Jobs in the United States

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Machine Learning Engineer 2
Comcast (CC) of Willow Grove
CA · NY
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Added just now
Power Generation Project Engineer, Associate (Mechanical)
Pacific Gas And Electric Company
Angels Camp, CA
This Associate Level Project Engineer position is the first in a progression. This job provides engineering, project management, and technical support to O&M staff, for small to medium…
Added just now
Power Generation Project Engineer (Civil)
Pacific Gas And Electric Company
Auberry, CA
This is a journey-level Project Engineer job that requires mastery of the Associate level Project Engineer skills and duties and provides complete engineering & design, project management,…
Added 1 min ago
Mechanical Project Engineer
Carlisle
Tooele, Utah, UT
Carlisle Construction Materials (CCM) is seeking a Mechanical Project Engineer to join our Central Engineering team in Carlisle, PA. This is an opportunity to lead capital projects…
Added 2 mins ago
ASQ Quality Manager
Ace Electric
VALDOSTA, GA
…initiatives, and ensure products consistently meet or exceed customer expectations. This role collaborates closely with Manufacturing, Engineering, Operations, Supply Chain, and Leadership…
Added 2 mins ago
Systems Engineer
Bechtel Corporation
Oak Ridge, TN
This position is for a Systems Engineer (SE) to coordinate the delivery of the systems engineering products, focusing on scope alignment, schedule, customer integration, change control, and…
Added 2 mins ago
Engineering Manager
Bechtel Corporation
United States
…development phase of these projects, teams will be organized to support multiple projects concurrently. Following project award, dedicated project teams will be formed, and the Project…
Added 2 mins ago
Project Field Engineer
Bechtel Corporation
United States
…conform to quality standards and project requirements. You will support the proposal(s) of future combined cycle power plant projects with the intention of mobilizing to the field upon…
Added 2 mins ago
Operations Manager - Tanking
Marquette Transportation Company, LLC
La Porte, TX
Coordinate on shared topics such as regulatory changes, hose and equipment practices, and customer and terminal requirements.
Added 2 mins ago
PS
Quality Assurance Engineer
Performance Software
Phoenix, AZ
- $75 to $110 USD / hour
We are looking for passionate Quality Assurance engineers to support various programs for state-of-the-art safety-critical systems in the areas of Avionics and Space Exploration to join our…
Added 2 mins ago
Product Engineer
International Automotive Components
Southfield
Bridges customer needs and manufacturing, focusing on design development, process optimization, cost reduction, and quality assurance for components. Key duties include translating customer…
Added 3 mins ago
Quality Engineer III - Aerospace
Amphenol CIT
Franklin, WI
Under the general direction of the Quality and Compliance Manager, the Quality Engineer III is responsible for utilizing an advanced set of theory combined with practical application to…
Added 3 mins ago
JM
Field Service Engineer
JBT MAREL CORPORATION
Remote, United States
- $40 to $44 USD / hour
You will report to the Field Service & Technical Support Manager
Added 4 mins ago
RC
Cloud Software Engineer (Full-Stack and AI) - Junior Level
Redhorse Corporation
Gainesville, VA
- $90,000 to $110,000 USD / year
Redhorse Corporation's Cyber Analytics team is seeking a motivated Junior Cloud Software Engineer to contribute to the development, deployment, and enhancement of enterprise-scale,…
Added 4 mins ago
Research Engineer - Coating
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Concord, NC
We are seeking a Research Engineer - Coating - to be a part of the coating team based in Concord, NC. This position directly reports to the Coating Technologies Leader. This position does…
Added 4 mins ago
Quality Engineer
Gleason
Loves Park, IL · Rockford, IL
The Quality Engineer III serves as a senior technical resource responsible for strengthening the manufacturing Quality Management System and leading quality engineering activities across…
Added 5 mins ago
Factory Automation Engineer
Ford Global
Dearborn, MI
The engineer will partner with manufacturing, operations, IT, maintenance, and equipment suppliers to deliver automation projects from concept through commissioning and ongoing support.
Added 5 mins ago
Product Development Engineer-Seat Complete
Ford Global
Dearborn, MI
The Product Development Engineer is responsible for managing product release CAD and BOM structures, including assembly positioning and mass attribute analysis. This role also includes…
Added 5 mins ago
Sr. Software Engineer (Sales), Backend
Scout Motors
San Ramon, CA
The responsibilities of this role require 1 day per week attendance in office with in-person meetings and events regularly
Added 5 mins ago
Lead Technician, Maintenance
Merck
Durham, NC
This is a night shift position 12 hour (6:00pm - 6:00am) rotation (2-2-3) and a day shift position M-F
Added 5 mins ago
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Water Resources Supervisor (OSE/ISC #6103)
State of New Mexico
NM
- $46.33 to $74.12 USD / hour
Must possess and maintain a valid Driver's License
Added 6 mins ago
Systems Engineer - New Grad (2027)
BAE Systems
Cedar Rapids, IA
…requirements, design, test development, integration, qualification, and customer…
Added 6 mins ago
Industrial/Data Analytics Engineer
BAE Systems
Greenlawn, NY
…technical processes from inception to delivery to ensure all customer and regulatory requirements are met while leveraging Lean Manufacturing and Mistake Proofing principles for Continuous…
Added 6 mins ago
Software Engineer
GRVTY
Chantilly, VA
What You Must Have
Added 6 mins ago
Sr. Software Development Engineer, Amazon Leo
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Redmond, WA
We are looking for a Senior engineer with experience in supporting mission-critical applications, who are excited about building agentic solutions that enhance automation, stability, and…

Thrive

Systems Engineer

Remote, United States

$62,000 USD / year

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Job details

Pay: $62,000 USD / year
Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 12, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.
2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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Jobs in the United States