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Director, AI Risk Management and Governance
United Services Automobile Asn
Charlotte, NC · New York Metro, NJ · New York Metro, NY
We offer a flexible work environment that requires an individual to be in the office 4 days per week · This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, or Remote
Added just now
Lead, AI Risk Management and Governance
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TIAA

Dir, Integrated Solutions Manager, Onboarding and Implementation Enablement

Dallas, TX, United States
Charlotte, NC, United States

$92,400 to $137,000 USD / year

Apply on tiaa.wd1.myworkdayjobs.com About employer

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Job details

Pay: $92,400 to $137,000 USD / year
Apply by: Nov 27, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Integrated Solutions Manager- Onboarding & Implementation Enablement The Integrated Solutions Manager designs, develops, and delivers role-based learning solutions that build capability and accelerate proficiency across the Onboarding & Implementation organization. Partnering with leaders, subject matter experts, and cross-functional teams, this role translates complex processes, products, systems, and client scenarios into practical learning experiences that prepare employees to perform effectively. Beyond training delivery, the Integrated Solutions Manager creates opportunities for practice and application, provides coaching and feedback, and sets readiness and proficiency expectations assuring learning drives stronger performance and client outcomes.

Key Responsibilities and Duties

Design and deliver role-based learning for employees across the Onboarding & Implementation organization, including but not limited to Advancement Academies and New Hire Onboarding Training.
Partner with Onboarding & Implementation leaders and subject matter experts to identify capability needs, performance gaps, and emerging priorities.
Translate complex business processes, implementation workflows, products, systems, and client scenarios into practical and applicable learning experiences.
Develop and facilitate instructor-led, virtual, and applied learning experiences, including case studies, simulations, role plays, practice activities, job aids, and performance-support tools.
Build learning experiences that connect formal training with practice, coaching, observation, reinforcement, and demonstrated proficiency.
Provide coaching and actionable feedback to employees to strengthen skills and accelerate proficiency.
Build learning experiences that connect formal training with practice, coaching, observation, reinforcement, and demonstrated proficiency, providing employees with actionable feedback to strengthen skills.
Establish readiness and proficiency measures that assess whether employees can successfully apply knowledge and skills in realistic business situations.
Partner with leaders to reinforce learning following formal training and identify opportunities for continued skill development.
Support new initiatives, process changes, system enhancements, product changes, and organizational priorities by developing and delivering the learning required for successful execution.
Continuously improve learning based on employee feedback, leader input, business needs, observed performance, and changes within the Onboarding & Implementation organization.
Build strong cross-functional partnerships to ensure learning is accurate, practical, business-relevant, and aligned to client and business outcomes.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or Series 7

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 8IC

Required:

5+ years of experience in Institutional Retirement experience within Financial Services

Preferred:

7+ years of Institutional Retirement experience within Financial Services
Strong knowledge of the retirement and financial services business and the ability to understand complex business processes and client needs
Strong understanding of onboarding, implementation, operations, or related client processes
Strong facilitation and presentation skills across both in-person and virtual environments
Ability to translate complex information into simple, practical, and actionable learning
Strong learning design and curriculum-development capabilities
Demonstrated ability to coach, observe performance, provide feedback, and develop employee capability
Strong business acumen and ability to connect learning to client, operational, and business outcomes
Ability to partner effectively with business leaders, subject matter experts, and cross-functional teams
Strong judgment, adaptability, organization, and execution skills

Related Skills

Accountability, Business Acumen, Business Development, Client Relationship Management, Commercial Mindset, Communication, Financial Markets Impact, Inspires Others, Negotiation, Problem Solving, Relationship Management, Retirement Planning Selling

Anticipated Posting End Date:

2026-11-27

Base Pay Range: $92,400/yr - $137,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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Jobs in the United States