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Added 1 min ago
Retail Sales Supervisor
Staples
Barnstable, MA
Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout…
Added 1 min ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
South Attleboro, MA
- $22 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 1 min ago
Registered Nurse - Interventional Radiology
Veterans Affairs, Veterans Health Administration
West Roxbury, MA
Added 1 min ago
Registered Nurse (Community Living Center)
Veterans Affairs, Veterans Health Administration
Leeds, MA
Added 1 min ago
Chaplain (Fee Basis)
Veterans Affairs, Veterans Health Administration
Leeds, MA
Added 1 min ago
SR SOUS CHEF - Delta One Premium Lounge - Boston Logan International Airport
Compass Group, North America
EAST BOSTON, MA
As the Senior Sous Chef , you will partner closely with the Executive Chef to oversee daily culinary operations, execute innovative menus, maintain exceptional food quality standards, and…
Added 1 min ago
SOUS CHEF- RAYNHAM, MA
Compass Group, North America
Raynham, MA
High volume, complex foodservice operations experience - highly desirable
Added 1 min ago
Data Warehouse Analyst
State of Massachusetts
Quincy, MA
Added 1 min ago
B
Retail Front End Supervisor - Full-Time
Burlington
Somerville, MA
- $17 to $19 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 1 min ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Somerville, MA
- $17 to $19 USD / hour
- Full-time
…Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and…
Added 1 min ago
Certified Medical Assistant - MOHS, 8 hours/week, day shift
Beth Israel Lahey Health
Beverly, MA
Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in Collaboration with the Associate Chief of Ambulatory Nursing…
Added 1 min ago
Registered Nurse (CLC)
Veterans Affairs, Veterans Health Administration
Bedford, MA
Added 1 min ago
Registered Nurse (Mental Health, Inpatient)
Veterans Affairs, Veterans Health Administration
Bedford, MA
Added 1 min ago
Program Security Representative (PSR) I
General Dynamics Information Technology
Bedford, MA
Assist in developing and executing approved policies and procedures for safeguarding Special Access Program (SAP), Sensitive Compartmented Information (SCI) and collateral data in support…
Added 1 min ago
Program Security Representative (PSR) I
General Dynamics Information Technology
Bedford, MA
Assist in developing and executing approved policies and procedures for safeguarding Special Access Program (SAP), Sensitive Compartmented Information (SCI) and collateral data in support…
Added 1 min ago
Contamination Specialist
Celgard, LLC
Charlotte, NC
Create and implement contamination protocol as required by the plant and/or customer and collaborate with the Concord plant to align the contamination program and actions.
Added 1 min ago
Inpatient Mental Health Registered Nurse-Unit 24B
Veterans Affairs, Veterans Health Administration
Brockton, MA
Added 1 min ago
Assistant Nurse Manager (Vascular Access & Transport Team)
Veterans Affairs, Veterans Health Administration
Brockton, MA
Added 1 min ago
Inpatient Mental Health Registered Nurse-Unit 23B
Veterans Affairs, Veterans Health Administration
Brockton, MA
Added 1 min ago
November Merchant Academy - USR Merchandise Specialist
Staples
Framingham, MA
…including Merchandising, Marketing, Inventory Planning, Store Operations, eCommerce, and Stores, to name a…
Added 1 min ago
CG
FOOD SERVICE UTILITY (FULL TIME AND PART TIME)
Compass Group, North America
Marlborough, MA
- $17 to $19 USD / hour
- Full-time
- Part-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 1 min ago
CG
SOUS CHEF (FULL TIME)
Compass Group, North America
BURLINGTON, MA
- $24 to $26 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 1 min ago
TEMPORARY FACILITIES COORDINATOR
Compass Group, North America
BURLINGTON, MA
Assists with the oversight of subcontractor management of cleaning, light maintenance, pest control, waste management, security, landscaping, snow removal, and mailroom operations.
Added 1 min ago
Senior Manager, Executive Office Operations
Blue Cross Blue Shield of Massachusetts
Boston, MA
10+ years of progressive leadership experience in executive operations, corporate strategy, or complex program management supporting C-suite executives in a large organization.
Added 1 min ago
E
Event Technical Lead, Audio Visual - Fairmont Copley Plaza, Boston
Encore
Boston, MA
- $18.77 to $24.4 USD / hour
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…

TIAA

Sr Service Coordinator

Dallas, TX, United States
Charlotte, NC, United States

$23.89 to $31.88 USD / hour

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Job details

Pay: $23.89 to $31.88 USD / hour
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Senior Service Coordinator job uses knowledge of replacement transactions to conduct reviews and potentially remediate enrollments for all jurisdictions. This position requires a high level of accuracy, collaboration with sales and operations, and occasional interaction with clients and agents.

Key Responsibilities and Duties

Assist team manager with work distribution, monitoring queues, and ensuring team is positioned to meet service level agreements (SLAs).
Provide day-to-day support for registered representatives.
Assist team manager with report creation and distribution for team productivity and quality.
Primary point of contact for remediation questions and process, and Internal Audit requests.
Assist new team members on all aspects of team procedures.
Provide User Acceptance Testing (UAT) for new processes and procedures as required.
Perform quality control (QC) on peers work and provide constructive feedback.
Utilize Unified Workflow (UW), Unified Desktop (UD), and Case Manager to route and review work.
Ensure all regulatory requirements are met, including compliance with responding to alternate carriers and preparing client notifications within regulatory timeframes.
Recommend technology and process advancements that increase effectiveness and efficiency.

Educational Requirements

High School Preferred

Work Experience

No Experience Required; 2+ Years Preferred

FINRA Registrations

SRC Indicator: NRF

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 3IC

Preferred Skills:

Experience supporting a team manager with work distribution, queue monitoring, and SLA attainment
Proficiency with Unified Workflow (UW), Unified Desktop (UD), and Case Manager
Knowledge of regulatory requirements, including alternate carrier responses and client notifications within regulatory timeframes
Experience performing quality control reviews and providing constructive feedback
Experience conducting User Acceptance Testing (UAT) and onboarding new team members
Background in quality and process improvement, with the ability to recommend technology and process enhancements

Related Skills

Business Acumen, Business Process Improvement, Business Process Understanding, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Anticipated Posting End Date:

2026-11-13

Base Pay Range: $23.89/hr - $31.88/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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More about this job

Skills

Auditing
Quality control
Give constructive feedback
Workflow
Regulatory compliance
Onboarding
Process improvement
Business processes
Communication skills
Risk management
Sales

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