Jobs in the United States

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CO
City Engineer
City of Hutto
Hutto, TX
- $179,913.38 to $189,021.49 USD / year
…manage workflow while performing functions as the City’s Chief Engineer, and all duties as assigned by the City…
Added just now
Software Integration Engineer
Altamira Technologies Corp.
Warrenton, VA · Fort Eisenhower, GA · Centennial, CO
The Software Integration Engineer will design and build connections between software platforms, through APIs, middleware, event pipelines, and data feeds to connect disparate applications,…
Added just now
Senior Linux System Administrator
Altamira Technologies Corp.
McLean, VA · Chantilly, VA
…find a way to get things done. Join our team of experts as we engineer national…
Added 1 min ago
GT
Fire Protection Engineer (1343)
GEM Technologies, Inc.
Niskayuna, NY
- $114,000 to $150,000 USD / year
We are seeking a Fire Protection Engineer to join our team supporting the Naval Nuclear Laboratory (NNL) at their Knolls Atomic Power Laboratory (KAPL)! This position is full-time and will…
Added 1 min ago
RM
Network Engineer
Rahr Malting Co
Shakopee, MN
- $100,000 to $120,000 USD / year
RahrBSG is looking for a Network Engineer in Shakopee, Minnesota. The Network Engineer designs, deploys, maintains, and supports secure, reliable network infrastructure, with a primary…
Added 1 min ago
R
Platform Solutions Engineer
Raydar
San Francisco, CA
- $180,000 to $220,000 USD / year
…infrastructure, release pipelines and monitoring that keep the service reliable at…
Added 1 min ago
Field Geologist
Kaw Valley Engineering, Inc.
Lenexa, KS
…also offers a 401(k) plan, sick and vacation leave, Years of Service awards, business casual dress and complimentary…
Added 2 mins ago
Wiz Customer Engineer
Foresite
Remote, United States
As the Wiz Customer Engineer at Foresite, you own everything pre-sales Wiz. If a customer is interested in Wiz and hasn't bought a license yet, you are the person who gets them to a…
Added 2 mins ago
Support Engineer II
ION Media Networks, Inc.
Clearwater, FL
…Scripps wants you on the team. We're looking for a Support Engineer II in Clearwater, Florida, to provide tier II installation, maintenance, and troubleshooting support for the…
Added 3 mins ago
Head of Software Architecture
Power Factors
Houston, TX · Boston, MA · Burlington, VT
…performance management, commercial asset management, and field service…
Added 4 mins ago
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Building Operations Supervisor IV
BCPS
Towson, MD
- $24.28 to $36.58 USD / hour
…Performs routine building maintenance duties. Leads building service workers, and others. Performs other duties as…
Added 6 mins ago
Mechanical Engineer
AutoStore System Inc.
Atlanta, GA
As a Mechanical Engineer at AutoStore, you will help develop the next generation of automated storage and retrieval systems that power warehouses around the world. You will contribute to…
Added 6 mins ago
Mechanical Engineer
AutoStore System Inc.
Atlanta, GA
As a Mechanical Engineer at AutoStore, you will help develop the next generation of automated storage and retrieval systems that power warehouses around the world. You will contribute to…
Added 6 mins ago
A
Project Manager - Water/Wastewater
AECOM
Houston, TX
- $105,000 to $150,000 USD / year
Texas Professional Engineer (PE) in Civil or Environmental Engineering, or able to obtain licensure within 6 months
Added 6 mins ago
GD
Senior Principal Software Systems Engineer
General Dynamics Mis
Boulder, CO
- $183,381 to $193,409 USD / year
As a Senior Principal Software Systems Engineer, you will provide architectural recommendations and design inputs to a cross functional team that develops complex software systems that…
Added 7 mins ago
Commercial Sales Engineer
Watsco Inc.
New York, NY
Commercial Sales Engineer - Mechanical Contractors Clients - HVAC Products | Carrier Enterprise
Added 7 mins ago
Network Engineer - Principal
Amentum
Warrenton, VA
Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI
Added 7 mins ago
Unified Communications Engineer - Principal
Amentum
Warrenton, VA
Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI
Added 7 mins ago
Senior Network Engineer
Amentum
Fort Meade, MD
Security Clearance Required: Must have active Top Secret clearance with SCI eligibility
Added 8 mins ago
EG
Automated Test Engineer
Eliassen Group
Columbia, SC
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 8 mins ago
Infrastructure Support Engineer
Nokia
United States
Well-being programs, including Personal Support Service 24/7 - a confidential support channel open to all Nokia employees and their families in challenging situations
Added 9 mins ago
IG
Station Design Engineer (Level 1 or 2)
Insight Global
Portland, OR
- From $42 USD / hour
A local utilities company is seeking a Station Design Engineer to join their team in Portland OR. This individual will perform design engineering and oversee construction coordination of…
Added 9 mins ago
Systems Engineer - Data Integration & Interoperability
SAIC
Chantilly, VA · Beale AFB, CA
SAIC is seeking a Systems Engineer – Data Integration & Interoperability to lead the design, implementation, and evolution of data exchange solutions across a complex ecosystem of mission…
Added 9 mins ago
Electrical Engineer
Zero Point, Inc.
NC
We are seeking a highly capable Electrical Engineer to provide engineering, technical, and acquisition support to U.S. Special Operations Command (USSOCOM) at Ft. Bragg, NC. The…
Added 11 mins ago
O
AI Solutions Engineer, GTM
OpenGov
Chicago, IL
- $150,000 to $165,000 USD / year
OpenGov is seeking an AI Solutions Engineer to serve as a dedicated practitioner within the Applied AI team, focused on Sales/GTM use cases across the revenue organization - SDR outbound,…

Thrive

Systems Engineer

Remote, United States

Apply on apply.workable.com About employer

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Job details

Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 12, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

Apply on apply.workable.com About employer

More about this job

Skills

Technical support
Communication skills
Communicate with customers
First response
Troubleshooting
Prioritization
Manage schedule of tasks
Customer service
ServiceNow
Microsoft Windows
Apple macOS
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Office
Microsoft Active Directory
DNS
DHCP
Documentation
Time management
Work independently
A+
Network+
ITIL

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Jobs in the United States