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Added 7 mins ago
M
Retail Fragrances Sales Associate, Medford Rogue Valley - Full Time
Macy's
Medford, OR
- Full-time
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance…
Added 7 mins ago
Retail Commission Sales Associate - Fine Jewelry, Green Hills - Flex
Macy's
Nashville, TN
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 7 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Ingram Park Mall - Part Time
Macy's
San Antonio, TX
- Part-time
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 7 mins ago
M
Retail Commission Sales Associate - Furniture/Mattresses/Rugs, South Coast Plaza - Full Time
Macy's
Costa Mesa, CA
- Full-time
Meeting daily sales goal challenges along with Client and Protection plan goals
Added 7 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Salinas Northridge - Part Time
Macy's
Salinas, CA
- Part-time
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 8 mins ago
Retail Commission Sales Associate - Fine Jewelry, Wolfchase - Flex
Macy's
Bartlett, TN
…tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele…
Added 14 mins ago
J
Customer Service Rep - Corporate
Jobgether
Remote, United States
- $19.5 USD / hour
Enter service and route-related data into computer systems to support billing processes and route scheduling operations.
Added 14 mins ago
Compliance Officer
Jobgether
Remote, United States
…translate complex legal requirements, regulatory updates, and client expectations into clear, practical policies and procedures. Working closely with attorneys, compliance leaders, and…
Added 14 mins ago
J
Associate Director of Development Operations
Jobgether
Remote, United States
- $100,000 to $130,000 USD / year
…applications and next steps. Our partner is looking for an Associate Director of Development Operations based in the United…
Added 20 mins ago
Sr. Architect - Enterprise Application - Oracle P 3
Genpact LLC
Atlanta, GA
Agile Methodology, Agile Methodology, Applications Support, Ariba, Automated Testing, Change Management, Client Relations, Collaboration Tools, Coupa, Database Management, Design Thinking,…
Added 42 mins ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 42 mins ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 42 mins ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 42 mins ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 42 mins ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 42 mins ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 43 mins ago
Patient Journey Lead - RN
Jobgether
Remote, United States
As a Patient Journey Lead, you will play a key role in coordinating and optimizing patient support operations, ensuring patients receive timely access to essential medications. You will…
Added 1 hour ago
V
Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
Driving revenue, building brand client relationships, and expanding the company’s footprint across cross-border and multi-regional markets.
Added 1 hour ago
V
Director, Americas Sales
Veralto
Remote, United States
- $170,000 to $185,000 USD / year
Cross-Functional Leadership: Partner effectively with Marketing, Product, Service, Operations, Finance, and Key Accounts. Represent the business with strategic customers and support major…
Added 1 hour ago
Associate Director, Customer Success
ZOLL MEDICAL CORPORATION
Chelmsford, MA
…headquarters based in Atlanta, GA.Job TypeRemoteJob SummaryThe Associate Director, Customer Success is responsible for leading the post-sale customer experience for ZOLL Itamar solutions,…
Added 1 hour ago
Associate Engineer / Technician
Rousselet-Robatel
Pittsfield, MA
The Associate Engineer / Technician will support the design engineering and field service engineering teams to deliver specific client services related to our centrifugation systems. The…
Added 1 hour ago
OA
Donor Relations Associate
Open Arms Perinatal Services
Seattle, WA
- $27.55 to $30.29 USD / hour
The Donor Relations Associate plays an important role in growing and strengthening Open Arms’ community of individual supporters. Working closely with the Development Director and…
Added 2 hours ago
T
Sr. Complex Resolution Manager
TIAA
Dallas, TX · Charlotte, NC
- $75,200 to $104,000 USD / year
…come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to…
Added 3 hours ago
Team Member
Express Wash Operations LLC
United States
At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the…
Added 3 hours ago
OP
Executive Assistant & Office Coordinator
Orion Placement
Cumming · Cumming, GA
- $65,000 to $85,000 USD / year
We are a growing, full-service law firm dedicated to providing exceptional legal services and outstanding client experiences. Behind our success is a talented team of professionals who keep…

TIAA

Sr. Complex Resolution Manager

Dallas, TX, United States
Charlotte, NC, United States

$75,200 to $104,000 USD / year

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Job details

Pay: $75,200 to $104,000 USD / year
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Retirement Plan Ops Lead The Retirement Plan Operations job delivers comprehensive services to retirement clients. While managing large projects with limited oversight, this job is responsible for reviewing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself.

Key Responsibilities and Duties

Assesses fund performance data and resolves administrative problems.
Creates models using analytics data and follows up with other functional departments to answer ad-hoc Retirement client queries on a wide variety of investment, operational, compliance and regulatory topics.
Oversees the implementation of support strategies to best serve existing clients.
Manages audits for weekly, monthly and quarterly valuation reports delivered to clients.
Authorizes and reviews that all individual trades and accounts have been reviewed and verified.
Supervises and provides recommendations on escalated cases to maintain solid relationships with retirement clients.
Coaches, mentors and delegates work to lower level professionals.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 63

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 8IC

Required Skills:

5 or more years of comparable experience in customer service or financial services.
Proficient with all applications and CRM systems, including Microsoft Office.
Experience with Siebel, Omni, and Unified Workflow.

Preferred Skills:

Conflict Management: Ability to manage sensitive client interactions regaining client confidence. Need listening skills and promote the role of client advocate.
Flexibility: Support a variety of initiatives related to customer care such as research and proactive outreaches to customers.
Time Management: Manage customer expectations resolving issues in a timely manner within regulatory parameters. Plan work appropriately balancing multiple responsibilities and objectives.
Transaction processing, management or project management role, within a Middle Office environment. Concentration in accounting, operations or quality experience.
Communication: Verbal and written/documentation skills with the ability to communicate with and adapt to diverse individuals (internal or external to the company). Maintains the highest level of professionalism.
Teamwork: Exemplify cross-company collaboration and partnership. Work closely with internal business partners and key members of the organization. Negotiation skills displaying sound judgment and decision-making.
Problem Solving: Need to evaluate and solve complex problems. Skillful negotiation of sensitive issues. Quick decision-making ability to recognize and decide the most effective course of action in complex and changing environment. Basic math and accounting skills.

Related Skills

Adaptability, Communication, Continuous Improvement Mindset, Customer Engagement, Data Analysis, Data-Based Decision Making, Detail-Oriented, Financial Risk Management, Relationship Management, Technology Systems, TIAA Products/Services Acumen, Transaction Processing

Anticipated Posting End Date:

2026-11-11

Base Pay Range: $75,200/yr - $104,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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More about this job

Skills

Regulatory compliance
Customer service
Microsoft Office
Workflow
Conflict management
Research
Time management
Transaction processing
Project management
Communication skills
Documentation
Teamwork
Collaboration
Negotiation
Decision making
Problem solving
Accounting techniques
Adaptability
Process improvement
Data analysis
Risk management
Sales

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