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Added 5 mins ago
P
Full Time Assistant
PACSUN
Atlanta, GA
- Full-time
…platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives…
Added 6 mins ago
Chemical Processing Operator
Nuclear Fuel Services
Jonesborough, TN
Technical training or associate degree preferred.
Added 6 mins ago
Chemical Processing Operator
BWX Technologies, Inc.
Jonesborough, TN
Technical training or associate degree preferred.
Added 6 mins ago
Part -Time Field Sales Representative
Acosta Group
Gordonsville, TN
…includes direct consumer (B2C) engagement, assisted selling, associate training, and influencing store…
Added 6 mins ago
Retail Salesperson
Bridgestone Americas
Germantown, TN
Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
Added 6 mins ago
Relationship Banker I - Congress Parkway Branch
Regions Bank
Athens, TN
…interested in beginning a career with opportunities for growth, development, and upward…
Added 6 mins ago
Retail Salesperson
Bridgestone Americas
Spring Hill, TN
Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
Added 6 mins ago
Automotive Maintenance Technician
Bridgestone Americas
Kingsport, TN
…Part-time benefits available from day one - including tool program discounts!Pay Range: $13.61 -…
Added 6 mins ago
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Auto Care Center Service Writer
Walmart
MORRISTOWN, TN
- $14 to $27 USD / hour
…is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 6 mins ago
W
Auto Care Center Team Associate
Walmart
CLEVELAND, TN
- $14 to $27 USD / hour
…is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 6 mins ago
Relationship Banker I - Brentwood Way
Regions Bank
Brentwood, TN
…interested in beginning a career with opportunities for growth, development, and upward…
Added 7 mins ago
Patient Service Representative Clinic
Ascension Health
Franklin, TN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 7 mins ago
Patient Service Representative Clinic
Ascension Health
Franklin, TN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 7 mins ago
MO
Temporary Retail Sales Associate
Marmaxx Operating Corp
West Norriton Township, PA
- $13.75 to $14.25 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
MO
Seasonal Retail Associate
Marshalls of MA
West Hartford, CT
- $16.94 to $17.44 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
MO
Retail Merchandise Associate
Marmaxx Operating Corp
Somerset, PA
- $13.25 to $13.75 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
MO
Merchandise Associate
Marshalls of MA
Plymouth, NH
- $14 to $14.5 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
MO
Holiday Temp Associate
Marshalls of MA
Plymouth, NH
- $14 to $14.5 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
TT
Stock Room
The TJX Companies Inc
Monroe, NY
- $16 to $16.5 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
MO
Evening Backroom Associate
Marshalls of MA
Hadley, MA
- $16.25 to $16.75 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
HL
Temporary Part Time Maintenance Associate
Homegoods LLC
Georgetown, TX
- $14 to $14.5 USD / hour
- Part-time
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
MO
Full Time Admin Coordinator
Marshalls of MA
Fremont, OH
- $14.5 to $15 USD / hour
- Full-time
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 7 mins ago
Patient Scheduler Coordinator
Ascension Health
Murfreesboro, TN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 7 mins ago
Patient Service Representative Clinic
Ascension Health
Murfreesboro, TN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 7 mins ago
SS
Funeral Attendant (part-time)
SCI Shared Resources, LLC
Knoxville, TN
- Part-time
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with…

Closed listing

TIAA

Sr Customer Advocate Licensed NSL

Dallas, TX, United States

$24.04 to $33.65 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $24.04 to $33.65 USD / hour
Closing date: Nov 30, 2026
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

The NCC National Support Line Consultant (NSLC) delivers immediately accessible information and guidance to Financial Services Consultants (FSC), and other client-facing internal partners, in identifying information and resources to complete client conversations. This job serves as a content or internal process subject matter expert (SME), mentors newly hired FSCs, coaches and shares successful practices, and identifies learning needs or gaps.

Key Responsibilities and Duties

Identifies caller requirements by establishing personal rapport to understand service need and informational request.
Delivers process and procedural information and/or provides detailed actions pertaining to the organization's products and services and operational processes.
Navigates caller through advanced investigation and research to resolve complex participant inquiries through the application of advanced probing and research methods.
Educates callers on verbal complaint submission criteria to assist in the correct identification and transfer of complaint calls; as well to filter and directly resolve non-complaint call situations.
Maintains caller confidence and protects the organization’s reputation through risk identification and remediation.
Delivers spot education related to business, compliance, or regulatory requirement changes that can enhance the overall knowledge of the caller.
Utilizes knowledge gained through licensing certification to ensure customers are satisfied with overall enrollment experience.

Educational Requirements

University (Degree) Preferred

Work Experience

2+ Years Required; 3+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 63

Licenses and Certifications

Life and Health Insurance License (National) - Multiple Issuers required within 90 Days

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 6IC

Related Skills

Adaptability, Collaboration, Communication, Conflict Management, Customer Engagement, Digital Savviness, Innovation, Inspires Others, Prioritizes Effectively, Resourcefulness

Anticipated Posting End Date:

2026-11-30

Base Pay Range: $24.04/hr - $33.65/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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