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Senior Security Software Engineer/Developer
About Us
United States
…software-driven architectures, Vecima’s platforms simplify operations, accelerate innovation, and enable the reliable, high-performance networks that connect homes, businesses, and…
Added just now
Senior Services Operations Manager, Managed Services
Ricoh
Cleveland, OH
The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.
Added 4 mins ago
Business Intelligence Analyst 2
DexCom Inc
Mesa, AZ
The Operations Intelligence and Watson team are a highly agile team that embraces innovation to scale business analytic products primarily for Operations (Manufacturing, Engineering,…
Added 4 mins ago
K
Partner Sales Manager
Kong
Remote, United States
- $155,000 to $182,000 USD / year
…the Kong team - sales engineers, marketing, enablement, and operations - who help you…
Added 4 mins ago
K
Partner Sales Manager
Kong
Remote, United States
- $155,000 to $182,000 USD / year
…the Kong team - sales engineers, marketing, enablement, and operations - who help you…
Added 5 mins ago
Senior AI Security Engineer / Technical SETA SME
TRIAEM, LLC
Bethesda, MD
Familiarity with Intelligence Community requirements, concepts of operations, and technology transition.
Added 6 mins ago
Provider Recruiting Associate
Nourish
Remote, United States
You’ve excelled in fast-paced start-ups, particularly in healthcare operations, telehealth, SaaS, or tech, where quick thinking and adaptability are key.
Added 6 mins ago
Strategic Account Manager - Electronics, Semiconductors & 3C Markets
FANUC America
Auburn, WA · Huntersville, NC · Union City, CA · Portland, OR · Phoenix, AZ · Austin, TX
Analyzing customer business models, operations, financial performance, strategic objectives, and competitive landscape
Added 8 mins ago
Senior Lead Software Engineer - AI/ML/Databricks/Python
JPMC page
Atlanta, GA · GA · Plano, TX
Drives decisions that influence the product design, application functionality, and technical operations and processes
Added 9 mins ago
CH
Vice President, Legal
CAM HR Resources LLC
NY
- $141,000 to $247,000 USD / year
…collaborate closely with business partners from the front office, operations, fund administration and tax groups, while also being able to work independently when necessary to ensure…
Added 11 mins ago
CG
FOOD SERVICE WORKER (FULL TIME)
Compass Group
Nacogdoches, TX
- $12.04 USD / hour
- Full-time
…to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous…
Added 11 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees…
Added 11 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees…
Added 11 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees…
Added 11 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees…
Added 13 mins ago
Director, Global Supply Chain
Ametek, Inc.
Waterbury, CT
…chain strategy and execution across our global manufacturing operations. Reporting directly to the Vice President of Operations, this leader will drive performance across inventory…
Added 14 mins ago
EH
Product Marketing Manager - US Remote
Eleos Health
United States
- $130,000 to $150,000 USD / year
…product and distilling it into a story that a clinician, an operations leader, and an executive each find compelling. You are curious about the people doing community-based care and let…
Added 17 mins ago
ServiceDesk Manager
Suffolk Construction Company, Inc
Boston, MA
Manage daily ServiceDesk operations to ensure timely resolution of incidents, requests, and escalations.
Added 19 mins ago
A
Supplier Quality Engineer
Actalent
West Hartford, CT
- $90,000 to $118,000 USD / year
…aerospace applications and cross-functional engineering and operations…
Added 19 mins ago
A
Preconstruction Manager
Actalent
Moorpark, CA
- $150,000 to $180,000 USD / year
…ownership, and will be directly responsible for day-to-day operations and the accuracy of deliverables. Required Qualifications 15+ years of progressive experience in…
Added 19 mins ago
A
Manufacturing Engineer
Actalent
Edgewater, FL
- $35 to $45 USD / hour
Implement new technology and equipment into the manufacturing process, including validation and integration into existing operations.
Added 19 mins ago
A
Construction Superintendent
Actalent
South Bloomingville, OH
- $40 to $55 USD / hour
…experienced Construction Superintendent to lead the day-to-day field operations for a ground-up boutique hotel development in Hocking Hills, Ohio. This exciting project involves the…
Added 19 mins ago
Power Systems Design Engineer
Actalent
Lima, OH
…the productivity, cost efficiency, and safety of industrial operations. You will also have the opportunity to manage or mentor a team of engineers, contributing both technical leadership…
Added 19 mins ago
A
Lab Technician (No Degree Required)
Actalent
Minneapolis, MN
- $21.63 USD / hour
…Benefits Job DescriptionThe Lab Technician supports laboratory operations in a color matching lab by preparing and testing paint samples, operating laboratory equipment, and accurately…
Added 21 mins ago
AI Engineer
CACI, INC.-FEDERAL
Remote, United States

TIAA

Sr Service Coordinator

Dallas, TX, United States
Charlotte, NC, United States

$23.89 to $31.88 USD / hour

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Job details

Pay: $23.89 to $31.88 USD / hour
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Senior Service Coordinator job uses knowledge of replacement transactions to conduct reviews and potentially remediate enrollments for all jurisdictions. This position requires a high level of accuracy, collaboration with sales and operations, and occasional interaction with clients and agents.

Key Responsibilities and Duties

Assist team manager with work distribution, monitoring queues, and ensuring team is positioned to meet service level agreements (SLAs).
Provide day-to-day support for registered representatives.
Assist team manager with report creation and distribution for team productivity and quality.
Primary point of contact for remediation questions and process, and Internal Audit requests.
Assist new team members on all aspects of team procedures.
Provide User Acceptance Testing (UAT) for new processes and procedures as required.
Perform quality control (QC) on peers work and provide constructive feedback.
Utilize Unified Workflow (UW), Unified Desktop (UD), and Case Manager to route and review work.
Ensure all regulatory requirements are met, including compliance with responding to alternate carriers and preparing client notifications within regulatory timeframes.
Recommend technology and process advancements that increase effectiveness and efficiency.

Educational Requirements

High School Preferred

Work Experience

No Experience Required; 2+ Years Preferred

FINRA Registrations

SRC Indicator: NRF

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 3IC

Preferred Skills:

Experience supporting a team manager with work distribution, queue monitoring, and SLA attainment
Proficiency with Unified Workflow (UW), Unified Desktop (UD), and Case Manager
Knowledge of regulatory requirements, including alternate carrier responses and client notifications within regulatory timeframes
Experience performing quality control reviews and providing constructive feedback
Experience conducting User Acceptance Testing (UAT) and onboarding new team members
Background in quality and process improvement, with the ability to recommend technology and process enhancements

Related Skills

Business Acumen, Business Process Improvement, Business Process Understanding, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Anticipated Posting End Date:

2026-11-13

Base Pay Range: $23.89/hr - $31.88/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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More about this job

Skills

Auditing
Quality control
Give constructive feedback
Workflow
Regulatory compliance
Onboarding
Process improvement
Business processes
Communication skills
Risk management
Sales

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