Jobs in the United States

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Maintenance Superintendent 2nd Shift Liberty
Shenandoah Valley Organic, LLC
Harrisonburg, VA
This role provides leadership and direction to maintenance personnel, supports safe and efficient plant operations, manages maintenance systems and budgets, and partners with operating…
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Shift Manager
Jimmy John's
Okemos, MI
As a Shift Manager, you will assist in managing restaurant operations while providing exceptional customer service. You will also help train team members to provide outstanding product…
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SL
Dispatcher
Summit LLC
Pomona, CA
- $28 USD / hour
…local customer service centers (CSCs) are supported by regional operations teams located throughout North…
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SL
Router
Summit LLC
Pomona, CA
- $34 USD / hour
Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
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HC
Library Specialist I (LaPorte Branch Library)
Harris County
La Porte, TX
- $20 USD / hour
…Enhanced+ Library Cards, and its Mobile Outreach Librarian…
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Construction Program Management Specialist 8
CDM Smith
Statewide, PA
…guidance on moderate to highly complex consulting analyses (e.g., operations improvement, human resources, organizational design, etc.) to support client business needs. With high level…
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General Manager (Eaze)
Vireo Health
Holly Hill, FL
The Store Manager is responsible for running the store successfully, overseeing daily operations, ensuring high levels of customer satisfaction, and maintaining and enforcing company…
Added just now
General Manager (Eaze)
Vireo Health
Pensacola, FL
The Store Manager is responsible for running the store successfully, overseeing daily operations, ensuring high levels of customer satisfaction, and maintaining and enforcing company…
Added just now
Manager Clinic
CAMERON HEALTH
Angola, IN
Manages and oversees daily operations of assigned clinics following Cameron Health values, policies, and procedures.
Added 1 min ago
B
Program Manager of Pathfinder Services - Department 235
Bridgewell
Lowell, MA
- $58,000 to $60,000 USD / year
Summary: The Program Manager oversees the quality of care and successful daily operations of both the Pathfinder supportive housing apartments and the Safe Haven program, ensuring a safe,…
Added 1 min ago
B
Director of Day Habilitation Operations
Bridgewell
Danvers, MA
- $78,000 to $90,000 USD / year
Work collaboratively with other day program management, Residential Director's and Manager's and the clinical team in support of individual and operational needs.
Added 1 min ago
Expansion Lead Scheduler
Corning
Wilmington, NC · Concord, NC
The Manager, Scheduling & Project Controls is accountable for establishing and maintaining the integrated planning and scheduling system for a major, capital expansion program exceeding…
Added 1 min ago
Shift Manager
Tim Hortons | Fortress Hospitality Group
Blue Springs, MO
As a Shift Manager, you’ll lead the restaurant during your assigned shifts. You’ll guide team members, organize daily operations, support great guest experiences, and ensure our food,…
Added 1 min ago
OPERATIONS AND MGMT CONSULTANT MGR - SES - 42004313
State of Florida
CHIEFLAND, FL
OPERATIONS & MANAGEMENT CONSULTANT MANAGER-SES
Added 1 min ago
AS
Supply Chain Manager
Air Squared Manufacturing, LLC
Thornton, CO
- $120,000 to $165,000 USD / year
We are searching for a competent and experienced Supply Chain Manager (SCM) to join our team.
Added 1 min ago
Manager - Airport Commercial Contracts
Test Frontier Job Board
Denver, CO
This Manager position is within the Airport Commercial Contracts vertical within the broader Strategic Sourcing – Fleet and Operations organization. You will join a team of managers and…
Added 2 mins ago
Contracts Specialist
Sierra Lobo, Inc.
Milan, OH
Supports program/project manager with preparing deliverables, interpreting contract requirements.
Added 3 mins ago
Third Party Relationship Manager Senior - Bank
USAA Federal Savings Bank
Charlotte, NC
As a dedicated Third Party Relationship Manager Senior, you will enable USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening…
Added 3 mins ago
Executive Assistant
United Services Automobile Asn
United States
Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members. Collaborates to formulate an effective transition plan that…
Added 3 mins ago
Digital/Technical Product Manager Lead- AI Ops
United Services Automobile Asn
United States
We are seeking a dedicated Digital/Technical Product Manager Lead- AI Ops. The AIOps Product Manager defines and drives the product strategy, roadmap, and prioritized use-case backlog for…
Added 3 mins ago
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Maintenance Technician
Pennrose
Trenton, NJ
- $24 to $26 USD / hour
The Maintenance Technician will be part of the Operations Department, taking direction from the Maintenance Supervisor and reporting directly to the Property Manager.
Added 3 mins ago
P
Assistant Property Manager
Pennrose
Atlanta, GA
- $23 to $25 USD / hour
…effectively manage property under the direction of the Property Manager and Regional Property…
Added 3 mins ago
Quality Control Manager
Carolina Beverage
Fort Worth, TX
…ownership investments continue to bring new equipment & expansive operations to all locations providing ample opportunities across all locations in a variety of roles and departments…
Added 3 mins ago
Sr Analyst Advanced Business Analytics
Ally Bank
Lewisville, TX · Charlotte, NC · Detroit, MI
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 3 mins ago
Facilities Planner III
Cherokee Federal
New Orleans, LA
Demonstrate the ability to carry out support tasks related to facilities operations as presented.

Thruway Fasteners

Customer Service and Support Associate

Duluth, GA, United States

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Job details

Posting language: English

Original job description

Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia. POSITION SUMMARY: The Customer Service and Support Associate receives, verifies and validates request for quotations from an assigned book of sales accounts. Participates in sourcing product through vendors, prepares pricing and lead-time and submittal of formal quotation.

This individual is a generalist that can perform all the duties of managing their assigned customers quoting, application questions, follow up, expediting, sales orders and sales returns
This position is cross functional and can back up other Customer Service and Support Associates
Possess the ability to handle all customer needs including problem solving, time management skills, and processing orders
Must be able to read customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure

ESSENTIAL FUNCTIONS:

Cultivate and maintain strong relationships with customers
Perform “contract review”
Working ability to read prints and specifications
Follows all pricing strategy set forth by GM. Identifies to GM or Ops. Manager lines/documents where Thruway is uncompetitive or underpriced to strategy or customer contract pricing.
Understand and communicate customers’ needs and requirements to internal departments (Quality, Sales, Sourcing, Warehouse, Procurement, Management, etc.)
Use product knowledge to get customer the right product for their application at the best price
Solving customer needs and problems quickly and efficiently (building rapport and becoming a trusted advisor)
Prepare quotes for customers (using professional and proper documentation)
Process sales orders via Thruway ERP systems (SalesPad, NetSuite and/or Intranet)
Manage delivery dates through Thruway ERP systems and customer web portals.
Identify and qualify sales opportunities.
Quote repeat-buy product with primary and secondary vendors through phone calls, email or web portals. Use Thruway PO quote system on Intranet
Negotiate with customers as required.
Follow up on quotes and try to find out why Thruway may have missed an opportunity.
Maintain and follow customer Project Quality Plans (PQP’s)
Process sales order returns using correct reason codes
Review customer usage vs. inventory on-hand and on-order to ensure Promise dates are met.
Take all opportunities for the clean input and management of company data

REQUIRED COMMUNICATION SKILLS: This Individual must possess a positive attitude and excellent communication skills that will allow for constant interaction with a cross section of Thruway staff and functions from various departments. Employees must possess:

Excellent listening skills
Excellent reading comprehension skills
Attention to detail and accuracy
Be a good team player that is willing to help others as needed

KNOWLEDGE, SKILLS & ABILITIES:

Self-starter with outgoing personality, positive attitude, and great interpersonal skills.
Clear understanding of the operations of ERP systems, SalesPad and the Intranet
Effectively use Microsoft Office suite: Word and Excel
Ability to work thru conflict constructively
Time management and multitasking
Develop understanding of customers Portal systems
Meticulous attention to detail.
Maintains professional demeanor and appearance at all times
Knowledge of manufacturing environments and Electro/Mechanical hardware
Read, understand and follow all required Work Instruction, Procedures and the Quality Manual related to job functions

WORK ENVIRONMENT

Job Type: Full-time; onsite, in-person
Schedule: Monday-Friday, 7:30 am-4:30 pm
Location: Duluth, GA
Occasional travel to other branches, suppliers and training
Multi-tasking fast paced environment
Sitting 80% of time, standing and movement 20% of time

Thruway Fasteners, Inc. offers a competitive and comprehensive benefit program with an employer contribution for eligible employees:

Medical plan options including a Co-Pay plan and High-Deductible Healthcare plans
Dental (including orthodontic coverage for dependents up to age 19)
Vision plan with either Davis or VSP networks
Company paid Basic Life, AD&D and State Disability
Health Savings Account (HSA)
Voluntary life insurance
Voluntary short-term and long-term disability
Voluntary critical illness, accident insurance, theft & legal services, hospital indemnity
Employee Assistance Program
Paid Time Off
Paid Holidays
401k retirement plan with employer match
Employee Referral Program

Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The chosen candidate must successfully pass pre-employment background check and drug screen.

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More about this job

Skills

Customer service
Sales
Problem solving
Time management
Cope with pressure
Pricing strategies
Procurement
Product knowledge
Documentation
ERP
Oracle NetSuite
Communication skills
Attention to detail
Interpersonal skills
Use microsoft office
Microsoft Word
Microsoft Excel
Multitasking

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