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Added 10 mins ago
V
Part Time Production Iron Operator
Vestis
Topeka, KS
- Part-time
Part‑Time Production Associate – Flexible Schedule – Starting at $15/hour
Added 17 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Indian Land, SC
- $15.5 to $17.5 USD / hour
- Full-time
Lead merchandise progression process (receiving deliveries, unloading and sorting cartons, processing merchandise, and flowing goods to the sales floor)
Added 17 mins ago
Associate Banker, 20 Hours, Boiling Springs, SC - Boiling Springs Branch
JPMorgan Chase
Boiling Springs, SC
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 17 mins ago
Production Associate
Perdue Farms, Inc.
Dillon, SC
Join our team as a Production Associate and be part of the team that brings quality products to customers every day. In this role, you will support essential production and distribution…
Added 17 mins ago
Branch Operations Associate Manager Surfwood Plaza
Wells Fargo
NORTH MYRTLE BEACH, SC
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 17 mins ago
CG
PATIENT OBSERVATION ASSISTANT (FULL AND PART TIME)
Compass Group, North America
Seneca, SC
- $18 USD / hour
- Part-time
…Healthcare Technology Solutions, Ambulatory Services, and Sterile…
Added 17 mins ago
CG
HOUSEKEEPER (FULL TIME)
Compass Group, North America
Greer, SC
- $18 to $19 USD / hour
- Full-time
…Healthcare Technology Solutions, Ambulatory Services, and Sterile…
Added 17 mins ago
EC
Shipping Technician II (2nd Shift)
Eaton Corporation
Greenwood, SC
- $20 USD / hour
The Shipping & Receiving Associate is responsible for executing all daily outbound and inbound logistics activities to support manufacturing operations. This role ensures accurate, timely,…
Added 17 mins ago
Formulation Technician I - 12 hour rotating shift (2 weeks days; 2 weeks nights)
ThermoFisher Scientific
Florence, SC
High school diploma or GED required. An associate degree in a manufacturing, engineering, or maintenance field is preferred.
Added 17 mins ago
Formulation Technician I
ThermoFisher Scientific
Florence, SC
High school diploma or GED required. An associate degree in a manufacturing, engineering, or maintenance field is preferred.
Added 17 mins ago
Support Associate III Foreign Language (Spanish)
CGI Technologies and Solutions, Inc.
Charleston, SC
Under the direct supervision of the CGI Management personnel, the Bilingual (English/Spanish) Support Associate assists the Customer Service department in completing the various duties in…
Added 17 mins ago
Retail Personal Banker Associate I
Fifth Third Bank, N.A.
Charleston, SC
…(Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform…
Added 17 mins ago
Referral & Insurance Specialist - Palmetto Greenville Urology
Bon Secours Mercy Health
Greenville, SC
2-3 years of experience in a related medical field with experience in processing referrals (preferred)
Added 17 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Greenville, SC
- $15 to $17 USD / hour
- Full-time
Lead merchandise progression process (receiving deliveries, unloading and sorting cartons, processing merchandise, and flowing goods to the sales floor)
Added 17 mins ago
Utilization Management Registered Nurse
Humana
Columbia, SC
You will complete request determinations within established processing time frames. (i.e. 10 reviews per day?)
Added 17 mins ago
Lead Applied Scientist, NBA – Reinforcement Learning
Humana
Columbia, SC
Develop and improve production ML pipelines using Python, PyTorch, Databricks, PySpark, Ray RLlib, and MLflow, supporting large-scale data processing, model training, and inference.
Added 17 mins ago
E-Referral Specialist Home Health
CenterWell
Columbia, SC
Experience processing incoming referrals using eReferral portals and EPIC systems
Added 17 mins ago
HRIS Time Admin - REMOTE
Ryder System
Columbia, SC
…maintaining system integrity, and support timely and accurate payroll processing. This includes troubleshooting issues, guiding users, collaborating on enhancements, and ensuring compliance…
Added 17 mins ago
Associate Director, Clinical Outcome Assessments (COA)
Otsuka America Pharmaceutical Inc.
Columbia, SC
The Associate Director, COA develops and executes the COA strategy for one or more assigned clinical programs, applying qualitative and quantitative methods to support endpoint selection,…
Added 17 mins ago
CG
HOUSEKEEPER (FULL AND PART TIME)
Compass Group, North America
Columbia, SC
- $16.25 to $18 USD / hour
- Part-time
…Healthcare Technology Solutions, Ambulatory Services, and Sterile…
Added 18 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Columbia, SC
Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent.
Added 28 mins ago
AC
KJUS | Retail Sales Associate
Acushnet Company
Vail, CO
- $18 to $25 USD / hour
Added 28 mins ago
AC
KJUS | Retail Sales Associate
Acushnet Company
Vail, CO
- $18 to $25 USD / hour
Added 28 mins ago
Medical Laboratory Assistant
AdventHealth
Parker, CO
Compiles and reviews laboratory information system reports to ensure timely collection, processing, and testing of samples.
Added 29 mins ago
W
(USA) Freight Flow Associate
Walmart
COLORADO SPRINGS, CO
- $20 to $28 USD / hour
…ensuring prominent display of promotional and seasonal merchandise processing defective merchandise following company and regulatory policies and procedures for sanitation and food safety…

TIAA

Sr. Complex Resolution Manager

Dallas, TX, United States
Charlotte, NC, United States

$75,200 to $104,000 USD / year

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Job details

Pay: $75,200 to $104,000 USD / year
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Retirement Plan Ops Lead The Retirement Plan Operations job delivers comprehensive services to retirement clients. While managing large projects with limited oversight, this job is responsible for reviewing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself.

Key Responsibilities and Duties

Assesses fund performance data and resolves administrative problems.
Creates models using analytics data and follows up with other functional departments to answer ad-hoc Retirement client queries on a wide variety of investment, operational, compliance and regulatory topics.
Oversees the implementation of support strategies to best serve existing clients.
Manages audits for weekly, monthly and quarterly valuation reports delivered to clients.
Authorizes and reviews that all individual trades and accounts have been reviewed and verified.
Supervises and provides recommendations on escalated cases to maintain solid relationships with retirement clients.
Coaches, mentors and delegates work to lower level professionals.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 63

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 8IC

Required Skills:

5 or more years of comparable experience in customer service or financial services.
Proficient with all applications and CRM systems, including Microsoft Office.
Experience with Siebel, Omni, and Unified Workflow.

Preferred Skills:

Conflict Management: Ability to manage sensitive client interactions regaining client confidence. Need listening skills and promote the role of client advocate.
Flexibility: Support a variety of initiatives related to customer care such as research and proactive outreaches to customers.
Time Management: Manage customer expectations resolving issues in a timely manner within regulatory parameters. Plan work appropriately balancing multiple responsibilities and objectives.
Transaction processing, management or project management role, within a Middle Office environment. Concentration in accounting, operations or quality experience.
Communication: Verbal and written/documentation skills with the ability to communicate with and adapt to diverse individuals (internal or external to the company). Maintains the highest level of professionalism.
Teamwork: Exemplify cross-company collaboration and partnership. Work closely with internal business partners and key members of the organization. Negotiation skills displaying sound judgment and decision-making.
Problem Solving: Need to evaluate and solve complex problems. Skillful negotiation of sensitive issues. Quick decision-making ability to recognize and decide the most effective course of action in complex and changing environment. Basic math and accounting skills.

Related Skills

Adaptability, Communication, Continuous Improvement Mindset, Customer Engagement, Data Analysis, Data-Based Decision Making, Detail-Oriented, Financial Risk Management, Relationship Management, Technology Systems, TIAA Products/Services Acumen, Transaction Processing

Anticipated Posting End Date:

2026-11-11

Base Pay Range: $75,200/yr - $104,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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More about this job

Skills

Regulatory compliance
Customer service
Microsoft Office
Workflow
Conflict management
Research
Time management
Transaction processing
Project management
Communication skills
Documentation
Teamwork
Collaboration
Negotiation
Decision making
Problem solving
Accounting techniques
Adaptability
Process improvement
Data analysis
Risk management
Sales

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