Business Manager - Willow Hill

Business Manager – Grow, Lead, Impact

Must have or obtain leasing agent license within 120 days.

Who We Are

Ever-evolving, we are fanatically passionate pioneers in our field. Our team is diverse, dynamic, and impactful. Together we work hard, collaborate, and brainstorm to improve lives and strengthen communities. We treat each other as family and are proud of our work in the world.

About the Role

Our Business Managers balance the details that make a community thrive. You’ll support delinquency, reporting, and resident engagement while building the leadership skills to grow your career.

What We Offer

• Competitive Pay
• Renewal bonus (all team members)
• Leasing bonus (leasing consultants)
• Free medical (employee plan)
• Dental
• Vision
• 401k matching (up to 5%)
• Paid time off (three weeks)
• Company paid holidays (including your birthday!)
• Volunteer time off (up to 16 hours)
• Housing discount (after 120 days)
• Pet insurance
• FSA
• HSA
• Growth opportunities

Your Impact

• Assist with resident accounts, rent collection, and reporting.
• Support leasing and retention efforts.
• Deliver excellent service, quickly resolving issues.
• Partner with the Property Manager on daily operations.
• Assist the Property Manager/team in all aspects of property management, including apartment occupancy, leasing, rent collection, resident enrichment, and customer service.
• Assist in the screening and selection process of prospective residents.
• Ensure accurate and up-to-date records of apartment availability and occupancy rates.
• Provide exceptional customer service to prospective and current residents.
• Address inquiries and concerns promptly and professionally.
• Timely collection of rent payments from residents and maintenance of accurate records.
• File evictions when necessary.
• Collaborate with the Property Manager and the Impact Team to organize and coordinate community events and activities.
• Foster positive relationships with residents and address their concerns effectively.
• Coordinate maintenance requests and ensure prompt resolution.
• Stay informed about industry trends and best practices to continuously improve service delivery.
• EOM financial audit.
• Record financial paymentspayments from corporate.
• Housing payments.
• Monthly insurance and account audits.

What We’re Looking For

• Organizational and administrative strengths.
• Great customer service and communication skills.
• Comfort with financial tasks and software systems.
• Experience in leasing/property management is a plus.