Jobs in the United States

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Added just now
TG
Survey Technician
Trilon Group
Minden, NV
- $25 to $34 USD / hour
…throughout the region. We are known for our commitment to integrity, technical excellence, and client service, while fostering a collaborative and rewarding workplace where employees are…
Added just now
Director of Marketing - Marco FL
Marriott Ownership Resorts, Inc.
United States
Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Added 1 min ago
Help Desk Analyst
Citizens Bank
Mukwonago, WI
Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.
Added 1 min ago
FO
Senior Manager of Case Management
Friends of Switchpoint Inc
UT
- $55,000 to $65,000 USD / year
Provide oversight and guidance on the development and implementation of comprehensive, client-driven case plans that support short-term and long-term goals.
Added 2 mins ago
Technical Sales Specialist - Abrasives
GRANQUARTZ
Philadelphia, PA · Newark, NJ · New York, NY
Support distribution sales team on occasion with technical expertise or product demonstrations, industry events, etc.
Added 2 mins ago
Technical Sales Specialist - Abrasives
GRANQUARTZ
Birmingham, AL · Nashville, TN · Jackson, MS
Support distribution sales team on occasion with technical expertise or product demonstrations, industry events, etc.
Added 2 mins ago
Vice President, Product – Judi Care
Judi Health
Charlotte, NC · Denver, CO · NY
…modernize healthcare benefits administration, improve member and client experiences, and materially strengthen operating…
Added 3 mins ago
CO
Software Manager
City of Beverly Hills
Beverly Hills, CA
- $75.45 to $93.74 USD / hour
The ideal candidate must blend hands-on technical expertise with strong managerial leadership. This role requires a working manager who can actively troubleshoot and execute technical tasks…
Added 4 mins ago
OL
Bengali Interpreter
On Line Interpreters, Inc.
Remote, United States
- $15 to $19.29 USD / hour
…audio interpreting sessions may involve simple or complex, technical or non-technical…
Added 4 mins ago
Chaldean Interpreter
Language Line, LLC
Remote, United States
…practices. The interpreting sessions may involve simple or complex, technical or non-technical…
Added 4 mins ago
Hausa Interpreter
Language Line, LLC
Remote, United States
…practices. The interpreting sessions may involve simple or complex, technical or non-technical…
Added 4 mins ago
Igbo Interpreter
Language Line, LLC
Remote, United States
…practices. The interpreting sessions may involve simple or complex, technical or non-technical…
Added 4 mins ago
Tongan Interpreter
Language Line, LLC
Remote, United States
…practices. The interpreting sessions may involve simple or complex, technical or non-technical…
Added 4 mins ago
OL
Urdu Interpreter
On Line Interpreters, Inc.
Remote, United States
- $15 to $19.29 USD / hour
…audio interpreting sessions may involve simple or complex, technical or non-technical…
Added 4 mins ago
CC
Director - Audit & Attest (53197)
Citrin Cooperman
Woodmere, OH · Mansfield, OH · Middleburg Heights, OH · Westerville, OH · Willoughby, OH
- $120,000 to $240,000 USD / year
…bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to…
Added 4 mins ago
CC
Director - Commercial Tax Services (53187)
Citrin Cooperman
San Diego, CA
- $120,000 to $240,000 USD / year
…bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to…
Added 4 mins ago
CC
Director - Commercial Tax Services (53186)
Citrin Cooperman
Woodmere, OH · Mansfield, OH · Middleburg Heights, OH · Westerville, OH · Willoughby, OH
- $120,000 to $240,000 USD / year
…bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to…
Added 4 mins ago
Operations Coordinator
Inframark
Burbank, CA
…with all stakeholders while ensuring efficient administrative support for plant…
Added 5 mins ago
FM
PCU RN - Stepdown / Progressive Care Unit - Travel Nurse
Fusion Medical Staffing
Fort Myers, FL
- $1,863.08 to $1,982 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 5 mins ago
FM
Telemetry RN - Travel Nurse
Fusion Medical Staffing
Marshfield, WI
- $2,090.79 to $2,224.24 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 5 mins ago
FM
Telemetry RN - Travel Nurse
Fusion Medical Staffing
Prescott, AZ
- $1,782.24 to $1,896 USD / week
…while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical…
Added 5 mins ago
Commercial Lines Account Manager
OVD Insurance
Sewickley, PA
Determine appropriate client service support for new and existing clients; respond to client and carrier inquiries, maintain & enhance the company’s relationships with existing clients by…
Added 5 mins ago
Commercial Lines Account Coordinator
OVD Insurance
Sewickley, PA
Workplace Flexibility – Enjoy a hybrid workplace schedule to support a healthy work-life balance.
Added 5 mins ago
Principal Environmental Compliance Consultant
Terraphase Engineering Inc
Remote, United States
This is a senior leadership opportunity for a proven seller-doer who combines technical expertise, established client relationships, and sound business judgment. We are looking for a senior…
Added 5 mins ago
Senior Director of Transmission Line Design
Electric Power Engineers
Austin, TX
Business development acumen, including proposal support and client relationship management

Thrive

Systems Engineer

SC, United States

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Job details

Experience: 2–3 years of IT support experience in a help desk or service desk environment;
Posting language: English
Posted: Nov 6, 2026

Original job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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More about this job

Skills

Technical support
Communication skills
Communicate with customers
First response
Troubleshooting
Prioritization
Manage schedule of tasks
Customer service
ServiceNow
Microsoft Windows
Apple macOS
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft Office
Microsoft Active Directory
DNS
DHCP
Documentation
Time management
Work independently
A+
Network+
ITIL

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