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Added 6 mins ago
Manager, Veterinary Services (Shelter Medicine)
HSSV
Milpitas, CA
The Manager, Veterinary Services plays a key role in delivering world-class medical services and programs encompassing animals in our shelter and community. This individual will manage a…
Added 6 mins ago
Manager, Veterinary Services (Surgery)
HSSV
Milpitas, CA
The Manager, Veterinary Services plays a key role in delivering world-class medical services and programs encompassing animals in our shelter and community. This individual will manage a…
Added 9 mins ago
CK
Program Coordinator - Part Time to Full Time
CAMP KOREY
Mt Vernon, WA
- $23 to $24 USD / hour
- Full-time
- Part-time
Are you ready to join as a Program Coordinator? In this role, you'll serve as a year-round leader focused on planning, coordinating, and delivering engaging, adaptive, and meaningful camp…
Added 9 mins ago
NR
Engineering Tech
NOBU RYOKAN MALIBU
Malibu, CA
- $24 to $26 USD / hour
…on a timely basis. Participate in the preventive maintenance program for all building equipment, public spaces and guest rooms. Complete other special projects assigned periodically by the…
Added 18 mins ago
Project Manager - Special Services Division
WDS Construction, Inc.
Beaver Dam, WI
We're seeking a Project Manager who thrives in a fast-paced environment, enjoys solving unique construction challenges, and is passionate about building long-term client relationships. This…
Added 22 mins ago
CG
Project Manager, Hospital Environmental Services
Compass Group
New Orleans, LA
- $90,000 to $100,000 USD / year
As an Environmental Services Project Manager, you will play a key role in supporting prospective, new, and existing client accounts through operational leadership, project execution, and…
Added 26 mins ago
J
Contracts Manager (Procurement)
Jobgether
Remote, United States
- $120,300 to $180,500 USD / year
As a Contracts Manager (Procurement), you will oversee the full procurement and inbound contracting lifecycle for a growing technology organization specializing in software, SaaS, and…
Added 26 mins ago
TRANSPORTATION ENGINEERING SPECIALIST - 11032026-82298
State of Tennessee
TN
…first half of TDOT's Graduate Transportation Engineering (GTE) Program. As part of a mandatory two-year program that includes rotations in core and elective disciplines, this position will…
Added 26 mins ago
SO
TENNCARE PROJECT MANAGER - 82465
State of Tennessee
TN
- From $79,320 USD / year
TennCare is Tennessee's Medicaid managed care program, serving over 1.4 million Tennesseans, including children, pregnant women, older adults, and individuals with disabilities. With an…
Added 26 mins ago
SO
RIGHT-OF-WAY ACQUISITION AND RELOCATION TECHNICAL SPECIALIST - 11032026-82300
State of Tennessee
TN
- $5,151 to $6,437 USD / month
…competencies and skill blocks of the Technical Specialist Competency Program for the level of worker for which they were hired. If skills and competencies are not met during that period,…
Added 26 mins ago
IT CPE Senior Project Manager
Kentucky Housing Corporation
Frankfort, KY
…costs for all related resources including staff, hardware, software, implementation etc. Determine and assess need for additional staff and/or consultants or vendors and communicate this…
Added 36 mins ago
Customer Service Manager
Distribution Services International, Inc.
Garden City, GA
Customer Service Manager | Distribution Services International (DSI)
Added 37 mins ago
A
Program Manager
Astrion
Bedford / Hanscom AFB, MA
- $115,000 to $130,000 USD / year
Astrion has an exciting opportunity for a Program Manager to directly support the Air Force Intranet (AFINC) Weapon System program, which is within the C3I and Infrastructure Division…
Added 38 mins ago
IS
Elementary Assistant Lead
Illinois School District U-46
Elgin, IL
- $16.71 USD / hour
Work Days: 190Reports To: Elementary Field Manager
Added 41 mins ago
Cafeteria Lead Cook 6 Hours
Rockford Public School District #205
Rockford, IL
Ensures equipment is in good working order and notifies the Kitchen Manager when equipment is not in good working order.
Added 44 mins ago
Principal R&D HW Prog Mgr
Nokia
United States
Nokia is searching for a talented and experienced Program Manager to work within the Optical Modules Group (OMG) and assist in the development and introduction of products based on Photonic…
Added 44 mins ago
AP
Certified Medical Assistant
ALLERGY PARTNERS
Crestview, FL · Fort Walton Beach, FL
- $18 to $25 USD / hour
Prepare and review financial/management reports with physicians and Regional Operations Manager
Added 1 hour ago
Hospital Manager, ARISE
Ethos Veterinary Health
Queen Creek, AZ
The Hospital Manager is a leader and an integral member of the hospital management team. Reporting to the Hospital Director, the Hospital Manager partners with the Managing Veterinarian and…
Added 1 hour ago
Hospital Manager, AVECCC
Ethos Veterinary Health
Gilbert, AZ
The Hospital Manager is a leader and an integral member of the hospital management team at AVECCC, a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. Partnering with…
Added 1 hour ago
Ground Software Lead Engineer/Architect
Northrop Grumman
Gilbert, AZ
Northrop Grumman’s Space Sector is seeking a Ground Software Lead Engineer/Architect (Level 6) to join our team of highly qualified, diverse professionals within the Western Region Software…
Added 1 hour ago
Program Quality Engineer II - Onsite Tucson, AZ
RTX Corporation
tucson, AZ
The Standard Missile 3 Block IIA (SM-3 IIA) Program Quality Engineer II in Tucson, AZ, will help implement strategic initiatives to improve quality and help manage customer and internal…
Added 1 hour ago
System Engineering Section Leader (M5)
RTX Corporation
tucson, AZ
The Effectors System Engineering: Advanced Technology (AT) department is seeking a Sr. Manager, Systems Engineering – Advanced Technology System Engineering Section Lead .
Added 1 hour ago
Assoc. Dir., Perf., Field and Flight Test (PFFT)
RTX Corporation
tucson, AZ
The PFFT Program Manager reports directly to the Sr. Director, SM-6 and is responsible for the full program lifecycle within the portfolio. This role will be responsible for the successful…
Added 1 hour ago
Prin Specialist, Procurement
RTX Corporation
phoenix, AZ
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 1 hour ago
BU
Dialysis Clinical Manager Registered Nurse - RN
BNJ USA Bio-Med Appl of New Jersey Inc
Hamilton, NJ
- $99,000 to $166,000 USD / year
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…

ThriftBooks

Customer Service Manager

Dallas, TX, United States

$53,000 to $55,000 USD / year

Apply About employer

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Job details

Pay: $53,000 to $55,000 USD / year
Apply by: Dec 4, 2026
Experience: 6+ years of experience in customer service management, including developing and implementing effective strategies and leading high-performing teams.
Posting language: English
Posted: Nov 2, 2026

Original job description

ThriftBooks is the world's largest used book retailer. We believe in finding a new home for all used books and building the best team we can to do that. We believe in a workplace where respect for our employees matters and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and we’re living proof that when people to do their best there are no limits.

If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

As a Customer Service Manager, you will manage a team of Customer Service Representatives, all dedicated to serving our customer base through email, voice, chat, and social channels. Our ideal applicant will make a positive contribution to our quest to become the most customer centric used book company online. They will leverage their experience and skill to run a 24/7 contact center across all channels, owning scheduling, service levels, first contact resolution, quality, coaching, retention, and a dynamic workflow that supports an in-house hybrid workforce across multiple time-zones.

This role is pivotal in ensuring that our customer service department not only meets but exceeds customer expectations, contributing to the overall success and growth of the company.

WHAT YOU’LL DO:

• Help lead and support a high-performing 24/7 Customer Service team across phone, email, and chat channels.

• Coach, develop, and mentor team-leads and representatives to achieve individual and team performance goals.

• Monitor key performance indicators such as service level, response time, quality, customer satisfaction, productivity, and adherence.

• Identify trends, analyze performance data, and implement solutions that improve operational efficiency and the customer experience.

• Partner with leadership to develop staffing strategies and ensure appropriate coverage across all channels and shifts.

• Drive continuous improvement initiatives by evaluating workflows, identifying process gaps, and implementing scalable solutions.

• Maintain and optimize customer service tools, ticketing systems, knowledge bases, and other operational databases to improve efficiency and accuracy.

• Collaborate with Operations, IT, Product, Fulfillment, and other departments to resolve customer issues and improve internal processes.

• Ensure consistent application of company policies, service standards, and quality expectations.

• Assist in developing training materials, standard operating procedures, and knowledge management resources.

• Foster a positive, customer-first culture that promotes accountability, collaboration, and continuous learning.

• Oversee customer interactions across multiple channels for consistency and quality.

• Lead talent acquisition, training, and development efforts.

• Manage escalated customer issues and oversee fraud prevention strategies.

WHY YOU’LL LOVE IT HERE:

• Competitive compensation package

• Earn Paid Time Off at Accrual Rate of 15-days per year

• 6 Paid Holidays per calendar year

• Medical & Vision Insurance

• Dental Insurance

• Company paid STD/LTD

• Company paid Life Insurance

• Annual bonus incentive

• 401k match program

• Professional development & growth opportunities

• Work with nice, fun people

• FREE BOOKS!

TRAVEL: Up to 10% travel based on source of demand.

LOCATION: This is a hybrid, work-from-home and in-person position located in Dallas, TX. Applicants must be within driving distance of Dallas.

POSITION TYPE/EXPECTED HOURS: This is a salaried Full-time position. Successful applicants must be willing to work in a set shift pattern, including morning and afternoon hours. Weekend shift(s) are required for this position. Flexible work from home options available.

Applicants must be legally authorized to work in the United States. ThriftBooks is unable to provide employment visa sponsorship at this time. All candidates must be willing to authorize a pre-employment background check. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data: https://www.thriftbooks.com/s/employment-privacy-notice/

ThriftBooks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law. #COR80

If you are ready for your next big challenge, we would love to hear from you!

Qualifications

WHAT YOU'LL BRING:

• Bachelor’s degree in business administration, management, or a related field preferred.

• 6+ years of experience in customer service management, including developing and implementing effective strategies and leading high-performing teams.

• Experience leading high-volume customer support teams in a multi-channel environment (phone, email, and chat).

• Prior workforce planning and scheduling experience a plus.

• Demonstrated customer/client focus with attributes like courtesy, confidence, tact, patience, and diplomacy in handling complex problems.

• Strong leadership skills to motivate, coach, and develop team members, coupled with outstanding communication and interpersonal skills for building relationships across organizational levels.

• Experience with customer service software, CRM systems, and various technologies related to customer support and engagement, including proficiency in Microsoft Suite, CRMs, teleconferencing applications, and internal messaging systems.

• Excellent analytical and problem-solving abilities, with a keen eye for detail and proficiency in using data to inform decisions.

• Ability to take end-to-end ownership, coupled with excellent written and verbal communication skills, delivering concise and precise communication.

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More about this job

Skills

Customer service
Scheduling
Coaching
Workflow
Customer experience
Process improvement
Operational databases
Collaboration
Recruitment
Leadership
Communication skills
Interpersonal skills
Relationship building
Teleconferencing
Problem solving

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