Assistant Store Manager

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• Minimum 5 years retail management experience required to be considered.
• Goals
• Responsible for a positive customer service experience.
• Ensure all associates comply with company policies.
• Ensure team members are engaged, motivated and productive.
• Maintain daily operation of the store.
• Maintain merchandising, general appearance and cleanliness of store.
• Specific duties relating to goals.
• Monitor interactions between customers and employees to find areas for acceleration and development.
• Implement action plans to teach and reinforce or correct behavior.
• Maintain appropriate scheduling basing labor hours on business needs.
• Cover hours when store is shorthanded.
• Responsible for ensuring employees are at work when needed or that hours are covered appropriately.
• Cross all departments to check that tasks are being done; employees have clear jobs for the shift.
• Handle customer concerns and errors at registers/POS.
• Communicate regularly with other managers and supervisors to ensure employees are productive.
• Work with all employees to create an optimal shopping experience.
• Perform employee evaluations regularly or when needed. Communicate needs and evaluations with personnel manager and GM.
• Other duties
• Assist customers to build sales.
• Facilitate education for employees.
• Position requirements
• Strong leadership ability.
• Minimum 5 years retail management.
• Knowledge of and passion for outdoors activities.
• Strong interpersonal communication skills.
• Organization and discipline.
• Ability to keep others on task.
• Willingness to leverage performance management in instances of policy violations.
• Management structure/hierarchy
• Store managers report directly to the general manager.