Jobs in the United States

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Added just now
Senior Software Engineer II - Digital Engineering
Rocket Lab Corporation
Littleton, CO
Are you passionate about advancing aerospace technology through cutting-edge software solutions? We're looking for a driven Senior Software Engineer II to join our Digital Engineering team,…
Added just now
Senior Software Engineer I - Digital Engineering
Rocket Lab Corporation
Littleton, CO
Are you passionate about advancing aerospace technology through cutting-edge software solutions? We're looking for a driven Senior Software Engineer I to join our Digital Engineering team,…
Added 2 mins ago
Software Engineer III, Infrastructure, Google Cloud Platforms
Google
Cambridge, MA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 3 mins ago
Senior IT Systems Engineer
JT4, LLC
Las Vegas, NV
The Senior IT Systems Engineer will serve as the internal technical authority and bridge between legacy on-premises infrastructure and our expanding cloud footprint. Working in tandem with…
Added 3 mins ago
Platform/Kubernetes Engineer
JT4, LLC
Las Vegas, NV
The Platform and Kubernetes Engineer will manage, architect, and modernize our container orchestration platforms across on-premises, air-gapped, and secure cloud environments. In this role,…
Added 3 mins ago
DevSecOps Engineer
JT4, LLC
Las Vegas, NV
A DevSecOps Engineer will manage, design, automate, and secure continuous integration and continuous delivery (CI/CD) pipelines from the group up across on-premises, air-gapped, and secure…
Added 3 mins ago
Lead Technician, Maintenance
Merck
Durham, NC
This is a night shift position 12 hour (6:00pm - 6:00am) rotation (2-2-3) and a day shift position M-F
Added 3 mins ago
Systems Engineer, SME
Galapagos Federal Systems LLC.
Colorado Springs, CO
The Systems Engineer, SME must have:
Added 4 mins ago
Systems Engineer
SLC
Kennesaw, GA
Strategic Link Consulting is a fintech consultancy, providing technology and integrated business solutions for the consumer finance industry. Our teams bring together expertise across…
Added 5 mins ago
Sr. Software Development Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
We are looking for a Senior engineer with experience in supporting mission-critical applications, who are excited about building agentic solutions that enhance automation, stability, and…
Added 5 mins ago
VI
Associate Network Administrator
Vision Information Technology Consultants LLC
Sierra Vista, AZ
- $50,000 to $55,000 USD / year
We seek the services of an Associate Network Engineer to support the Engineering/Installation/Training tasks related to the Network aspects or an enduring Army capability.
Added 9 mins ago
Data Engineer III
Expedia, Inc.
WA
…partners, and advertisers through our consumer brands, B2B network, and travel advertising…
Added 10 mins ago
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Workstation Deployment Engineer
Thrive
Wixom, MI
- $40,000 to $50,000 USD / year
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate…
Added 10 mins ago
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Systems Engineer
Thrive
Remote, United States
- $62,000 USD / year
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent,…
Added 11 mins ago
AT
Principal Network Architect
Ascend Technologies
Little Rock, AR
- $155,000 to $160,000 USD / year
The Principal Network Architect is responsible for the technical design, delivery, and quality of complex network projects to support Ascend's Professional Services team and its clients.…
Added 15 mins ago
Senior Acquisition Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
…engaged across all aspects of space - delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our…
Added 15 mins ago
Acquisition Lifecycle Engineer
The Aerospace Corporation
Chantilly, VA · El Segundo, CA · Albuquerque, NM
…engaged across all aspects of space - delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our…
Added 15 mins ago
Acquisition Capability Area Lead
The Aerospace Corporation
Chantilly, VA · Huntsville, AL
…engaged across all aspects of space - delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our…
Added 15 mins ago
Mechanical Engineer - Advanced Robotics Intern
Analog Devices Inc.
MA
As an Intern Mechanical Engineer in the Analog Garage, you will assit in developing innovative hardware designs to enable our customers to build and deliver robotics solutions to their own…
Added 15 mins ago
Associate Manufacturing Engineer (RF, Microwave)
AD Federal
MA
At ADFED LLC, we design and manufacture advanced RF, microwave, and electronic solutions that support critical aerospace and defense missions around the world. We are seeking a…
Added 15 mins ago
Senior Engineer, Security Solutions
Basepoint Building Automations
Des Moines, IA
The Senior Engineer, Security Solutions leads the technical design and integration of complex security systems automation and controls solutions, including access control, video…
Added 16 mins ago
Senior Platform Engineer – TS/SCI
Tenica and Associates LLC
Chantilly, VA
We are seeking an experienced Senior Platform Engineer specializing in enterprise Linux infrastructure, Kubernetes, container orchestration, and platform automation.
Added 16 mins ago
Project Engineer
Actalent
Chesapeake, VA
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 16 mins ago
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Project Engineer
Actalent
Wildwood, FL
- $31 to $43 USD / hour
Job Title: Project Engineer / Project CoordinatorJob DescriptionThis entry-level Project Engineer / Project Coordinator role supports the successful planning, coordination, and execution of…
Added 16 mins ago
Remote Mechanical Engineer
Actalent
Pittsburgh, PA
Job Description:The remote Mechanical Engineer will support reactor internal component projects by developing design specifications, maturing design concepts, providing procurement and…

Thrive

Systems Engineer

Remote, United States

$62,000 USD / year

Apply on jobs.workable.com About employer

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Job details

Pay: $62,000 USD / year
Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 12, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.
2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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Jobs in the United States