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Added just now
Staff Software Architect
CVS Shared Services Resources LLC
Remote, United States
…enterprise-wide influence. You will define the long-term software and systems architecture vision for the Clinical Insights Engine platform, drive cross-functional alignment on engineering…
Added just now
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Sr DevOps Engineer
ArtosAI
San Francisco, CA
- $166,500 to $231,000 USD / year
We're looking for a Senior DevOps Engineer to design, build, and maintain the infrastructure that powers our platform. You'll play a critical role in scaling our AWS infrastructure,…
Added 1 min ago
Principal Environmental Compliance Consultant
Terraphase Engineering Inc
Remote, United States
…Environmental Compliance Consultant - Scientist, Geologist, or Engineer - with 18 or more years of professional experience to help lead, grow, and support our Compliance Services…
Added 1 min ago
JH
Senior Aerospace Engineer
Johns Hopkins Applied Physics Laboratory
Albuquerque, NM
- $105,000 USD / year
Are you an experienced aerospace engineer with extensive expertise in avionics and electronics development for advanced aerospace and defense systems?
Added 1 min ago
JH
Senior Reentry Systems Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $105,000 USD / year
Are you an experienced aerospace engineer with a background in strategic reentry systems and advanced vehicle development?
Added 1 min ago
JH
Applied Design Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
Help develop and refine concepts, user interactions, and prototype capabilities for software, models, analysis tools, experiments, or technical systems appropriate to the problem.
Added 1 min ago
JH
EW Technique Development & Test Engineer
Johns Hopkins Applied Physics Laboratory
Lexington Park, MD
- $100,000 USD / year
We are seeking an EW Technique Development & Test Engineer to develop, integrate, and assess prototype capabilities and EW techniques for next-generation EW systems. Your work will support…
Added 2 mins ago
Software Engineer II, Backend
Affirm
Remote, United States
The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business.…
Added 2 mins ago
RA
Sr. Thermal Controls Systems Engineers
Rivian and Volkswagen Group Technologies
Irvine, CA
- $135,000 to $203,000 USD / year
…powertrains, battery packs using heat pumps, and cabin HVAC systems. Collaborate with designers, engineers, manufacturing teams, firmware developers, and service personnel, leveraging your…
Added 2 mins ago
Trolley Infrastructure Manager
Mid-South Transportation Management, Inc.
Memphis, TN
…trolley infrastructure, including the fixed facilities and systems that support trolley operations. The position plans, directs, coordinates, and monitors inspection, preventive…
Added 3 mins ago
Construction Inspector I or II - Graham Area Office
Graham
…improvement projects. Responsible to a licensed professional engineer who has full authority for approval of all work. Work requires contact with contractors. May perform materials tests…
Added 4 mins ago
Sr. Security Engineer
Octus
Remote, United States
We're hiring a hands-on Senior Cybersecurity Engineer to own the security technology that protects Octus employees, endpoints, and enterprise systems. You'll keep our security stack healthy…
Added 4 mins ago
TS
Software Engineer II
TGW Systems Inc
Grand Rapids, MI
- $90,000 to $115,000 USD / year
The Software Engineer II is a mid-level engineer who works with a team of Software Engineers to design, develop, test, commission, and provide ongoing support of TGW software solutions.
Added 4 mins ago
Manufacturing Engineer (Starlink Development)
SpaceX
Bastrop, TX
As a Manufacturing Engineer on the Development Operations team, you will own how Starlink hardware gets built. You will lead the factory projects that put new tooling and automation on the…
Added 4 mins ago
IT Network Infrastructure Engineer, Launch
SpaceX
Starbase, TX · Brownsville, TX
As a Network Infrastructure Engineer at SpaceX, you will work in a complex environment designing and supporting a variety of IT systems critical for Starship launch pads. This position will…
Added 5 mins ago
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Senior Security Engineer, Infrastructure Security
ClickUp
Remote, United States
- $160,000 to $210,000 USD / year
…teams across the company to protect our platform, our internal systems and our customers through secure design, defensive controls, detection and response. We build tooling and automation,…
Added 5 mins ago
C
Senior AI Developer
ClickUp
Remote, United States
- $200,000 to $250,000 USD / year
We're looking for a highly skilled and experienced Senior AI Engineer to join our ClickUp Engineering team, with a focus on AI evaluations. You'll own how we measure and improve the quality…
Added 6 mins ago
Army Launched Effects Software Safety Engineer
IronMountain Solutions
Huntsville, AL
IronMountain Solutions is seeking an Army Launched Effects Software Safety Engineer for the Army Launched Effects (LE) Product Office to develop and field cutting-edge Launched Effects…
Added 6 mins ago
Specialist, Electrical Engineer (Carlsbad, CA)
L3Harris Technologies
Carlsbad, CA
L3Harris is seeking an Electrical Engineer with knowledge of Analog, Digital, or RF engineering. Participate in complex projects or processes with general oversight. Communicates within and…
Added 6 mins ago
Enterprise Data Center Instructional Designer
Prime Data Centers
Remote, United States
Build and support certification paths for roles such as Data Center Technician, Critical Facilities Engineer, and Shift Supervisor.
Added 8 mins ago
Data Engineer, Sr
loanDepot
Irvine, CA
Designs enterprise database systems using Microsoft SQL Server.
Added 9 mins ago
Plastics Mechanical Engineer
Pexco
Cincinnati, OH
Plastics Engineer to lead the development, optimization, validation, and continuous improvement of precision injection molding processes for demanding medical, aerospace, defense, and…
Added 9 mins ago
Systems Engineer
Thrive
SC
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately…
Added 10 mins ago
Quality Engineer Specialist (Lab Testing Operations)
Hyundai Transys Georgia Seating System, LLC
Montgomery, AL
The Quality Engineer is responsible for solving problems as a result of Process/Supplier issues as well as improving and monitoring the quality process. They are responsible for…
Added 10 mins ago
Systems Engineer (Technical Integration & Analysis)
Arcfield
Chantilly, VA
Arcfield is seeking a Systems Engineer to support the development and integration of advanced space-based sensing and mission capabilities supporting US Space Force and national security.…

Thrive

Systems Engineer

SC, United States

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Job details

Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 6, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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More about this job

Skills

Technical support
Communication skills
Communicate with customers
First response
Troubleshooting
Prioritization
Manage schedule of tasks
Customer service
ServiceNow
Microsoft Windows
Apple macOS
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Office
Microsoft Active Directory
DNS
DHCP
Documentation
Time management
Work independently
A+
Network+
ITIL

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