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Added just now
Staff Software Architect
CVS Shared Services Resources LLC
Remote, United States
Champion engineering best practices across CIE squads: event-driven design, API-first development, data quality at source, and self-service platform patterns
Added just now
A
Sr DevOps Engineer
ArtosAI
San Francisco, CA
- $166,500 to $231,000 USD / year
We're looking for a Senior DevOps Engineer to design, build, and maintain the infrastructure that powers our platform. You'll play a critical role in scaling our AWS infrastructure,…
Added just now
Platform Center of Excellence Mechanical Engineer
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Santa Clara, CA · Santa Clara
…advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us…
Added 1 min ago
Principal Environmental Compliance Consultant
Terraphase Engineering Inc
Remote, United States
…Environmental Compliance Consultant - Scientist, Geologist, or Engineer - with 18 or more years of professional experience to help lead, grow, and support our Compliance Services…
Added 2 mins ago
Field Service Technician
Group CBS
Sacremento, CA
Electrical background, construction background, and/or Electrical Field Service Engineer (BSEE degree not required but a plus)
Added 2 mins ago
Senior Director of Transmission Line Design
Electric Power Engineers
Austin, TX
Cultivate a collaborative, accountable team culture focused on quality, innovation, and client service
Added 2 mins ago
RA
Sr. Thermal Controls Systems Engineers
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Irvine, CA
- $135,000 to $203,000 USD / year
…designers, engineers, manufacturing teams, firmware developers, and service personnel, leveraging your expertise in thermal and controls engineering to define requirements for embedded…
Added 3 mins ago
Trolley Infrastructure Manager
Mid-South Transportation Management, Inc.
Memphis, TN
Establish priorities for corrective work based on safety risk, regulatory requirements, asset condition, service impact, and available resources; ensure urgent hazards are promptly…
Added 3 mins ago
W
AI Architect
WTW
King of Prussia, PA · Philadelphia, PA
- $120,000 to $150,000 USD / year
Working knowledge of Azure AI Foundry (agent service, model catalogue, evaluations) and MCP (Model Context Protocol) as an integration pattern.
Added 4 mins ago
WD
Maintenance Engineer Technician
Washington Duke Inn & Golf Club
Durham, NC
- $21 USD / hour
Strong communication and interpersonal skills, with a commitment to providing courteous and professional service to guests and fellow team members.
Added 4 mins ago
W
AI Architect
WTW
Philadelphia, PA
- $120,000 to $150,000 USD / year
Working knowledge of Azure AI Foundry (agent service, model catalogue, evaluations) and MCP (Model Context Protocol) as an integration pattern.
Added 5 mins ago
DT
Account specialist customer service operations
Donato Technologies Inc
Grapevine, TX
- $60,000 to $65,000 USD / year
Account Specialist – Customer Service & Operations.
Added 9 mins ago
Systems Engineer
Thrive
SC
Manage the daily prioritization, coding, and routing of service incidents and requests.
Added 10 mins ago
MD
District Operations Engineer - Maintenance (Transportation Engineering Manager I )
Maryland Department of Transportation
Frederick, MD
- $87,253 to $137,603 USD / year
District Operations Engineer-Maintenance (Transportation Engineering Manager I)
Added 10 mins ago
Quality Engineer Specialist (Lab Testing Operations)
Hyundai Transys Georgia Seating System, LLC
Montgomery, AL
The Quality Engineer is responsible for solving problems as a result of Process/Supplier issues as well as improving and monitoring the quality process. They are responsible for…
Added 11 mins ago
LH
Maintenance Engineer - Towne Place & Rosebrook, Wareham, MA
Lafrance Hospitality
Wareham, MA
- $22 to $26 USD / hour
Keywords: Maintenance, engineer, service, technician
Added 11 mins ago
Maintenance Worker
Alsco
Blackfoot, ID
…maintenance. Assists the Maintenance Technician and/or Chief Engineer as required. This position reports to the Chief…
Added 11 mins ago
Principal AI Engineer
Scotiabank
Dallas, TX
We are seeking a Principal Engineer to lead the discovery, architecture, and delivery of AI and agentic solutions across Canadian Banking, International Banking, Global Banking and Markets…
Added 11 mins ago
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Electrical Engineer AI Trainer (Remote)
Aston Carter
Washington, DC
- $45,000 to $60,000 USD / year
…Staffing® Platinum Award winner for both client and talent…
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Electrical Engineer AI Trainer (Remote)
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Albany, NY
- $45,000 to $60,000 USD / year
…Staffing® Platinum Award winner for both client and talent…
Added 12 mins ago
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Structural Engineer
GPAC
New York, NY
- $70,000 to $90,000 USD / year
…retirement plan with matching and profit sharing. As a structural Engineer, expect to plan, organize, and execute a variety of projects across both private and public sectors. This position…
Added 12 mins ago
G
Structural Engineer
GPAC
Portland, OR
- $70,000 to $90,000 USD / year
…retirement plan with matching and profit sharing. As a structural Engineer, expect to plan, organize, and execute a variety of projects across both private and public sectors. This position…
Added 12 mins ago
G
Structural Engineer
GPAC
Fort Lauderdale, FL
- $70,000 to $120,000 USD / year
…retirement plan with matching and profit sharing. As a structural Engineer, expect to plan, organize, and execute a variety of projects across both private and public sectors. This position…
Added 13 mins ago
PD
Project Engineer, Highway Design
Popli Design Group
NYC, NY
- $105,000 to $130,000 USD / year
Popli Design Group (PDG) is seeking a Project Engineer in the Highway Design Department. PDG offers a growth perspective and develops staff through direct mentorship and learning…
Added 13 mins ago
Senior Engineer, Business Intelligence
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The Senior Engineer, Business Intelligence builds and maintains the analytics and visualization layer used by Walton Enterprises teams to support data-informed decisions. This position…

Thrive

Systems Engineer

SC, United States

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Job details

Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 6, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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More about this job

Skills

Technical support
Communication skills
Communicate with customers
First response
Troubleshooting
Prioritization
Manage schedule of tasks
Customer service
ServiceNow
Microsoft Windows
Apple macOS
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Office
Microsoft Active Directory
DNS
DHCP
Documentation
Time management
Work independently
A+
Network+
ITIL

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