Care Coordinator

Care Coordinator / Recruiter

Company: Thrive Community Support Services (Thrive CSS) Location: Trevose, PA Job Type: Full-Time | In-Office Schedule: Monday–Friday, 9:00 AM–5:00 PM Pay: $25.00–$28.00 per hour, based on experience

About Thrive CSS Thrive Community Support Services (Thrive CSS) is a growing human services agency dedicated to providing compassionate, person-centered support to individuals with intellectual and developmental disabilities.

We are seeking a motivated, organized, and dependable Care Coordinator / Recruiter to join our growing team!

This position combines care coordination, employee recruitment, scheduling, and relationship management. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, communicates effectively, and is passionate about ensuring individuals and families receive consistent, quality services.

Key Responsibilities:

Care Coordination & Scheduling

• Coordinate and maintain staffing schedules for individuals receiving services.
• Communicate regularly with individuals, families, Support Coordinators, and Direct Support Professionals (DSPs).
• Match individuals with qualified DSPs based on their needs, preferences, and compatibility.
• Respond promptly to staffing changes, call-outs, and coverage needs.
• Assist with new referrals, service coordination, and the initiation of services.
• Maintain accurate records and follow up on outstanding staffing and service needs.
• Work collaboratively with leadership to ensure consistent, high-quality services.

Recruitment & Employee Support

• Recruit, screen, and interview potential Direct Support Professionals.
• Review applications and resumes to identify qualified candidates.
• Coordinate interviews, hiring paperwork, background clearances, and onboarding requirements.
• Assist with tracking employee training and compliance requirements.
• Develop and implement recruitment strategies to fill open positions.
• Maintain communication with applicants throughout the hiring process.
• Build positive relationships with DSPs and support employee retention.
• Maintain an organized pipeline of applicants and prospective employees.

Qualifications & Skills

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable communicating with families, employees, and community professionals.
• Strong problem-solving skills and ability to adapt to changing priorities.
• Dependable, professional, and self-motivated.
• Comfortable using computers, scheduling systems, and electronic documentation platforms.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Experience in recruitment, staffing, scheduling, healthcare, human services, or disability services preferred.
• Familiarity with Pennsylvania intellectual disability and autism services, waiver programs, or Direct Support Professional staffing is a plus.

What We're Looking For

We're looking for someone who takes initiative, follows through on responsibilities, and understands the importance of dependable staffing for the individuals and families we support.

The successful candidate will be comfortable managing multiple priorities, communicating with a variety of people, and finding solutions when unexpected challenges arise.

This is a full-time, in-office position located in Trevose, Pennsylvania.

If you're passionate about helping others, enjoy working in a collaborative environment, and want to grow with an organization making a meaningful difference, we encourage you to apply!

Thrive Community Support Services is an Equal Opportunity Employer.