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Added 1 min ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Fairview, OR · Astoria, OR · The Dalles, OR · Hillsboro, OR · Salem, OR · West Linn, OR · Bend, OR
- $56,716 to $73,731 USD / year
50% Advanced Scope: Advanced Scope: In addition to the full performance duties of the GS-679-5 MSA, the Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery…
Added 1 min ago
VH
Advanced Diagnostic Radiologic Technologist IR/ Cath Lab Radiological Technologist
Veterans Health Administration
Louisville, KY
- $95,864 to $124,616 USD / year
…data associated with these examinations. Employees must have advanced knowledge of complex equipment and specific attention to detail. Technologist performs highly specialized and complex…
Added 1 min ago
VH
Social Worker Program Coordinator - Psychosocial Rehabilitation and Recovery Services
Veterans Health Administration
Seattle, WA
- $119,630 to $155,521 USD / year
Licensure/Certification: Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide sup
Added 1 min ago
MD
Interdisciplinary General Engineer/Operations Research Analyst
Missile Defense Agency
Redstone Arsenal, AL · Colorado Springs, CO
- $129,096 to $197,200 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 1 min ago
VH
Social Worker Program Coordinator - Psychosocial Rehabilitation and Recovery Services
Veterans Health Administration
Seattle, WA
- $119,630 to $155,521 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Health Technician (Massage Therapy)-Advanced Clinical Level
Veterans Health Administration
Bellevue, NE
- $56,441 to $73,370 USD / year
Foreign Graduates: Graduates of foreign massage therapy programs that require a minimum 500-hour education program are considered to meet the basic education requirements if they have a…
Added 1 min ago
VH
Physician - Chief of Emergency Medicine (Detail)
Veterans Health Administration
Wichita, KS
- $300,000 to $400,000 USD / year
…of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification. (NOTE: VA physicians involved in academic training programs may be…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Vancouver, WA · Portland, OR
- $56,716 to $73,731 USD / year
Portland VA Medical center is looking to fill many Advanced Medical Support Assistant positions at their Portland, OR and Vancouver, WA campuses.
Added 1 min ago
VH
Advanced Practice Nurse (CNP)
Veterans Health Administration
Richmond, VA
- $121,037 to $201,780 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Pharmacy Technician
Veterans Health Administration
Johnson City, TN
- $53,232 to $69,203 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 4 mins ago
VH
Senior Social Worker
Veterans Health Administration
Beckley, WV
- $93,530 to $121,591 USD / year
…This role serves as the Senior Social Worker functioning as an advanced practice mentor for PACT Social Workers, with administrative and clinical responsibility for clinical program and…
Added 4 mins ago
VH
Supervisory Vocational Rehabilitation Specialist
Veterans Health Administration
Omaha, NE
- $90,402 to $117,525 USD / year
Experience in vocational guidance or teaching in a recognized vocational rehabilitation program or school, developmental or supervisory work in programs of vocational rehabilitation or…
Added 4 mins ago
VH
Licensed Practical Nurse - Primary Care (Knoxville, TN)
Veterans Health Administration
Knoxville, TN
- $36,464 to $69,717 USD / year
The incumbent is responsible to the Nurse Manager or assigned supervisor and is accountable to the Associate Director of Patient Care Services {ADPCS).
Added 4 mins ago
CF
IT Program Manager (DataMgt)
Centers for Medicare & Medicaid Services
Farmington Hills, MI
- $117,402 to $152,625 USD / year
As an IT Program Manager (DataMgt), GS-2210-13, you will provide technical expertise in advanced data systems analysis and design to drive solutions for CMS health programs.
Added 4 mins ago
PA
RECREATION SPECIALIST (YOUTH ACTIVITIES)
Pacific Air Forces
Eielson AFB, AK
- $57,055 to $74,173 USD / year
The primary purpose of this position is: to serve as a Youth Program Specialist at an Air Force (AF) installation who provides assistance to the Youth Activities Director in organizing,…
Added 4 mins ago
VH
Social Worker - EDRP Approved
Veterans Health Administration
Fort Worth, TX
- $86,625 to $136,259 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 4 mins ago
VH
Senior Social Worker
Veterans Health Administration
Reno, NV
- $141,457 to $183,897 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
AM
GENERAL ENGINEER
Air Mobility Command
Scott AFB, IL
- $128,967 to $167,663 USD / year
The primary purpose of this position is to serve as the AMC Program Manager reporting directly to the Air Mobility Command Chief of Staff (General Officer) for renovation of facilities and…
Added 6 mins ago
VH
Supervisory Social Worker (HUD-VASH)
Veterans Health Administration
Spokane, WA
- $93,537 to $121,601 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 9 mins ago
VH
Blind Rehabilitation Outpatient Specialist
Veterans Health Administration
Des Moines, IA
- $75,284 to $117,307 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 9 mins ago
VH
Blind Rehabilitation Outpatient Specialist
Veterans Health Administration
Des Moines, IA
- $75,284 to $117,307 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 9 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Kansas City, MO
- $49,745 to $64,669 USD / year
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Added 9 mins ago
VH
Licensed Professional Mental Health Counselor
Veterans Health Administration
Port Richey, FL · Zephyrhills, FL · Temple Terrace, FL · Lakeland, FL · Brooksville, FL · Lecanto, FL · Tampa, FL · Riverview, FL
- $61,722 to $97,087 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 12 mins ago
VH
Adv Med Support Assistant
Veterans Health Administration
Reno, NV
- $58,187 to $75,642 USD / year
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team). The Advanced MSA coordinates with the patient care team to…
Added 12 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Appleton, WI
- $47,488 to $61,734 USD / year
The incumbent serves as an Advanced Medical Support Assistant (AMSA) within Medical Administration Services at the John H. Bradley Outpatient Clinic in Appleton, Wisconsin.

TIAA

Customer Service Mgr Licensed - Complaints

Charlotte, NC, United States

$71,700 to $114,000 USD / year

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Job details

Pay: $71,700 to $114,000 USD / year
Apply by: Nov 11, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

The Customer Service Manager, Licensed oversees that customer questions are answered in an efficient and effective approach. As a licensed professional, this job supervises a team of Customer Service professionals and ensures that customers who call with questions or issues receive superior customer service. This job also interacts with customers by providing hands on support for escalated issues.

Key Responsibilities and Duties

Maintains customer satisfaction through the management and development of Customer Service professionals.
Interacts with customers regarding escalated issues on a daily basis, responding to their questions and guiding them to the appropriate service.
Reviews customer complaints and Customer Service metrics to identify ways to improve quality of service.
Plans and schedules levels of support to ensure proper advancement of customer queries that require knowledge that is more advanced.
Assists in the development of strategic Customer Service and technical support initiatives.
Sets goals and objectives for team members for achievement of Customer Service operational results.
Ensures Customer Service policies, practices and procedures are understood and followed by direct reports.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 26 or 24

Licenses and Certifications

Life and Health Insurance License (Resident State) - Multiple Issuers required
Additional non-resident licenses may be needed preferred
FINRA Series 63 is preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level 8PL

Required Experience:

5+yrs of Customer Service Experience
Series 6 or 7
Must be willing to obtain Series 24 or 26 within 120 days of employment

Preferred Experience:

Experience handling complaints
Call Center experience preferred
Prior Management or Leadership experience preferred

Related Skills

Adaptability, Automation, Communication, Continuous Improvement Mindset, Critical Thinking, Customer Engagement, Digital Savviness, Problem Solving, TIAA Products/Services Acumen

Anticipated Posting End Date:

2026-11-11

Base Pay Range: $71,700/yr - $114,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways - because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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