Jobs in the United States

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Added just now
ASQ Quality Manager
Ace Electric
VALDOSTA, GA
Strong working knowledge of ISO 9001 Quality Management Systems, including implementation, auditing, compliance, and continuous improvement.
Added just now
Systems Engineer
Bechtel Corporation
Oak Ridge, TN
This position is for a Systems Engineer (SE) to coordinate the delivery of the systems engineering products, focusing on scope alignment, schedule, customer integration, change control, and…
Added just now
Operations Manager - Tanking
Marquette Transportation Company, LLC
La Porte, TX
Added just now
PS
Quality Assurance Engineer
Performance Software
Phoenix, AZ
- $75 to $110 USD / hour
…support various programs for state-of-the-art safety-critical systems in the areas of Avionics and Space Exploration to join our team. Positions include full-time or hourly,…
Added 1 min ago
Senior Identity System Engineer
Sanford
Sioux Falls, SD · Marshfield, WI · Bemidji, MN · Bismarck, ND · Fargo, ND
8 Hours - Day Shifts (United States of America)
Added 1 min ago
Quality Engineer III - Aerospace
Amphenol CIT
Franklin, WI
Under the general direction of the Quality and Compliance Manager, the Quality Engineer III is responsible for utilizing an advanced set of theory combined with practical application to…
Added 1 min ago
JM
Field Service Engineer
JBT MAREL CORPORATION
Remote, United States
- $40 to $44 USD / hour
You will Install and commission new systems within the schedule and budget provided by the project team. This includes all aspects of:
Added 2 mins ago
RC
Cloud Software Engineer (Full-Stack and AI) - Junior Level
Redhorse Corporation
Gainesville, VA
- $90,000 to $110,000 USD / year
Redhorse Corporation's Cyber Analytics team is seeking a motivated Junior Cloud Software Engineer to contribute to the development, deployment, and enhancement of enterprise-scale,…
Added 2 mins ago
Research Environmental Engineer
RTI International
Durham, NC · UNAVAILABLE
We are seeking a Research Environmental Engineer to join our Forecasting and River Operations team. This team develops operational river forecasting systems, hydrologic and reservoir…
Added 2 mins ago
Research Engineer - Coating
Celgard, LLC
Concord, NC
…batteries for electric drive vehicles (EDVs) and energy storage systems…
Added 2 mins ago
Software Engineer III, Infrastructure, Google Cloud Platforms
Google
Cambridge, MA
2 years of experience with developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage or hardware architecture.
Added 2 mins ago
UA
Plant Utilities Engineer 1 (NY HELPS) (Power Plant)
University at Albany
Albany, NY
- $59,049 to $71,719 USD / year
Must have been an enlisted machinery technician (MK) with the U.S · Must have been an enlisted power generation equipment repairer with the U.S
Added 2 mins ago
Quality Engineer
Gleason
Loves Park, IL · Rockford, IL
…related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining, sustainable…
Added 3 mins ago
Senior IT Systems Engineer
JT4, LLC
Las Vegas, NV
The Senior IT Systems Engineer (Hybrid Cloud & Infrastructure) will lead the architectural integration, modernization, and technical sustainment of our secure software development networks…
Added 3 mins ago
Platform/Kubernetes Engineer
JT4, LLC
Las Vegas, NV
…environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global…
Added 3 mins ago
DevSecOps Engineer
JT4, LLC
Las Vegas, NV
…environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global…
Added 3 mins ago
Factory Automation Engineer
Ford Global
Dearborn, MI
We are seeking a Factory Automation Engineer to design, implement, and improve automated material handling systems, including automated storage and retrieval systems (ASRS) and autonomous…
Added 3 mins ago
Product Development Engineer-Seat Complete
Ford Global
Dearborn, MI
Are you passionate about shaping the future of automotive comfort and safety? The interior systems engineering at seat is seeking a dynamic and highly motivated Seat Complete Engineer to…
Added 3 mins ago
Sr. Software Engineer (Sales), Backend
Scout Motors
San Ramon, CA
The responsibilities of this role require 1 day per week attendance in office with in-person meetings and events regularly
Added 3 mins ago
Lead Technician, Maintenance
Merck
Durham, NC
This is a night shift position 12 hour (6:00pm - 6:00am) rotation (2-2-3) and a day shift position M-F
Added 3 mins ago
Systems Engineer, SME
Galapagos Federal Systems LLC.
Colorado Springs, CO
The Systems Engineer, SME must have:
Added 4 mins ago
Quality Engineer
Mainstream Engineering
Rockledge, FL
The Quality Engineer for Mainstream is responsible for developing and leading all quality assurance and quality engineering activities, as well as overseeing and coordinating several…
Added 4 mins ago
Embedded Software Engineer
Mainstream Engineering
Rockledge, FL
Understanding of digital control algorithms, digital filters and the general control of power electronics systems
Added 4 mins ago
Chemical R&D Engineer
Mainstream Engineering
Rockledge, FL
We are seeking a talented, hands-on R&D chemical engineer or chemist to join our team. You will have the opportunity to contribute to a diverse portfolio of clean-tech research in areas…
Added 4 mins ago
Systems Engineer
SLC
Kennesaw, GA
…operations, finance and other business functions to support the systems and services our clients rely…

Thrive

Systems Engineer

Remote, United States

$62,000 USD / year

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Job details

Pay: $62,000 USD / year
Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 12, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.
2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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Jobs in the United States