience in managing associates and exceptional leadership skills

Preferred Skills:

Demonstrated ability to excel in a fast paced, multi-functional, dynamic, client centric work environment
Ability to multitask in a fast paced high intensity environment while managing time and case work simultaneously
Proven organizational and analytical skills with high attention to detail
Excellent verbal and written communication skills
Bachelor’s degree preferred

Related Skills

Adaptability, Automation, Communication, Continuous Improvement Mindset, Critical Thinking, Customer Engagement, Digital Savviness, Problem Solving, TIAA Products/Services Acumen

Anticipated Posting End Date:

2026-11-03

Base Pay Range: $71,700/yr - $114,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page (https://careers.tiaa.org/) , and you can read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)

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