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Added 6 mins ago
PRN Weekend Patient Access Specialist @ Paulding Hospital
Cobb Hospital, Inc.
United States
…departments and locations not considered "home" facility to support business needs. Once scheduling availability has been established between the candidate and leadership, If unavailable…
Added 18 mins ago
L
Full Time - Sales Associate - Internet Fulfillment - Day
Lowes
Dallas, TX
- Full-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added 18 mins ago
A
Production Associate
Aerotek
Union City, CA
- $23 USD / hour
…product, and performing quality checks to meet company and customer standards. You will assist in various areas of the production process as…
Added 27 mins ago
Case Manager, Registered Nurse (Remote, Massachusetts)
CVS Health
Remote, United States
Added 27 mins ago
BP
Maintenance Manager - Reading Commons
Bell Partners
Reading, MA
- $85,000 to $90,000 USD / year
…fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an…
Added 27 mins ago
OS
Cape Cod Retail Job $20/hr - With a Free Shuttle! No Gas Costs! Monday-Friday Hours: 8:00 AM – 6:00 PM
Ocean State Job Lot
Fairhaven, MA
- $20 USD / hour
Job Description: The Seasonal Peak Associate role at OSJL is a temporary seasonal position that is responsible for supporting a range of essential store operations, including register…
Added 27 mins ago
V
Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
Build account strategies that support customer retention, growth, and long-term partnerships.
Added 27 mins ago
WS
(USA) Store Manager - Division 1/Neighborhood Market
Wal-Mart Stores Texas, LL
Pantego, TX
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
Added 27 mins ago
WI
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart Inc.
MN
- $65,000 to $100,000 USD / year
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service…
Added 27 mins ago
Collector
Impact Fire
Southborough, MA
…best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses…
Added 27 mins ago
V
Director, Americas Sales
Veralto
Remote, United States
- $170,000 to $185,000 USD / year
…accuracy and establish disciplined forecasting based on objective customer evidence, clear opportunity stages, and early identification of risk and…
Added 27 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
Provide senior technical guidance and escalation support to the Incident Response Associate when investigations require deeper technical expertise.
Added 27 mins ago
Mechanical Engineer - Sustaining
Amphenol Alden Products Company
Stoughton, MA
…real-world impact? Join Amphenol Alden Products (AAP) and help support the innovative interconnect and cable assembly solutions used in medical devices around the world. Our products play…
Added 27 mins ago
Sr. Manager, Adaptive Learning Enablement and Communication
Blue Cross Blue Shield of Massachusetts
Hingham, MA
Drive AI Platform Adoption: Support the rollout and adoption of agentic AI learning platforms designed to help sellers practice pitches, plan, and communicate with clients leveraging…
Added 27 mins ago
CH
Patient Access Associate
Cambridge Health Alliance
Everett, MA
- $18.36 to $30.57 USD / hour
…The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer…
Added 27 mins ago
B
Shortage Control Lead - Full-Time
Burlington
Dedham, MA
- $16 USD / hour
- Full-time
Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage. These interactions are positive, respectful, and promote a strong impression…
Added 27 mins ago
Facility Coordinator
C&W Services
Braintree, MA
Support campus opening and closing procedures, including building access, room readiness, and operational checks as assigned.
Added 27 mins ago
B
Retail Stocking Team Lead - Part-Time
Burlington
Natick, MA
- $18.25 USD / hour
- Part-time
…Supervisor. Our Retail Stocking Team Leads work behind the scenes to support our team members and help bring our merchandise displays to life. If you're hands-on, lead by example, and have…
Added 27 mins ago
B
Retail Shortage Control - Part Time
Burlington
Natick, MA
- $17.25 USD / hour
- Part-time
Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!
Added 27 mins ago
B
Shortage Control Lead - Full-Time
Burlington
Natick, MA
- $18.25 USD / hour
- Full-time
Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage. These interactions are positive, respectful, and promote a strong impression…
Added 27 mins ago
Personal Financial Counselor, Assignment Ready Counselor, PFC Massachusetts
Magellan Health Services
Westfield, MA
…communications and secure video teleconference sponsored by the customer. Virtual PFC support may only be authorized by OSD FINRED Program…
Added 27 mins ago
Registered Nurse, Ambulatory, Lahey Clinic Peabody, General Internal Medicine, Per Diem
Beth Israel Lahey Health
Peabody, MA
Under the general supervision of the Administrative Director in Collaboration with the Associate Chief of Ambulatory Nursing Practice the Staff Registered Nurse: Ambulatory Care practices…
Added 27 mins ago
Retail Administration Coordinator
Cape & Coast Bank
Hyannis, MA
…compliant retail operations through quality control, operational support, & coordination of key Retail Administration activities. The role also serves as a resource to branch & department…
Added 27 mins ago
OS
Temporary Seasonal Retail Store Associate- Part-Time- Nights and Weekend Availability
Ocean State Job Lot
Fall River, MA
- $15 USD / hour
- Part-time
Job Description: The Seasonal Peak Associate role at OSJL is a temporary seasonal position that is responsible for supporting a range of essential store operations, including register…
Added 28 mins ago
Associate, Technical Project Management
Santander US
Wilmington, MA
…at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more…

TIAA

Sr. Complex Resolution Manager

Dallas, TX, United States
Charlotte, NC, United States

$75,200 to $104,000 USD / year

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Job details

Pay: $75,200 to $104,000 USD / year
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Retirement Plan Ops Lead The Retirement Plan Operations job delivers comprehensive services to retirement clients. While managing large projects with limited oversight, this job is responsible for reviewing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself.

Key Responsibilities and Duties

Assesses fund performance data and resolves administrative problems.
Creates models using analytics data and follows up with other functional departments to answer ad-hoc Retirement client queries on a wide variety of investment, operational, compliance and regulatory topics.
Oversees the implementation of support strategies to best serve existing clients.
Manages audits for weekly, monthly and quarterly valuation reports delivered to clients.
Authorizes and reviews that all individual trades and accounts have been reviewed and verified.
Supervises and provides recommendations on escalated cases to maintain solid relationships with retirement clients.
Coaches, mentors and delegates work to lower level professionals.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 63

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 8IC

Required Skills:

5 or more years of comparable experience in customer service or financial services.
Proficient with all applications and CRM systems, including Microsoft Office.
Experience with Siebel, Omni, and Unified Workflow.

Preferred Skills:

Conflict Management: Ability to manage sensitive client interactions regaining client confidence. Need listening skills and promote the role of client advocate.
Flexibility: Support a variety of initiatives related to customer care such as research and proactive outreaches to customers.
Time Management: Manage customer expectations resolving issues in a timely manner within regulatory parameters. Plan work appropriately balancing multiple responsibilities and objectives.
Transaction processing, management or project management role, within a Middle Office environment. Concentration in accounting, operations or quality experience.
Communication: Verbal and written/documentation skills with the ability to communicate with and adapt to diverse individuals (internal or external to the company). Maintains the highest level of professionalism.
Teamwork: Exemplify cross-company collaboration and partnership. Work closely with internal business partners and key members of the organization. Negotiation skills displaying sound judgment and decision-making.
Problem Solving: Need to evaluate and solve complex problems. Skillful negotiation of sensitive issues. Quick decision-making ability to recognize and decide the most effective course of action in complex and changing environment. Basic math and accounting skills.

Related Skills

Adaptability, Communication, Continuous Improvement Mindset, Customer Engagement, Data Analysis, Data-Based Decision Making, Detail-Oriented, Financial Risk Management, Relationship Management, Technology Systems, TIAA Products/Services Acumen, Transaction Processing

Anticipated Posting End Date:

2026-11-11

Base Pay Range: $75,200/yr - $104,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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More about this job

Skills

Regulatory compliance
Customer service
Microsoft Office
Workflow
Conflict management
Research
Time management
Transaction processing
Project management
Communication skills
Documentation
Teamwork
Collaboration
Negotiation
Decision making
Problem solving
Accounting techniques
Adaptability
Process improvement
Data analysis
Risk management
Sales

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