Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Manager - Client Services
Infosys
United States
Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
Added 3 mins ago
Communications Mgr - L5
Lockheed Martin
Palmdale, CA · Marietta, GA · Greenville, SC · Fort Worth, TX · Palmdale · Marietta · Greenville · Fort Worth
Manages the development, planning, and conduct of public relations and goodwill programs to improve and support company business objectives with the public, industry, stockholders, and/or…
Added 3 mins ago
Project Engineer Stf - E4
Lockheed Martin
Patuxent River, MD · MD
…continually earned through our commitment to relentless research and development of high-performance aircraft, continuously seeking innovative, low-cost design and manufacturing strategies,…
Added 3 mins ago
Landscape Sales or Client Relationship Manager
Creative Landscaping & Design
St. Joseph, MI
LANDSCAPE SALES / CLIENT RELATIONSHIP MANAGER
Added 3 mins ago
Merchandiser - Hiring Now
Anderson Merchandisers
Houghton, MI
…This position is under the supervision of the Market Sales Manager but daily communication and follow-up with the Territory Sales Lead is…
Added 4 mins ago
Account Manager
Harman Becker Automotive Systems, Inc
Novi, MI
Harman Becker Automotive Systems, Inc. seeks Account Manager in Novi, MI. Duties: Deliver next-generation Telematics, Infotainment, and/or Audio systems to the customer. Build and manage…
Added 4 mins ago
Senior STA Manager - Launch
Ford Motor Company
Dearborn, MI
Lead employee development consistent with Human Resources policy and procedures
Added 4 mins ago
Project Engineer Sr Stf - E5
Lockheed Martin
Littleton, CO · Littleton
Responsible as the designated Avionics and RF IPT Control Account Manager (CAM) on both development and production programs.
Added 4 mins ago
Infrastructure Product Manager / Technical Program Manager
HTC Global Services Inc
Dearborn, MI
5+ years of project management experience managing large-scale, complex IT projects, including software development and infrastructure implementations, from end to end.
Added 4 mins ago
Project Manager: PMO Tools (Jira)
Ford Motor Company
Dearborn, MI
…program. This role combines hands-on platform expertise with SAP project management knowledge to deliver reliable work tracking, release planning, governance, and executive…
Added 4 mins ago
Research Administrator Sr (underfill Intermediate)
University of Michigan
Ann Arbor, MI
…Division of General Medicine. Reporting directly to the Finance Manager, this position is responsible for managing the administrative research process including developing project budgets,…
Added 4 mins ago
eRA Systems Manager
University of Michigan
Ann Arbor, MI
The eRA Systems Manager is a key role within the Office of Research and Sponsored Programs (ORSP), responsible for enhancing and optimizing Electronic Research Administration (eRA) systems.…
Added 4 mins ago
Substation Department Manager (Ann Arbor Substation Dept)
WSP USA
Ann Arbor, MI
Apply high-level substation engineering techniques and processes to identify improvements for various infrastructure project phases including concept development, preliminary design, final…
Added 4 mins ago
Learning Technology Manager
Accenture
Detroit, MI
…result: personalized, measurable learning that accelerates skill development and builds tomorrow's workforce,…
Added 4 mins ago
AEM Functional Lead
Accenture
Detroit, MI
Offer suggestions and recommendations during AEM solution design and execution phase from a functional perspective to ensure business intent is understood by the project team
Added 4 mins ago
A
MarTech Data Architect
Accenture
Detroit, MI
- $132,500 to $302,400 USD / year
Adobe Technology Expertise: Provide deep expertise in AEM (Adobe Experience Manager), AEM Assets, and Adobe Experience Platform (AEP) to deliver integrated, high-performance solutions…
Added 4 mins ago
Regional Territory Manager - Sales
Hyosung America, Inc
Detroit, MI
Hyosung America, Inc Regional Territory Manager - Sales POSITION SUMMARY The Regional Territory Manager is responsible for new customer sales, product strategy, order & delivery management…
Added 4 mins ago
O
Software Development Manager
Oracle
Lansing, MI
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
Added 4 mins ago
Medicaid Implementation Senior Project Manager
Humana
Lansing, MI
Humana Healthy Horizons is seeking a Medicaid Implementation Senior Project Manager to manage all aspects of a project, from start to finish, so that it is completed on time and within…
Added 5 mins ago
C
Regional Maintenance Manager
CBRE
Lansing, MI
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 5 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Lansing, MI
2-3 years experience as a business analyst/project manager
Added 5 mins ago
Program Manager - Lansing, MI
Smurfit Westrock
Lansing, MI
…effectively, accurately, and on schedule. This position drives project visibility, operational excellence, process consistency, and customer satisfaction while supporting profitable growth…
Added 5 mins ago
C
Facets Product Consultant - Manager
Cognizant
Lansing, MI
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 5 mins ago
Network Development Manager
Meta
Lansing, MI
Meta's Network Investments team is responsible for the strategic planning, commercial development, and delivery of one of the world's largest and fastest-growing fiber optic backbone…
Added 5 mins ago
Regulatory Readiness Program Manager
Meta
Lansing, MI
Regulatory Readiness Program Manager Responsibilities:

TIAA

Sr. Complex Resolution Manager

Dallas, TX, United States
Charlotte, NC, United States

$75,200 to $104,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,200 to $104,000 USD / year
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Retirement Plan Ops Lead The Retirement Plan Operations job delivers comprehensive services to retirement clients. While managing large projects with limited oversight, this job is responsible for reviewing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself.

Key Responsibilities and Duties

Assesses fund performance data and resolves administrative problems.
Creates models using analytics data and follows up with other functional departments to answer ad-hoc Retirement client queries on a wide variety of investment, operational, compliance and regulatory topics.
Oversees the implementation of support strategies to best serve existing clients.
Manages audits for weekly, monthly and quarterly valuation reports delivered to clients.
Authorizes and reviews that all individual trades and accounts have been reviewed and verified.
Supervises and provides recommendations on escalated cases to maintain solid relationships with retirement clients.
Coaches, mentors and delegates work to lower level professionals.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 63

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 8IC

Required Skills:

5 or more years of comparable experience in customer service or financial services.
Proficient with all applications and CRM systems, including Microsoft Office.
Experience with Siebel, Omni, and Unified Workflow.

Preferred Skills:

Conflict Management: Ability to manage sensitive client interactions regaining client confidence. Need listening skills and promote the role of client advocate.
Flexibility: Support a variety of initiatives related to customer care such as research and proactive outreaches to customers.
Time Management: Manage customer expectations resolving issues in a timely manner within regulatory parameters. Plan work appropriately balancing multiple responsibilities and objectives.
Transaction processing, management or project management role, within a Middle Office environment. Concentration in accounting, operations or quality experience.
Communication: Verbal and written/documentation skills with the ability to communicate with and adapt to diverse individuals (internal or external to the company). Maintains the highest level of professionalism.
Teamwork: Exemplify cross-company collaboration and partnership. Work closely with internal business partners and key members of the organization. Negotiation skills displaying sound judgment and decision-making.
Problem Solving: Need to evaluate and solve complex problems. Skillful negotiation of sensitive issues. Quick decision-making ability to recognize and decide the most effective course of action in complex and changing environment. Basic math and accounting skills.

Related Skills

Adaptability, Communication, Continuous Improvement Mindset, Customer Engagement, Data Analysis, Data-Based Decision Making, Detail-Oriented, Financial Risk Management, Relationship Management, Technology Systems, TIAA Products/Services Acumen, Transaction Processing

Anticipated Posting End Date:

2026-11-11

Base Pay Range: $75,200/yr - $104,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

Apply About employer

More about this job

Skills

Regulatory compliance
Customer service
Microsoft Office
Workflow
Conflict management
Research
Time management
Transaction processing
Project management
Communication skills
Documentation
Teamwork
Collaboration
Negotiation
Decision making
Problem solving
Accounting techniques
Adaptability
Process improvement
Data analysis
Risk management
Sales

Report this job