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TIAA

Fraud Operations Analyst II

Charlotte, NC, United States
Dallas, TX, United States

$55,200 to $71,200 USD / year

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Job details

Pay: $55,200 to $71,200 USD / year
Apply by: Nov 14, 2026
Experience: 2+ years of financial services experience
Posting language: English
Posted: Nov 6, 2026

Original job description

The Fraud Operations Analyst II supports monitoring of customer financial accounts against various fraud prevention strategies. The role also supports addressing fraud concerns reported by clients and associates. This job escalates suspicious activity that may be risky to the financial institution and customers. Working under general supervision, this job provides moderate level review and investigation actions that mitigate threats of fraud.

Key Responsibilities and Duties

Answers inbound calls from customers or associate calling to report potential fraudulent activity on their accounts.
Documents investigation actions and mitigation actions.
Researches customer claims and gathers evidence regarding potential fraud activity.
Provides control feedback to continually improve efficacy.
Works with customers to verify account activity.
Ensures compliance with regulatory reporting.

Educational Requirements

University (Degree) Preferred

Work Experience

2+ Years Required; 3+ Years Preferred

FINRA Registrations

SRC Indicator: NRF

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 6IC

Required Skills

2+ years of financial services experience
experience in a Fraud role

Preferred Skills

Experience with fraud detection systems and case management platforms (e.g., Actimize, SAS, Verafin).
Strong written and verbal communication skills, with an ability to explain complex findings clearly.
Demonstrated ability to work under pressure and manage high-volume alert queues.

**Please note: this role will be required to work a daytime (local time) shift (non-closing shift)**

Related Skills

Adaptability, Collaboration, Customer Engagement, Data-Based Decision Making, Detail-Oriented, Prioritizes Effectively, Story Telling, Strategic Thinking, TIAA Products/Services Acumen

Anticipated Posting End Date:

2026-11-14

Base Pay Range: $55,200/yr - $71,200/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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