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Design Engineer
HAPCO
Abingdon, VA
- $60,000 to $75,000 USD / year
engineering calculation tools. The Design Engineer collaborates with customers,
Added just now
Field Service Engineer 3
Onto Innovation Inc-Taiwan
Remote, United States
We are seeking a highly skilled and customer-focused Field Service Engineer 3 (FSE 3) bases in Phoenix, AZ, to provide advanced on-site technical support, installation, maintenance, and…
Added 1 min ago
CO
City Engineer
City of Hutto
Hutto, TX
- $179,913.38 to $189,021.49 USD / year
…manage workflow while performing functions as the City’s Chief Engineer, and all duties as assigned by the City…
Added 1 min ago
Test Automation Software Engineer
Altamira Technologies Corp.
Warrenton, VA · Fort Eisenhower, GA · Centennial, CO
Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves…
Added 1 min ago
Software Integration Engineer
Altamira Technologies Corp.
Warrenton, VA · Fort Eisenhower, GA · Centennial, CO
Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves…
Added 1 min ago
Software Engineer
Altamira Technologies Corp.
Englewood, CO · Warrenton, VA
Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves…
Added 1 min ago
Senior Network Engineer
Altamira Technologies Corp.
McLean, VA · Chantilly, VA
Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves…
Added 1 min ago
Senior Linux System Administrator
Altamira Technologies Corp.
McLean, VA · Chantilly, VA
Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves…
Added 1 min ago
Interface Engineer
Altamira Technologies Corp.
Warrenton, VA · Fort Eisenhower, GA · Centennial, CO
Altamira Technologies has a long and successful history providing innovative solutions throughout the U.S. National Security community. Headquartered in McLean, Virginia, Altamira serves…
Added 1 min ago
DC
Software Engineer
Dezign Concepts LLC
Chantilly, VA
- $250,000 USD / year
Build scalable AI/ML solutions, data pipelines, and web applications that support intelligence analysis.
Added 2 mins ago
EU
Firmware Engineer Manufacturing Test Systems
Experis USA
Wilmington, MA
- $65 to $70 USD / hour
Our client, a leader in robotics manufacturing and advanced automation, is seeking a Firmware Engineer to join their team. As a Firmware Engineer, you will be part of the Manufacturing Test…
Added 2 mins ago
MN
Manufacturing Engineer ll
Mindray North America
Mahwah, NJ
- $80,000 to $90,000 USD / year
Hybrid schedule: one day per week remote to promote work/life balance
Added 2 mins ago
GT
Fire Protection Engineer (1343)
GEM Technologies, Inc.
Niskayuna, NY
- $114,000 to $150,000 USD / year
We are seeking a Fire Protection Engineer to join our team supporting the Naval Nuclear Laboratory (NNL) at their Knolls Atomic Power Laboratory (KAPL)! This position is full-time and will…
Added 2 mins ago
RM
Network Engineer
Rahr Malting Co
Shakopee, MN
- $100,000 to $120,000 USD / year
RahrBSG is looking for a Network Engineer in Shakopee, Minnesota. The Network Engineer designs, deploys, maintains, and supports secure, reliable network infrastructure, with a primary…
Added 2 mins ago
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Platform Solutions Engineer
Raydar
San Francisco, CA
- $180,000 to $220,000 USD / year
- Design technical solutions for clients who connect the software to their cloud and on-premises systems.
Added 2 mins ago
AP
Senior Process Engineer, Cell Therapy Process Development
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $96,000 to $144,000 USD / year
We are seeking a highly motivated Senior Process Engineer to support cell therapy process characterization and commercialization activities. In this role, you will play critical role in…
Added 2 mins ago
Quality Engineer - Core
Howmet Aerospace
Whitehall, MI
This Quality Engineer is in Whitehall, Michigan at our Core Facility. The position will resolve manufacturing and shipment issues related to customer specifications. Drive root cause and…
Added 2 mins ago
Principal Engineer, Electrical & Electronics Engineering
Vertiv
Lorain, OH
The Principal Engineer, Electrical & Electronics Engineering is a position centered around investigating and integrating component manufacturer new developments and strategies into Vertiv’s…
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Senior Estimating Engineer, Heavy Equipment Solutions
J.E. Dunn Construction Group Inc P
Kansas City, MO
The Senior Estimating Engineer will continue learning JE Dunn processes and tools and developing professional skills while assisting with the preparation of more complex cost estimates for…
Added 3 mins ago
Wiz Customer Engineer
Foresite
Remote, United States
3+ years of experience in a customer-facing cloud security role, such as sales engineer, solutions architect, security consultant, or professional services. Hands-on, production experience…
Added 4 mins ago
Head of Software Architecture
Power Factors
Houston, TX · Boston, MA · Burlington, VT
Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites…
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Mechanical Project Engineer
Domtar Products
Plymouth, NC
The location in Plymouth, (North Carolina, United States), is seeking talent to fill the position of Mechanical Project Engineer. This job is full-time permanent.
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Sr. Specialist, Systems Engineer (Environmental Qualification)
Acron Aviation
Phoenix, AZ · Grand Rapids, MI
…TCAS, Mode S transponders, ADS-B, and integrated surveillance solutions deployed across commercial, military, and rotorcraft platforms. This work is performed in highly regulated…
Added 5 mins ago
Design Engineer I - Product Controls (New Product Development)
Sub-Zero Group, Inc.
Madison, WI
…market. We are seeking a motivated and technically capable engineer to contribute to the design, validation and implementation of in-product controls for new products. Skills commonly…
Added 6 mins ago
Information Assurance Specialist
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United States
Oversees the efforts of the contractor security staff to design, develop, engineer and implement solutions to security requirements.

Thrive

Systems Engineer

Remote, United States

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Job details

Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 12, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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More about this job

Skills

Technical support
Communication skills
Communicate with customers
First response
Troubleshooting
Prioritization
Manage schedule of tasks
Customer service
ServiceNow
Microsoft Windows
Apple macOS
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Office
Microsoft Active Directory
DNS
DHCP
Documentation
Time management
Work independently
A+
Network+
ITIL

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Jobs in the United States