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Community Services Representative (District 2)
City of Wichita
Wichita, KS
- $50,778 to $90,287 USD / year
…Services Representative (CSR) for District 2. Based in the City Manager’s Office, this position connects residents, neighborhoods, and community organizations with City services and…
Added 1 min ago
Marketing Program Manager (Events)
Insight Global
Boxborough, MA
Insight Global is looking for an Event Content Program Manager for one of our large enterprise technology clients. This person will manage the content and communications that support…
Added 1 min ago
Registered Nurse - Interventional Radiology
Veterans Affairs, Veterans Health Administration
West Roxbury, MA
Added 1 min ago
DA
Assistant Program Manager - East Meadow
Devereux Advanced Behavioral Health
Rutland, MA
- $23.47 to $27.76 USD / hour
Collaborate with the Program Manager/Director to create program vision and a positive working environment.
Added 1 min ago
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Digital Solutions Delivery Manager
Saint-Gobain
NORTHBORO, MA
- $102,000 to $158,000 USD / year
The Digital Solutions Delivery Manager will lead the delivery of digital applications and technical implementations within the R&D organization and CertainTeed Business Units turning…
Added 1 min ago
HI
Receptionist
Hub International
East Longmeadow, MA
- $19.54 to $23 USD / hour
…us, and equally for the people who make that possible every…
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Fire Sprinkler Assistant Project Manager
Impact Fire
MA · Southborough, MA
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and…
Added 1 min ago
Rooming Team Nurse Middleboro Primary Care
Beth Israel Lahey Health
MIDDLEBORO, MA
Reporting directly to the Practice Manager and Senior Director of Nursing, the Team Nurse RN position is responsible for performing the duties of a RN in an outpatient primary care or…
Added 1 min ago
Clinical Regulatory Compliance Manager
Dana-Farber Cancer Institute
BROOKLINE, MA
The Regulatory Compliance Manager at Dana-Farber is responsible for coordinating and leading regulatory compliance activities across all sites. This role is crucial in managing…
Added 1 min ago
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Project Manager
Citizens
Westwood, MA
- $92,000 to $127,000 USD / year
This Project Manager will play a key role within the NEXT PMO, partnering closely with the Head of NEXT PMO to translate strategy into disciplined execution. You’ll help build and evolve…
Added 1 min ago
Team Nurse Quincy Square Family Medicine
Beth Israel Lahey Health
Quincy, MA
Reporting directly to the Practice Manager and Senior Director of Nursing, the Team Nurse RN position is responsible for performing the duties of a RN in an outpatient primary care or…
Added 1 min ago
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Retail Front End Supervisor - Full-Time
Burlington
Somerville, MA
- $17 to $19 USD / hour
- Full-time
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive…
Added 1 min ago
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General Manager 4 - Food
Sodexo
SOMERVILLE, MA
- $89,250 to $115,500 USD / year
Lead a vibrant operation featuring a café, coffee bar, catering program, and micro-market. Bring your passion for restaurant-quality food, exceptional service, and high-end catering…
Added 1 min ago
Certified Medical Assistant - MOHS, 8 hours/week, day shift
Beth Israel Lahey Health
Beverly, MA
Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in Collaboration with the Associate Chief of Ambulatory Nursing…
Added 1 min ago
Sr. Global Category Manager - Sensors and Pneumatics, Electromechanical Strategic Sourcing Team
Amazon
North Reading, MA · N Reading, MA
The Strategic Sourcing team is seeking an experienced Sr. Global Category Manager for Sensors and Pneumatics (Robotics Applications) with a strong technical background in sensor…
Added 1 min ago
Business Development Manager, SMS
Celgard, LLC
Charlotte, NC
The Manager, Business Development Specialty Membrane Solutions (SMS), will have direct management responsibilities for delivering on Celgard’s growth initiatives and sales efforts for all…
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Territory Manager
Vestis Services
Lawrence, MA
Manages day to day activities of customer service program(s) for the territory
Added 1 min ago
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Pharmacist- Sign-on bonus & relocation available
Walgreens
Brockton, MA
- $67.05 to $90.55 USD / hour
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Added 1 min ago
Assistant Nurse Manager (Vascular Access & Transport Team)
Veterans Affairs, Veterans Health Administration
Brockton, MA
Added 1 min ago
GH
Clinical Operations Area Director
Genesis Healthcare
Lowell, MA
- $120,000 to $130,000 USD / year
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 1 min ago
FM
Sr QMSR Manager
Fresenius Medical Care
Waltham, MA
- $122,000 to $205,000 USD / year
…to goals, mission, and objectives for applicable department/program. Develops and distributes metrics to support the…
Added 1 min ago
Experienced Registered Nurse, Neurosciences Progressive Care Unit, 36hrs, Day/Night Rotation
Beth Israel Lahey Health
Burlington, MA
Under the general supervision of the Nurse Manager/Assistant Nurse Manager/Tertiary Team Leader, the Registered Nurse practices within the Lahey Clinic Professional Practice Model, MA Nurse…
Added 1 min ago
EC
Licensed Practical Nurse LPN Clinical Coordinator
Elara Caring
Worcester, MA
- $35 to $39 USD / hour
…to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right…
Added 1 min ago
AR Operations Manager
Dynatrace
Boston, MA
At Dynatrace, we deliver answers and intelligent automation from data at scale. As an Analyst Relations Operations Manager, you will play a critical role in supporting and executing our…
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Senior Manager, Executive Office Operations
Blue Cross Blue Shield of Massachusetts
Boston, MA
The Senior Manager will provide high-level strategic, administrative, and operational leadership to ensure the seamless functioning of the Executive Office. Reporting directly to the Vice…

TIAA

Sr Service Coordinator

Dallas, TX, United States
Charlotte, NC, United States

$23.89 to $31.88 USD / hour

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Job details

Pay: $23.89 to $31.88 USD / hour
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Senior Service Coordinator job uses knowledge of replacement transactions to conduct reviews and potentially remediate enrollments for all jurisdictions. This position requires a high level of accuracy, collaboration with sales and operations, and occasional interaction with clients and agents.

Key Responsibilities and Duties

Assist team manager with work distribution, monitoring queues, and ensuring team is positioned to meet service level agreements (SLAs).
Provide day-to-day support for registered representatives.
Assist team manager with report creation and distribution for team productivity and quality.
Primary point of contact for remediation questions and process, and Internal Audit requests.
Assist new team members on all aspects of team procedures.
Provide User Acceptance Testing (UAT) for new processes and procedures as required.
Perform quality control (QC) on peers work and provide constructive feedback.
Utilize Unified Workflow (UW), Unified Desktop (UD), and Case Manager to route and review work.
Ensure all regulatory requirements are met, including compliance with responding to alternate carriers and preparing client notifications within regulatory timeframes.
Recommend technology and process advancements that increase effectiveness and efficiency.

Educational Requirements

High School Preferred

Work Experience

No Experience Required; 2+ Years Preferred

FINRA Registrations

SRC Indicator: NRF

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 3IC

Preferred Skills:

Experience supporting a team manager with work distribution, queue monitoring, and SLA attainment
Proficiency with Unified Workflow (UW), Unified Desktop (UD), and Case Manager
Knowledge of regulatory requirements, including alternate carrier responses and client notifications within regulatory timeframes
Experience performing quality control reviews and providing constructive feedback
Experience conducting User Acceptance Testing (UAT) and onboarding new team members
Background in quality and process improvement, with the ability to recommend technology and process enhancements

Related Skills

Business Acumen, Business Process Improvement, Business Process Understanding, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Anticipated Posting End Date:

2026-11-13

Base Pay Range: $23.89/hr - $31.88/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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More about this job

Skills

Auditing
Quality control
Give constructive feedback
Workflow
Regulatory compliance
Onboarding
Process improvement
Business processes
Communication skills
Risk management
Sales

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