Wealth Advice & Experiences, Product Management

Experience Product Management Sr Group Leader The Experience Product Manager (XPM) defines and implements solutions for key experiences and channels within specific client journeys. Leveraging knowledge of both product and customer to deliver customer-centric experiences that will delight our clients while delivering breakthrough business results.

Key Responsibilities and Duties

• This role is responsible for translating the product vision into a concrete roadmap to ensure alignment with business goals and user needs.
• Works with Cross Functional teams to prioritize features and to ensure that the product meets both business and user needs.
• Conducts user research to understand user needs, behaviors, and preferences, and use this knowledge to inform product decisions.
• Define and track key metrics to measure the success of the product and identify areas for improvement.
• Proficient at Executive Storytelling across various levels of leadership.
• Leverages & Integrates AI and innovative technologies to drive efficiencies at work and build optimal customer experiences.
• Develops business Cases for new features as required.

Demonstrates ability to apply understanding of concepts in complex situations at mastery level, serving as a key resource in providing advice, leadership, coaching and mentoring to others in the following:

• Knowledge and skills related to the primary area of expertise
• Business acumen and financial management skills
• Ability to build and maintain effective relationships with stakeholders
• Strategic planning and execution skills
• Leadership, vision, and decision-making skills
• Communication, negotiation, and presentation skills
• Individual will be responsible for managing managers

Roles at this level should be managing People Leaders and have a span of control of 3-7 full-time employee direct reports. Primary focus is on day-to-day operational execution through direct reports, with occasional contribution to broader planning within an area of expertise. Manages groups and makes decisions on complex managerial issues. Focuses on maintenance and implementation of policies and procedures. Manages the performance of direct reports through regular, timely feedback as well as the formal performance review process to ensure the delivery of projects and engagement, motivation and development of the team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level 10PL

Related Skills

Analytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story Telling

Anticipated Posting End Date:

Base Pay Range: $182,000/yr - $230,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.