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Assoc Principal-Digital Exp
Uniti
NY
As a Digital Experience Product Manager, API Integrations & AI Enablement, you will help shape Uniti’s digital strategy and deliver customer-facing experiences that connect portals,…
Added 1 min ago
PU&R Contact Center Operations and Transformation Manager
Deloitte
Kansas City, MO
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Added 1 min ago
PU&R Contact Center Operations and Transformation Manager
Deloitte
Saint Louis, MO
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Added 1 min ago
Cyber Oracle Cloud Security - Manager / Engineering Manager II
Deloitte
Kansas City, MO
…offers opportunities for growth and new responsibilities? As an Engineering Manager II in Deloitte's Cyber practice, you will help clients strengthen Oracle Cloud ERP, HCM, and SCM security…
Added 1 min ago
Cloud Security Manager - Azure Infrastructure & AI
Deloitte
Kansas City, MO
As a Cloud Security Manager on the Cloud Cyber Risk team, you will be responsible for:
Added 1 min ago
GL
Associate Director, Commercial Quality Operations
Galderma Laboratories, LP
United States
- $156,000 to $187,200 USD / year
Bachelor's Degree in Life Sciences, Pharmacy, Chemistry, Biology, Engineering, or related scientific discipline.
Added 1 min ago
Cloud Security Senior Consultant - M365
Deloitte
Kansas City, MO
…technologies include MFA, Conditional Access, Purview Compliance Manager, M365 Defender, Defender for O365, Defender for Cloud Apps (MDCA), Purview Information Protection (MPIP), Purview…
Added 1 min ago
B&
Senior Mechanical Engineer - Power (Multiple Locations)
Burns & McDonnell
Kansas City, MO
- $145,000 to $220,000 USD / year
+ Responsible for effective management of engineering scope changes and notice of schedule and budget impacts to the project manager and/or client. Accountable for managing mechanical…
Added 1 min ago
B&
Senior Mechanical Engineer - Power (Multiple Locations)
Burns & McDonnell
Saint Louis, MO
- $145,000 to $220,000 USD / year
+ Responsible for effective management of engineering scope changes and notice of schedule and budget impacts to the project manager and/or client. Accountable for managing mechanical…
Added 1 min ago
Project Controls Manager - Power/Oil, Gas & Chemical (Kansas City, MO)
Burns & McDonnell
Kansas City, MO
The Project Controls Manager is responsible for leadership, direction, management and performance of a project controls department. The Project Controls Manager is to assure that the…
Added 1 min ago
Assistant Construction Manager - Power (Midwest Region)
Burns & McDonnell
Saint Louis, MO
The Assistant Construction Manager will assist the Construction Project Manager, Project Manager, Site Manager, and/or the Engineer Procure Construct (EPC) Project Manager or Program…
Added 2 mins ago
Senior ONW NAM Repower Projects Director
GE Vernova International LLC
United States
…strategy, and talent development. You will partner with Commercial, Engineering, Sourcing, Contract Management, Field Operations, Finance, Service, and Operations leaders to deliver strong…
Added 2 mins ago
DO
INFORMATION TECHNOLOGY SPECIALIST I
Department of Corrections & Rehabilitation
CA
- $6,513 to $10,537 USD / month
…supported by Enterprise Information Services (EIS) span multiple program areas, including the Division of Adult Parole Operations, Division of Rehabilitative Programs, Division of Adult…
Added 2 mins ago
EU
Network Technician 1
Experis USA
New Albany, OH
- $26.5 USD / hour
Clear collaboration with Network Engineering and Technical Program Manager teams to support fast, smooth rollouts.
Added 2 mins ago
Cloud Onboarding Manager 2
Experis USA
Redmond, WA
Our client, a high-growth, AI-powered global sales organization is seeking a Cloud Onboarding Manager 2 to join their team. As a Cloud Onboarding Manager 2, you will be part of the Copilot…
Added 3 mins ago
ConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Products & Platforms
Deloitte
Saint Louis, MO
We are looking for a highly skilled and client-facing Forward Deployed Engineer (FDE) to sit at the intersection of engineering excellence and customer partnership. In this role, you will…
Added 3 mins ago
ConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Products & Platforms
Deloitte
Kansas City, MO
We are looking for a highly skilled and client-facing Forward Deployed Engineer (FDE) to sit at the intersection of engineering excellence and customer partnership. In this role, you will…
Added 3 mins ago
Project Manager - Roadway
Olsson
Joplin, MO
…highways, interchanges, and municipal roadways. As a Project Manager, you will be a lead project manager for our Roadway team, ensuring successful project deliverables and completion for…
Added 3 mins ago
Product Manager - IT Metrics & Governance
United Airlines
Chicago, IL
The Product Manager, Metrics & Governance is responsible for establishing and managing a standardized enterprise metrics capability for Digital Technology. This role serves as the product…
Added 3 mins ago
AT
Director, Governance, Risk & Compliance
Apex Technology, Inc.
Los Angeles, CA
- $200,000 to $250,000 USD / year
This is a player-coach leadership role. You will personally own our GRC program - control frameworks, risk management, audits, assessments, and the body of evidence that proves our…
Added 4 mins ago
Senior Mechanical Engineer - Food & Beverage HVAC, Plumbing, Process Utilities (Kansas City)
Burns & McDonnell
Kansas City, MO
…engineer may work independently or at the direction of the project manager or department manager. The Senior Mechanical Engineer collaborates with designers and engineering support staff…
Added 4 mins ago
Construction Project Manager - Mission Critical Facilities
Burns & McDonnell
Kansas City, MO
The Construction Project Manager leads the successful delivery of complex design-build, EPC, construction management, and program management projects from preconstruction through…
Added 4 mins ago
GL
Associate Director, Commercial Quality Operations
Galderma Laboratories, LP
United States
- $156,000 to $187,200 USD / year
Bachelor's Degree in Life Sciences, Pharmacy, Chemistry, Biology, Engineering, or related scientific discipline.
Added 5 mins ago
Cyber Network Security Architecture - Senior Manager
Deloitte
Kansas City, MO
Cyber Security Architecture Senior Manager - Strategy, Growth and Transformation
Added 5 mins ago
Cyber Network Security Architecture - Senior Manager
Deloitte
Saint Louis, MO
Cyber Security Architecture Senior Manager - Strategy, Growth and Transformation

Thumbtack

Manager, Operational Foundations

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

ABOUT THE COMMERCIAL STRATEGY TEAM

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

ABOUT THE ROLE

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

WHAT YOU’LL DO

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

IN ORDER TO BE SUCCESSFUL, YOU MUST BRING

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

EXPECTED SALARY RANGES

For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected total cash compensation (base salary + variable pay, if applicable) range for the role is currently $153,000.00 - $198,000.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $137,700.00 - $178,200.00.
For candidates living in all other US locations, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $130,100.00 - $168,300.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams

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