Member Experience Coordinator

Pay: $24/hr

Schedule: Thursday 12pm-8pm, Friday 8am-5pm, Saturday 8am-5pm & Sunday 8am-5pm

POSITION SUMMARY

The Member Experience Coordinator serves as a key operational leader for The Athletic Cos., supporting daily club operations, staff development, event execution, and facility audits across all locations. Reporting directly to the Director of Wellness, the Coordinator acts as a lead resource for Member Experience Associates and Shift Supervisors, supports special projects and operational improvements, coordinates community events, and helps ensure consistency and excellence across all locations.

REPORTS TO: Fitness Center Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

• Supporting Staff & Leadership: Serves as a lead resource for Member Experience Associates and Shift Supervisors, and as the primary operational point person during evenings, weekends, and special events. Assists with onboarding, training, and ongoing coaching of new and current employees, and helps maintain SOPs, training resources, and instructional videos.
• Coordinating Events & Community Engagement: Serves as the primary operational lead for events and community programming, coordinating setup, breakdown, and logistics, and acting as the on-site point of contact for vendors, instructors, DJs, and photographers. Tracks attendance and captures photos/video for marketing.
• Overseeing Facility Operations: Conducts routine facility audits, camera reviews, and quality-assurance walkthroughs to ensure cleanliness, organization, and safety standards are met. Troubleshoots facility issues, including door access, barcode scanners, POS systems, and signage, and coordinates minor maintenance and vendor follow-up.
• Managing Inventory & Supplies: Monitors stock levels and coordinates delivery, pickup, and distribution of supplies (wellness wipes, cleaning solutions, hygiene amenities, event materials) across all locations, including recurring vendor and CO2 tank exchanges.
• Supporting Administrative Projects: Assists with operational projects, monthly promotional setup, and system updates, and helps maintain operational calendars, checklists, and project timelines.
• Communicating & Reporting: Maintains clear communication with leadership on operational needs, facility concerns, staffing observations, and event outcomes, and serves as a liaison between front-line staff and management.
• Auditing Member Accounts: Conducts weekly membership tracker audits to verify staff accuracy, ensure memberships are entered correctly, and follow up with members and staff as needed.

SKILLS, EDUCATION AND EXPERIENCE

Required Skills:

• Strong organizational and multitasking skills with the ability to manage operations across multiple locations.
• Excellent verbal and written communication skills, with the ability to coach and train staff.
• Problem-solving skills to troubleshoot facility, technology, and member issues independently.
• Comfort with event logistics, vendor coordination, and public-facing programming.
• Technical proficiency with gym management software, POS systems, Sling, Asana, and Microsoft Office.
• Ability to work independently and take ownership of operational decisions during evenings, weekends, and events.

Physical Requirements:

• Ability to lift 45 lbs.
• Ability to stand, sit, stoop, kneel, crouch, bend, walk, and talk for extended periods.
• Ability to travel between locations as needed to support operations and events.

Education & Experience:

• Required: High school diploma or equivalent. Preferred: Bachelor's degree in Exercise Science, Hospitality, or related field.
• Preferred: 1-2+ years of experience in a fitness, hospitality, or operations role, including staff training or event coordination.
• Required Certifications: CPR/First Aid Certification.

BENEFITS

• Full-time position: availability for evenings, weekends, and event days required.
• Regularly travels across all Athletic Cos. locations to support operations.
• Meets monthly KPIs as set by the Director of Wellness.
• This job description is not intended to be an all-inclusive list of duties. Responsibilities are subject to change at any time based on business needs, and the Coordinator will also assist with cleaning, front desk coverage, and other duties as assigned.